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Table Of Contents

Theory and Hypotheses
Problem-Focused Strategies
Emotion-Focused Strategies
Negative Customer Emotions and CSR Behavior
Method
Participants and Procedure
Measures
CSR interpersonal emotions management strategies. Anchored rating scales were
Results
Post Hoc Analyses
Discussion
Future Research and Limitations
Conclusion
References
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Little Emotion Management

Little Emotion Management

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How to manage emotions in a restaurant
How to manage emotions in a restaurant

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Categories:Types, Business/Law
Published by: Glenda Ortiz Morales on Oct 11, 2013
Copyright:Attribution Non-commercial

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10/11/2013

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