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PRIMETIME FORUM
About 350 Dukeemployees gather tohear how “Making aDifference,” Duke’snew strategic plan,affects them.
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COMMEMORATINGMARTIN LUTHER KING JR.
Duke hosts January events,including a speech byAndrew Young, formerAtlanta mayor and UnitedNations ambassador.
 WORKING
@
DUKE
hey arrive for work as many Duke employeescall it a day.They’re here when most ofthe campusis quiet and dark,whenmany ofyou are fastasleep.They tear downstages after special events. They drive students toresidence halls after study sessions.They fix broken windows.They patrolcampus,keeping a look out.They cook breakfast as the sun rises over the1,395 acre Durham campus. These Duke employees work the night shift.And these are someoftheir stories,culled over a week this fall:
6 p.m.
 The first call came over the police radio just after 6:30 p.m.as Dukepolice Lt.Shannan Tiffin pulled her squad car out ofthe parking lot fora 12
2
hour shift. A dispatcher told Tiffin that a Duke employee was in the lobby toclaim her lost credit card.The card had been found and turned in by another employee. Tiffin,who has worked at Duke 16 years,pointed the Chevy  Tahoe toward the station,where she greeted employee Kris Sheehan. Tiffin checked her ID,retrieved the credit card from a secure lockerand explained that the card had been found in Duke Hospital,whereSheehan works as a physicaltherapist.“It makes me feel better that it was found right where I work,”Sheehan told Tiffin.“Call us back ifthere’s any activity on it,”Tiffin reassured her.On this Monday in September, Tiffin’s shift started at 6 p.m.with abriefing with police and security officers working with her.Sheended the shift at 6:30 a.m.the nextday,just in time to see her two girlsoffto school.“In police work,you’re helping people and making a difference,”said Tiffin,as she drove throughDuke Gardens and Centraland East campuses.“Whenyou have the opportunity to really help someone inneed,it’s rewarding.On any given day,sheand other Duke officersrespond to a variety of calls—student laptop theftsand car accidents tocampus doors proppedopen and traumas in thehospital emergency room.One minute officers arehelping students or giving directions,the next minute,they are driving tobackup a fellow Duke officer responding to a report ofa suspicious person.Last year,Duke Police responded to 57,367 calls for service.Tiffin, who rotates between day and night shifts,was among about 130 policeand security officers who handled the calls.Perhaps,Tiffin said,her most memorable call was in May when sheand her squad assisted with a security detail during a New Black PantherParty demonstration outside the university’s Chapel Drive entrance.Tiffinand her squad were there to ensure the safety ofthe campus and crowdofonlookers. The event ended peacefully.
8 p.m.
 As Tiffin patrolled her beat,it was showtime on another partofcampus. Just after 8 p.m.,Heather Jernigan aimed a spotlight on Dukebasketball coach Mike Krzyzewskias he walked across a stage inCameron Indoor Stadium.Acrowd ofmore than 850 eruptedin applause as Krzyzewski,thekeynote speaker,kicked offDuke Athletics Night. The evening,a reaffirmation of the athletic department’s principles,included presentations by NBA starGrant Hill,professional golferCandy Hannemann and ESPN VicePresident Laura Gentile.Duke also
T
SEE
DUKE’S NIGHT OWLS
,
PAGE 4 and 5
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Duke’s Night Owls
EMPLOYEES KEEP DUKE RUNNING 24/7
TALKING WITHAARON GRAVES
Duke’s associate vicepresident for campussafety and securitydiscusses sharingresponsibility for safety.
Wallace Burrows, lead food service employee in Dining Services, flips a spatula as he prepares omelets for breakfast in theEast Campus Marketplace.Duke Police Lt. Shannan Tiffin returns a lost credit card to Duke Hospital employee Kris Sheehan.
NEWS YOU CAN USE :: Volume 1, Issue 9 :: December/January 2007
This paper consists of 30% recycledpost-consumer fiber.
