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IT’S TIME
Start consideringplan options: openenrollment forhealth plans andreimbursementbenefits beginsin October.
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SUSTAINABLE DUKE
Collect plastic cupsfor recycling duringDuke home footballgames and helpchildren and theenvironment.
This paper consists of 30% recycledpost-consumer fiber. Please recycle after reading.2008 Gold Medal, Internal Periodical Staff Writing2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters
NEW CALENDAR
Duke launches anonline calendar thatserves as an archwayto campus, highlightingevents, lectures, artsand more.
G
o ahead, tell him.Tell Duke head football coach David Cutcliffe he can’t succeed.Tell him that Duke is destined to be the doormat of the AtlanticCoast Conference and the NCAA. Remind him that Duke entered the2008 season with a 25-game losing streak in the ACC and that Dukehasn’t had a winning season or played in a bowl game since 1994.Cutcliffe, appointed in December as the 21st head football coach inDuke history, has heard it all, knows he’ll hear more – but he’s lovingevery minute of it.“This is fun every single day to take this on,” Cutcliffe said. “I’ve hadpeople who had the audacity – and I love it when they say it because it just fuels the fire – ‘Yeah you’re having fun now. Wait ’til the games start.’I even had somebody within the university – I’m not going to say who –say, ‘We’ll just see.’“I’m going to pick up the phone and call him once we start playingand say, ‘Hey, I just wantedyou to know we’re still havingfun playing.’ ”For those who think turning around Duke football won’t happen, Cutcliffe says:“You can accept conditions asthey exist, or take responsibility in order to bring about change.”“I want people tounderstand that Duke istaking football seriously,” saidCutcliffe, who turns 54 thismonth. “I have also done this:I have taken the time to makesure that they understand this culture change is not just about the players. We’ve got to change the fans’ culture.”The change began when Duke hired Cutcliffe, sending a signal that it would no longer allow the program to be a punch line. Cutcliffe joined Dukeas a coach with 22 bowl game appearances, including the 2007 and 2008Outback bowls, and a Southeastern Conference coach of the year honor.His resume includes serving as assistant head coach and offensivecoordinator at the University of Tennessee, and six years as head coachat the University of Mississippi, where he compiled a 44-29 record andappeared in five bowl games. Among his collegiate credentials are mentoring Super Bowl MVPquarterbacks Peyton and Eli Manning.Cutcliffe’s football roots began at an Alabama high school as a linebacker.His father died in his sophomore year and football coaches became the mostimportant men in his life. He knew he’d be a coach one day. After high school, Cutcliffe went on to the University of Alabama, where he was a student assistant under head coach Paul “Bear” Bryant. Hereturned to his high school alma mater and became head coach and won astate championship. After two high school seasons, Cutcliffe joinedTennessee and helped the Volunteers win the 1998 national championship.
Duke is such avibrant part ofDurham, and Durham such avibrant part of Duke. That’swhy I enjoy talking to thepeople who work hereevery day.”
— David Cutcliffe,Duke Head Football Coach
“
>> See
DAWN OF A NEW DAY 
,
PAGE 5
Among Coach David Cutcliffe’s collegiate credentials are mentoring Super Bowl MVP quarterbacksEli Manning, left, and brother, Peyton Manning, right.
DUKE FACULTY AND STAFF ARE THE “EXTENDED TEAM,” COACH DAVID CUTCLIFFE SAYS.
NEWS YOU CAN USE :: Volume 3, Issue 7 :: September 2008
Dawn
of a
NewDay
 
G
ot a lecture you want the Duke community to attend or want to find something fun todo at Duke this weekend?Go to Events@Duke, the university’s new calendarat
calendar.duke.edu
.Launched in August, the calendar highlights campusevents ranging from arts and athletics to lectures, religiousevents, university ceremonies and more.“We worked with students, faculty and staff fromacross campus to identify what people really want in anonline calendar,” said Deborah Johnson, assistant viceprovost, who led the project in partnership with theOffice of Information Technology and BlackwellInteractive. “We hope the calendar will encourage morepeople to take advantage of the many concerts, films,lectures, games and other events that make Duke such anexciting place to work.”The new calendar is more functional and appealingthan its predecessor, Johnson said. It enables Duke officesto enter events just once and have them also appear ondepartment, school or unit calendars – and even privategroup calendars. The new system also is compatible withstandard personal calendar tools.Calendar viewers can sort quickly through allupcoming events and view them within dates or specificcategories. Ongoing events, such as art exhibits, arefeatured in a separate area on the home page, reducingclutter in the daily event listings. Viewers also cansubscribe to RSS feeds to receive notification aboutevents posted by specific groups, or in particular timeperiods or categories.Designated individuals may enter events for thenew calendar for their school, department or unit, asmay any Duke community member with a valid NetIDand password. Submissions will be individually reviewedand published as appropriate.
