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MAS90/200 SUPPORT PLANS DESIGNED TO MEET YOUR NEEDS
CHOOSE THE DELUXE SUPPORT SERVICES PLAN THAT IS RIGHT FOR YOU
Platinum GoldSilver 
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Personal Account Manager 
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Escalation Management
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On-site Business & Technology Review
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Remote Dial-in Support
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On-site Database Optimization (Annual)
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Backup Strategy Review (Annual)
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Guaranteed Response TimeDelivered by MAS90/200 Certified Engineers
2 hours4 hours6 hours
Support IncidentsUnlimitedUnlimited
     I    n     f    o    r    m    a     t     i    o    n
MAS90/200 User Group (4 person limit)
Free50% DiscountN/A
MAS90/200 (Public) Training Classes
15% Discount7.5% DiscountN/A
Network & Hardware Monitoring
CallCallCall
MAS90 Tips & Tricks (monthly training webinar)
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Crystal Report Writing for MAS90 Actual time charged against prepaid time
N/AN/A
Clients First Business Solutions
DELUXE SUPPORT SERVICES
 Available for additional fee Available for additional fee Available for additional feeAvailable for additional fee
Prompt and professional support helps you maximize your efficiency and return on investment in your MAS90/200 ERP software. Clients First consultants understand your business, processes, set-ups &customizations and are in a unique position to quickly address your questions and issues.We offer several flavors of premium support designed to give you a priority response balanced withflexibility and cost. Support Plans allow Clients First to fund a dedicated team of professionals that canrespond promptly to your questions, problems, and issues. If your MAS90/200 software is the centralnervous system of your business these plans will help keep this vital asset healthy, optimized, and readyto serve your organization.
MAS90/200 Service Plans are designed to meet your specific business needs and offer a range of features to focus on your company’s
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Prepaid Support Blockwith 30 minute minimumper incident
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