 
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Tax preparation offered at nocharge to Duke employees
Duke Law students and faculty and staffmembers are offering free taxpreparation services to Dukeemployees. To be eligible, employeesmust earn $35,000 or less. The lawschool’s Volunteer Income TaxAssistance program has been a stapleat Duke for many years. Employees mayvisit the Duke University Federal Credit Union, 1400 Morreene Rd., from11 a.m. to 4:30 p.m. on Feb. 2, 9, 16 and 23 and April 6. For moreinformation, visit
www.law.duke.edu/student/act/vita/index.htm
or call(919) 613-8526.
Want the skinny about Duke?
“Duke at a Glance,” an online snapshot of the latest university facts,figures and information, is available as an easy-to-print PDF file at
http://dukenews.duke.edu/reports/glance.pdf
. The colorful onlinebrochure can either be read onlineor downloaded to a printer. Itincludes more than a dozencampus images by DukePhotography, brief descriptions ofcampus buildings and quick factsabout topics such as enrollment,faculty, employees, finances andmore. The brochure will beupdated annually.
United Way Duke Partnership Campaign ends Feb. 28
Nearly a quarter of the children in Durham live below the povertyline and many will spend this Christmas in a shelter or on thestreets. The Triangle United Way is leading the effort to eradicatehomelessness and poverty in our community. The United Way DukePartnership Campaign is accepting pledges toward its $1 million goalthrough Feb. 28, 2007. Employees may donate online at
www.hr.duke.edu/unitedway
.
Be prepared for severe weather, emergency conditions
Stay informed during the winter season by reviewing Duke’s severeweather policy. It is the policy of Duke University and Health Systemto maintain essential services and operations during any severeweather or emergency condition, while providing for the protection,safety and health of all patients, students, faculty and staff. Essentialservices includemaintaining hospitaloperations, supportingstudents in residence,operating researchfacilities andproviding necessarysupport andadministrative services. Toensure continuous operations during severe weatherconditions, all jobs are categorized into one of three service levels—essential, reserved and delayed. Supervisors should confirm servicecategory assignments, review the department’s plan for severeweather and emergency conditions and explain work expectationsbased on the assigned service designation for the job with all staff.Additional information is at
www.hr.duke.edu/weather
.
New book club focuses on professional development
In January, the Professional Development Institute will host a book clubfor Duke employees. The club will meet monthly in the ACR room in theDuke Clinic (Red Zone, first floor) from noon to 1 p.m. on the thirdWednesday. The first meeting is Jan. 17. Employees can register at
www.hr.duke.edu/pdi/bookclub.html
, write pdi@mc.duke.edu or call(919) 684-3798. Space is limited to 20 participants. The book-of-the-month for January is
I Don’t Know What I Want, But I Know It’s Not This: A Step-by-Step Guide to Finding Gratifying Work 
by Julie Jansen.
LOOKING
AHEAD
@
DUKE
DECEMBER 19
: :
LIVE FORLIFE HealthCheck, free 30 minutepersonal health assessment forDuke faculty and staff, 10 a.m.to 4 p.m., Duke North, 7th floor,staff elevator lobby.
JANUARY 18
: :
2007 KenanDistinguished Lecture in Ethics.Sir Jonathan (Henry) Sacks,Orthodox Chief Rabbi of theUnited Kingdom's Jewishcommunity, delivers the lecture.5 p.m. to 6:30 p.m., ReynoldsTheatre in the Bryan Center.