— By the offices of News and Communication and Communication Services
New online events calendar is archway to Duke
View events by day, week, month, year:
Use the mini-calendar and the Day, Week, andMonth links to view events for desired dates. Seefuture dates by using the Year link to display allmonths in that year.
Search events:
Search for a keyword.Use an asterisk (*) wildcard for parts of words,or a question mark (?) for a single character.Search by keywords and categories withAdvanced Search.
Select categories:
UseCalendar Views to see allevents in a categorygrouping. Expand viewto display more specificcategories.
Manage events:
If you’re acalendar administrator, use thisto manage your group’s events.NetID and password required.
Submit events:
Use this tosubmit events for consideration.NetID and password required.
Ongoing:
Look here for eventsthat span a period of days.
News
briefs
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Refectory Cafe expands to Duke Law School
A popular dining spot at Duke is spreading its wings.Bon Vivant Catering, which has operated the Refectory Cafe inthe Divinity School since 2005, is opening a second eatery in the DukeLaw School at the corner of Towerview and Science drives.The Refectory at Duke Law will open Sept. 8 in the atrium facingScience Drive. It will serve mealsfrom 8 a.m. to 2:30 p.m. Mondaythrough Friday.“The decision to add a neweatery in the Law School wasprompted by a growing need forconvenient, healthy dining options inthe graduate schools,” said JimWulforst, director of Duke DiningServices. “A committee from the Law School selected Bon VivantCatering from five vendors who submitted bids. I anticipate theRefectory will continue to ‘woo’ customers in the Law School in thesame way it does at the Divinity School.”In addition to grilled grass-fed beef burgers and seasoned fresh-cut fries, the new Refectory will emphasize the same fresh, localproduce and gourmet-quality dishes that draw hundreds of staff andfaculty each day to the Divinity School location on West Campus.Use your DukeCard FLEX account at either Refectory locationand receive a 10 percent discount. For menus, visit
www.bonvivantcatering.com
.
Get techie with OIT
The Office of Information Technology’s Learn IT @ Lunchseminar series for Duke staff and faculty continues this fall with topicsranging from computer security to Web 2.0.Fall sessions include “Introduction to Scalable/Parallel Computing”on Sept. 17 and “Staying Secure: Tips and Tricks” on Oct. 15.All sessions are noon to 1 p.m. in Suite 106 of the OITTelecommunications Building at the Duke Renaissance ComputingInstitute (RENCI) Center, 309 Science Drive Extension, West Campus.For directions, visit
www.renci.org/about/duke.php
.Previous sessions on Elluminate, DukeWiki, ViewsFlash and othertopics are available at iTunesU at
www.itunes.duke.edu
.For details on Learn IT @ Lunch, visit
www.oit.duke.edu/training
or send e-mail to oit-training@duke.edu.
New electronicnewsletter launches
Check your e-mail inbox eachThursday for “The Week at Duke,” anew electronic newsletter for staffand faculty. Launched in August, thee-mail is filled with links to news youcan use about campus events,research and sites such asEmployee Services.Duke’s Office of News andCommunications launched “TheWeek at Duke” to replace eDukeDaily, eDuke Monthly and eDukeMedia Clips, which providedsummaries of Duke news,research and media coverage.“Providing timely information to the Dukecommunity is one of the most important aspects of ourcommunications program,” said Vice President for Public Affairs andGovernment Relations Michael Schoenfeld. “The Week at Duke will dothat quickly and easily.”
