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Effective Communication
(Verbal and Non-Verbal Communication with Reading, Listening, Speaking Skills)
by
Manoj Kumar K
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1. Introduction
To boost your self image with optimism by possessing special qualities that inspirerespect, admiration, confidence to impress those around you is like holding a MASTERCREDIT CARD to win hearts and this leads to the road ahead to achieve peace,prosperity and above all, a positive personality YOU. Getting along with people is veryimportant in today’s modernity and as a matter of fact, pleasing personality, patience,tolerance, appreciation, tact, efficiency, literacy, awareness and effectivecommunication are the major factors that play a key role for a future vision for success.Some can turn an acquaintance to a strong bond of friendship, while some refrain fromany kind of relation. It depends individually on nature and lifestyle; however, it is verytrue that certain qualities in You is your Personality. In day to day life, we have toperform a hundred chores right from doing our duty to talking, eating, meeting friends,people at work place, meeting strangers, in solitude and so on. The way one thinks,reacts, speaks, writes, behaves and copes up is more important for a thorough ‘You’.However, an impressive personality can be briefly summed up which play a basic role tomake a ‘special You’ with special emphasis on communication skills.Regardless of what institution or business you are in – a large corporation, university, asmall company, or even a home-based business – effective communication skills areessential for success. This small module will help you to understand effectivecommunication, and then show you how to communicate your message in the bestpossible way. After completing this section, you should have a better understanding ofhow to communicate effectively – to individuals and groups, via verbal communications,written communications, and even electronic communications. All communication is wellaccepted if it is delivered with a pleasing manner. Pleasing mannerism is a part ofpleasing personality with a smile always on your face.
Pleasing Personality:
Be kind, loving, caring, thoughtful, sympathetic, positive toproject self image with confidence and firm in decision. A sunny nature with cheeryheart leaves no room for gloom on one’s face. Your attitude, etiquette and mannersproject your innerself and win many hearts. Neat, clean, well dressed with maintainedphysique makes you confident, sure result oriented person. Cool disposition withmaturity and sensitivity adds to charm and beauty in making an impressive personality.These qualities make you a different person - a cut above the others. Positive qualitiesonce imbibed will inevitably become a part of one’s nature.
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Manoj Kumar K,
 
Scientist-D(CS), INFLIBNET, Ahmedabade-mail: manoj@inflibnet.ac.in
 
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Cultivate a Smile:
Be friendly and happy. A smile is the longest word in the world witha mile between the first and the last letter. The smile is the shortest distance betweentwo people. People are more responsive to good humoured person. A smile easestension, pain, leaves behind troubles. It enriches those who receive, create happiness inhomes, foster goodwill and business and is the countersign of friends. A smile reflectsgenuineness, a curved line that straighten up things right. It invites friendship, affection,confidence and encourages the disheartened. A bubbling smile from the heart drivesaway hovering dark shadows to coax the sun again to brighten up the path to reach thegoals. SMILE=Selling More and Incurring Less Expenditure.
2. Communication Basic
The purpose of communication is to get your message across to others clearly andunambiguously. Communications is a crucial activity in all facets of life. Communicationcan be broadly defined as an interchange of thoughts or information to bring about amutual understanding between two or more parties. It may be accomplished by acombination of words, symbols, messages, and subtleties of understanding that comefrom working together, day in and day out, by two or more individuals.Doing this involves effort from both the sender of the message and the receiver. And it'sa process that can be fraught with error, with messages often misinterpreted by therecipient. When this isn't detected, it can cause tremendous confusion, wasted effortand missed opportunity. In fact, communication is only successful when both the senderand the receiver understand the same information as a result of the communication.To be an effective communicator and to get your point across without misunderstandingand confusion, your goal should be to lessen the frequency of these problems at eachstage of this process with clear, concise, accurate, well-planned communications. Wefollow the process through below:
Sender:
To establish yourself as an effective communicator, you must first establishcredibility. In the business arena, this involves displaying knowledge of the subject, theaudience and the context in which the message is delivered. You must also know youraudience (individuals or groups to which you are delivering your message). Failure to
 
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understand who you are communicating with will result in delivering messages that aremisunderstood.
Message:
Next, consider the message itself. Written, oral and nonverbalcommunications are affected by the sender’s tone, method of organization, validity ofthe argument, what is communicated and what is left out, as well as by the individualstyle of communicating. Messages also have intellectual and emotional components,with intellect allowing us the ability to reason and emotion allowing us to presentmotivational appeals, ultimately changing minds and actions.
Channel:
Messages are conveyed through channels, with verbal including face-to-facemeetings, telephone and videoconferencing; and written including letters, emails,memos and reports. Different channels have different strengths and weaknesses. Forexample, it's not particularly effective to give a long list of directions verbally, while you'llquickly cause problems if you criticize someone strongly by email.
Receiver:
Your message is delivered to individual members of your audience. Nodoubt, you have in mind the actions or reactions you hope your message will get fromthis audience. Keep in mind, though, that each of these individuals enters into thecommunication process with ideas and feelings that will undoubtedly influence theirunderstanding of your message, and their response. To be a successful communicator,you should consider these before delivering your message, and act appropriately.
Feedback:
Your audience will provide you with feedback, verbal and nonverbalreactions to your communicated message. Pay close attention to this feedback as it iscrucial to ensure that your audience understands your message.
Context:
The situation in which your message is delivered is the context. This mayinclude the surrounding environment or broader culture (i.e. corporate culture,international cultures, etc.)
3. Barriers in Communication
To deliver your messages effectively, you must commit to breaking down the barriersthat exist in each of these stages of the communication process. Let’s begin with themessage itself. If your message
is too lengthy, disorganized, or contains errors 
, youcan expect the message to be misunderstood and misinterpreted. Use of
poor verbal and body language 
can also confuse the message.Barriers in context tend to stem from senders offering too much information too fast.When in doubt here, less is oftentimes more. It is best to be mindful of the demands onother people’s time, especially in today’s ultra-busy society. Once you understand this,you need to work to understand your audience’s culture, making sure you can converseand deliver your message to people of different backgrounds and cultures within yourown organization, in your country and even abroad.
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