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Charlie Daniels 
 Arkansas Secretary of State
B
iennial Report 
2003-2004  
 
he rst two years of my term as Arkansas Secretary of 
 
State have been a terric time of accomplishment for my staff and, in turn for the people of our Great State.I’m extremely proud of all we have achieved in such a short time, and I’m delighted to offer this report on our progress.The election reforms required under the Help America
 
Vote Act (HAVA) remain a focal point of my administration. I have taken a leading role as vice chair on elections for the National Secretaries of State, which ensures that  Arkansas will stay well-informed on updates to federal  requirements. The elections in 2004 were our rst opportunity to test new provisions in election law, suchas voter identication and provisional ballot procedures.I made it a priority to educate voters — young and old — ontheir voting rights. Another area of importance is the continued care of theState Capitol and its grounds in order to preserve the integrityof this majestic structure. In 2003 we celebrated the return of the grand Mitchell-Vance chandelier to its place in the
 
 rotunda following a two-year restoration and began repairs to a number of crumbling monuments. One of the most visible undertakings
Greetings from the 
Arkansas State Capitol 
T   
 
in 2004 was the restoration of the State Capitol’s east  promenade. Completed with a grant from the ArkansasCultural and Natural Resources Council, this major  undertaking returned the main entryway and landscaping to the architect’s original vision. Our staff also renovated the Capitol Hill Building and the Capitol Café, continuing our efforts to maintain the beauty and integrity of the StateCapitol area.In addition to providing educational resources for students and Capitol visitors, another priority for my staff has been enhancing the services we’ve made available
on the Internet. My ofce launched a vastly improved 
corporate franchise tax site that allows businesses to pay their franchise tax online. This easy-to-access optionhas not only reduced processing time, it has increased  franchise tax collections. With our new facilities in theVictory Building, the Business & Commercial ServicesDivision is equipped to offer convenient, state-of-the-art services for our customers.Thank you for giving me this wonderful opportunity toserve you. I look forward to sharing the news of manymore accomplishments to come.
Charlie Daniels
 Arkansas Secretary of State
Contents
Building & Grounds .......................2Business & Commercial Services ....5Communications & Education ........8Elections Division ........................12Information Technology ...............16State Capitol Police ......................17
Business Ofce
............................18Capitol Gift Shop .........................18Contact Information ....................19
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