Reimbursement rate rises for travel expenses
If you use your personal car for business or to drive tomeetings around campus, Duke will reimburse you for mileagebased on the Internal Revenue Service’s standard reimbursementrate. The IRS has increased the rate to 58.5 cents per mile for allbusiness miles driven from July 1 through Dec. 31, 2008. The oldrate was 50.5 cents per mile.To request reimbursement for business-related travel, submit a“Miscellaneous Reimbursement Form” with supervisor approval afterreaching a minimum of $25 in expenses.If you make frequent, regular trips throughout the week,maintain a “Mileage Log” and attach it with the reimbursement form.For forms and information, including instructions for submittingforms, visit
www.finsvc.duke.edu/gap/m200-021.html
.
 Letters to the Editor must include name and contact information. E-mail letters to working@duke.edu or mail them to Working@Duke Editor,Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.
Go to the new calendar at
calendar.duke.edu
Editor’sNote
I
like fan mail, even when readersoffer “constructive feedback,” mynice way of saying, “We goofed.”Last month, I received twoe-mails about a chart with TimeOut, the cover story on Duke’svacation benefit. The chart showedthe number of paid days off forhourly and monthly paid staff byyears of service.Allofthenumberswereaccurate.But, as the readers noted, theyreflected all paid days off, includingsick time, holidays and vacation days.One reader wrote, “I feel thatincluding sick days, which I cannottake when I want to embark on along trip, is very misleading. Irealize that they are paid days andthat you did address them in thearticle, but I certainly don’tconsider those days when I’mthinking about my next vacation.”In retrospect, the title for thechart, “Paid Days Off by Years ofService,” could have been clearer.Combining vacation, sick time andholidays was necessary whencomparing Duke’s paid time off withother employers. We should haveexplained this in a footnote with thechart, which we’ve since adjusted forother communications.This month’s Working@Dukeis packed with must-reads: get thescoop on Duke football and healthinsurance rates. But also checkout Page 6 for a new feature,Inside Duke, and get to know theOrganization for Tropical Studiesat Duke. Each month, we’ll highlighta department and uncover a hiddenfact. You won’t want to miss it.Thanks for reading,Leanora
 
I
t’s that time again – open enrollment, that stretch inOctober when faculty and staff select or make changesto health, dental, vision and reimbursement benefits.For the fourth consecutive year, participants in theDuke Basic plan will not see a premium increase.Other insurance plans such as Duke Select will havemodest increases in 2009. Premiums for Duke Select, which covers the majority of Duke employees andfamilies, will increase $1.64 per month for individuals;$9.76 per month for families. The monthly premiumincrease for Blue Care is $2.70 for individuals; $12.20for family. The increase for individuals in Blue Optionsis $2.60; $12 for family.Health insurance is one of the most popular benefitsat Duke with 90 percent of eligible faculty and staff participating, said Lois Ann Green, director of Benefits,adding that the benefit’s popularity is based largely on thevalue it offers.“Few employers in the area can compare with Duke’shealth benefits in terms of premiums, out-of-pocket costsand coverage,” she said. “Our employees also have accessto innovative programs such as Duke Prospective Healthand cutting-edge medical care through Duke Medicine.”Green said that Duke’s continued focus will be toengage faculty and staff to take advantage of the resourcesavailable to maintain or improve their health, which has adirect impact on health benefit costs.“That’s why we are promoting and investing inpreventive health programs,” Green said. “We care thatour employees enjoy good health, for their own sake andthe sake of their families.”Other 2009 health plan updates include:
I
Out-of-pocket expenses (co-payments,deductibles) for health, dental, pharmacy andvision insurance will not change.
I
The vision care premium will stay the same.
I
The monthly premium for the comprehensivedental plan A will rise $1.82 for individuals; $5.53for family. The premium for dental plan B remainsthe same.
I
Online enrollment will be offered throughDuke@Work, the employee self-service Web site.
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Dependent Care and Health Care Reimbursement Accounts do not automatically roll over.Employees must re-join during open enrollmentin October.