JANUARY 20
: :
DukeUniversity Federal Credit Union“Shred-it” Event, free of chargeshredding services for employees’personal documents, (three boxlimit), 9 a.m. to 1 p.m., DUFCU,1400 Morreene Rd.For more events, check theuniversity’s online calendarat http://calendar.duke.edu
News
briefs
First in series of Primetime employeeforums fills Griffith Theater 
I
t’s “Primetime,live from Duke’s Bryan Center—no,not with news anchor Diane Sawyer,but with Duke’sadministrators and employees. The first Primetime forumon Nov.16 in Griffith Theaterdrew about 350 employees who heard Provost PeterLange explain Duke’s new strategic plan,“Making aDifference.”Another 60employees on the coastlistened to a live broadcaststreamed to the Marine Labin Beaufort.“The large turnoutshowed the interest employeeshave in hearing directly fromDuke’s leaders about what’shappening here and why,”said Paul Grantham,directorofthe Office ofCommunication Services,which publishes
Working@Duke
and developed Primetime with Duke Today,the online publication.“We ordered refreshments for 200people and not a cookie was left.That’s a good sign.Thisis a great start to an ongoing conversation.”Primetime,part ofa larger effort to enhance internalcommunications at Duke,is meant to connect and engageemployees and Duke administrators in two-way dialogueand offer employees context about issues relevant toDuke and working at Duke,Grantham said.“Employees see quotes in the paper from thepresident,executive vice president and provost,but they don’t have as much opportunity to hear from themdirectly,”he said.“Primetime will help employees gaina better understanding ofissues leaders consider whenmaking decisions,and it will allow leaders to hear fromemployees first-hand.” The Primetime forums will be held quarterly;the nextforum is being planned for February.Each Primetime willfeature a different senior leader,covering a topic relevantto faculty and staff.During November’s Primetime,Provost Langepresented the new strategic plan’s missions and goals,including efforts to attract the best faculty and students. The strategic plan invests $1.3 billion over the next fiveto eight years on faculty,student needs,programming and facilities.Lange discussed an increased focus oninterdisciplinary studies and research,diversity,arts andcivic service.He emphasized Duke’s commitment toincrease ties with Durham and the world. When the forum opened for questions,some in theaudience asked about what improvements are planned toattract and retain employees.The strategic plan says Duke will focus efforts on learning more about the experienceofemployees and addressing issues that emerge “so thatDuke is not only Durham’s largest employer but also itsmost respected.”“It’s absolutely critical that our employees feel enrichedand satisfied,Lange said.“There are things we need to dofor our employees … we are g oing to pay more attentionto that.We will be a place where you’ll want to work— that’s our goal.”
— By Elizabeth MichalkaWriter,Human Resources Communications
We will be aplace whereyou’ll want to work—that’s our goal.”
—Provost Peter Lange
 
N
eal Paris was working for NASA in Washington when articles about a civil rights march appeared in
The Washington Post 
.It was 1963,and the Rev.MartinLuther King Jr.was pushing forracial equality.King organized themarch on Washington,where,from the steps ofthe LincolnMemorial,he gave the famous“I Have a Dream”speech.Paris,then 27,was on his feet in themassive crowd,inspired by King’smessage.A year after the speech,the Civil Rights Act was passed,making it illegal to discriminatebased on race in public places,such as theaters,restaurants andhotels.The legislation also required employers to provideequal employment opportunities.That year,King came toDuke,drawing an overflow crowd to Page Auditorium forthe first lecture ofthe year’s major speaker series.Paris, who grew up in Durham and Raleigh,didn’t get to attendthat speech;he joined Duke in 1967 and worked here 33years,before retiring in 2000 as director oftechnicalservices for the Office ofInformation Technology.Now 70,Paris recalled the “I Have a Dream”speechfrom his home in Durham.“I get emotional,”said Paris,his eyes welling with tears at one point.