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M
onica Spaulding never had serious health problemsuntil last December when severe allergies struck. Shehad hives, congested sinuses and watery, itchy eyes. As Spaulding visited many doctors and tried variousmedications, costs added up. But she wasn’t worried aboutthe bill because she had a Health Care Reimbursement Account and Health Care Card.“It has been a blessing to have the reimbursementaccount because I didn’t have to budget for theseunexpected health expenses,” said Spaulding, clinical dataspecialist with the Duke Clinical Research Institute. “Themoney was already there in my reimbursement account,and the card made it convenient to use that money.”This was the first year Duke offered the Health CareCard through Visa, which allows for payment of eligiblehealth care expenses at the register, using money from theHealth Care Reimbursement Account.The Health Care Card, provided by WageWorks,Duke’s reimbursement account administrator, works similarto a debit card. Money for eligible expenses such asprescriptions, dental, vision and doctor’s co-payments andsome over-the-counter drugs are automatically deductedfrom the employee’s reimbursement account.During this year’s open enrollment, faculty and staff can enroll in Duke’s Health Care Reimbursement Accountand take advantage of the Health Care Card and cost-savings. Now is the time to start thinking about how muchpre-tax money to contribute in 2009 to reimbursementaccounts. The contribution sets the card’s spending limit. While the Health Care Card is convenient, SaundraDaniels, Benefits plan manager, urges employees to keepreceipts and review the usage guidelines to ensure thebest experience.Employees should check that a purchase is eligiblebefore using the card, keep all purchase receipts and review monthly reimbursement account statements, she said.Sometimes, filing receipts is still required after using the card.“If purchases are made that do not match standardco-pay amounts, or if purchases are made with a retailerthat is not certified to automatically approve eligibleexpenses at the register, you will have to file a receipt toverify the expense,” Daniels said.The card can be used with health care providers, atpharmacies and certified retailers for over-the-counterdrugs. Some local certified pharmacies include Walgreens, Wal-Mart, Target, CVS and Kerr Drug. Duke pharmaciesare in the process of becoming a certified retailer, whichshould occur by January 1, 2009. For Medco Health andother retailers that are not yet certified, receipts may berequired to verify purchases for reimbursement. A majority of card transactions for Duke employees donot require paperwork. But Spaulding still makes a practiceof saving her receipts and reviewing her monthly statements.“I plan to enroll in this again for next year,” Spauldingsaid. “It has been extremely convenient, even if there are timesthat I have to send in a receipt, the response is very fast.”
— Stories by Elizabeth MichalkaCommunication Specialist, Human Resources Communications
Learn about open enrollment and health and dependent care reimbursement accountslater this month at
www.hr.duke.edu/enroll
ReimbursementCard Reminders
Keep receipts from cardpurchases.Check WageWorks’ monthlystatements, which will includea Card Use Verification Formthat includes transactionswith the card that requirereceipts to verify charges.If receipts are needed,submit them along with theCard Use Verification formwithin 75 days of thetransaction to keep yourcard active.If a charge is not verifiedwithin 75 days, that amountwill be deducted from yournext requestedreimbursement check, or youcan repay your account perthe instructions on yourstatement.
Monica Spaulding, clinical data specialist with the Duke Clinical ResearchInstitute, has a Health Care Reimbursement Account and Health Care Card.
OpenEnrollmentTips
Open Enrollmentpackets with detailsabout Duke’s health,dental and vision plans willbe mailed in September.Health benefitinformation sessionswill begin in lateSeptember. A schedulewill be posted on the DukeHuman Resources Web siteat
www.hr.duke.edu
bymid-September.Call the Duke OpenEnrollment ServiceCenter at (919) 684-5600 from 8 a.m. to 8p.m. Monday throughFriday, and 8 a.m. to 5 p.m.on Saturdays, from Oct. 4through Oct. 14.Online enrollmentwill be offeredthrough Duke@Work,the employee self-service Web site.
!!!!
 
Annual Expenses Annual Approximate Pre-taxWithout Reimbursement Savings With ReimbursementAccount Account
Co-pays $75 $25Prescriptions $300 $100Over-the-countermedicines $75 $25Uncovered dental/vision expenses $300 $100Total $750 $250
HEALTH CARE REIMBURSEMENT ACCOUNT SAVINGS
Sign up, change health, dental,vision insurance Oct. 4 to Oct. 14
Health care savings at the swipe of a card
The chart is an example of an individual’s various health care expenses overone year, and how much she would save with a Duke Health Care ReimbursementAccount, regardless of the health insurance plan. Faculty and staff can saveabout $30 to $40 for every $100 on eligible health care expenses sincereimbursement accounts use pre-tax money.
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