“I wasn’t sure what a march involved,but it was forcivil rights,and it sounded good.It occurred to me thatI could take a day offfrom work and go down theresince it would be about a 20 minute drive.“I packed a little lunch—a couple of sandwiches in a paper bag and drove down andfound my way to the mall.There were lots of people milling around,and organizers had a stageset up.Performers were coming on.Peter,Pauland Mary came up and sang a song,then LenaHorne followed by Bob Dylan.“There were people out on Constitution Avenue streaming in the direction ofthe LincolnMemorial,and I joined them.There were all thesepeople getting offbuses.Organizers thought thatnot too many people were coming,but they found out all these buses were backed up trying to get into Washington.They were hoping for100,000 and eventually had 200,000.“We got down to the Lincoln Memorial,andthere was a huge mob on both sides ofthereflecting pool.There were already speeches going on.I sat down under some trees near the reflecting pool and got out my sandwiches.There were otherpeople sitting around,mostly black,and it wasquite hot,high in the 90s.“Then I heard Martin Luther King beginto speak,and when he started speaking,I got up. At first,he was simply speaking.But then,he began to preach.He launched into the “IHave a Dreampart.He had been speaking withhis intellect,but now he was speaking with hisemotions also.His voice grew stronger and the words repeated and resonated.It was whateveryone,including me,had come for.Those words,that speech,that day,have stayed with me always.
— By Leanora Minai  Editor,Working@Duke
“I have a dream today...”
 
HONORING THE REV. MARTIN LUTHER KING JR. JAN. 12–22
The 2007 Martin Luther King Jr.Commemoration
Events honoring King are Jan. 12–22at Duke. The keynote speaker on Jan. 14is Andrew Young, former Atlanta mayorand United Nations ambassador. Visit
www.duke.edu/today
for the schedule.
The Rev. Martin Luther King Jr. spoke at Duke in 1964,filling Page Auditorium and receiving a standing ovation.The overflow crowd listened outside as loudspeakerscarried King’s messages about integration. “We havecome a long, long way in America,” he told the Dukeaudience, “but we have a long, long way to go.” Photosare courtesy of University Archives, which has an audiorecording of King’s speech.Neal Paris
e
mployee
spotlight
M
artha Baker is as multidimensional and enduring asthe art work surrounding her.She can captivateaudiences with her poetic voice,make a stranger feelat home and inspire awe by sharing unexpected sage-like wisdom—all in a day’s work. As a Duke Police security lieutenant at the NasherMuseum ofArt,Baker helps keep Duke and its treasuressafe.She’s also exposed to masterpieces and soaks in theirbrilliance and wonder.“It’s my job to protect the art for generations tocome,”Baker said.She understands that she’s not only  watching over canvases and plaster,but she’s protecting artists and their legacies.Art is very important.It’s amedium through which people can really expressthemselves and touch others.”Baker has formed a personal connection to the art work around her.She’s developed an understanding ofthe artistsand an appreciation for their creations.But she wasn’t alwaysthis way.She didn’t think ofart much before she began working at the Duke University Museum ofArt in 1998. That museum closed last year,replaced by the Nasher.Baker,who’s always enjoyed history,becameinterested in the stories and people behind the art.Andsome pieces,especially by black artists,remind Baker of her past,increasing the bond she feels between herself,history and art. When she began working at Duke in 1972,Bakerplanned to stay for two years.She wanted to be aDurham police officer,but was turned down,sheexplained,because she lost part ofher right arm in anaccident when she was 5.But Baker did not give up.“I grew up in the country,”said Baker,who is 60.“I was strong.I was rugged.I was tough.” Two years later,in 1974,Baker was hired as a publicsafety officer at Duke.She quickly moved up,becoming the first supervisorofDuke Public Safety’s newly formed Security Division.During the next 20 years,she served in various safety andsecurity leadership roles.She pursued additional education,including graduate study in counseling at North CarolinaCentral University.But she never left Duke,even as sheconsidered becoming a teacher.“People ask me why I stay here with my degrees,”Baker said,who has a bachelor’s degree in political scienceand sociology and another in elementary education.“It’sbecause I feel like I’m making a difference.”
— By Elizabeth MichalkaWriter,Human Resources Communications
MEET MARTHA BAKER, DUKE POLICE SECURITY LIEUTENANT AND ART LOVER
Baker is intrigued by modern works, likethis one—The Uncertain Museum. Darkfabric encloses the circular, interactiveexhibit, which is alive with bright lightsand spinning mirrors. Walk inside thespace and shadows are projected ontothe fabric—visible on the other side.
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