Based on a number of studies, companies are looking for these qualities in candidates:1. Cognitive ability(IQ)2. Technical expertise3. Emotional Intelligence range. (persuading people, collaborating in teams, leading people, leading change, consensus builders.This needssustained effort and can be learned as pointed out already)Across companies(founds in many many studies), what distinguishes star performers from average is EI. EI is important than IQ+technicalexpertise combined.
6 top competencies are found to be distinguishing star performers in companies from average.1. Who have internally standards for success. They are not driven by other people and they themselves know how good something shouldbe and they hold to that standard. They wanted to keep getting better.2. Impact/Influence: Being able to make persuasive arguments, being able to hold your arguments, tailor a presentation to audience3. Conceptual thinking: What can be made to make a difference? what can I do to make a difference?4. Anticipating obstacles, drawing logical conclusios.3 and 4 are cognitive abilities. 12 and 5 are with in IE domain5. Taking on challenges without being told to do so, being persistent in tackling problems-> IQ and technical expertise are thresholdabilities, you need to have enough of these abilities to do the job. What distinguishes/stands out them is the IQ -> Many employees in Computer Industry are very brain (high IQ) but has less EI.
Can we teach EQ
? Yes. But they want to improve those. Needs practise.
Can we make someone empathetic
? Yes but they want to become empathetic. Very important in customer service.
Is this new
? Yes. Companies are changing. People leave companies because they had bad boss, not because of bad company.If you have customer service in a company who are emotionally intelligent, then it is highly likely that the consumer will come back. Also inrestaurants -> representative of the company impacts how the consumers look at the company. E
g: Bad baror..you don’t want to
go tothat restaurant again.
Brain is an elegant machine for survival and has been shaped by what works in survival. It turned out that mammals, you needto have brain that registered emotions because emotions have in evolution the primary survival function.
Brain has 'amygdala', has a privileged position in perception. Everything we see goes mostly to sensory cortex, but a small partgoes to amygdala. Amygdala scans and sees if it is a threat. That
s a constant question in evolution. Is this a threat? If yes, it hasability to trigger what is called HPA axis, it changes the entire way brain prioritizes information. Ex: Fear. it triggers memory, weremember and think about only what pertains to the thing that is scaring, send energy to limbs to flee
Amygdala works now but we operate now in a complex symbolic reality and it is symbolic threats. (She is threating me etc)
: A very strong emotional response, Its sudden and intense and you do something or say something. -> you shout thenfeel bad. Amygdala takes us over here.
When we have an impulse from amygdala that goes up to an area known as Prefrontal cortex. PFC is a very important, brain'sexecutive centre, draws information from all over the brain. When amygdala hijacking happens, PFC scans all other incominginformation and sends message(ex: when you are shouting, reminding that you are talking to your boss)
When amygdala hijacking happens, it takes the PFC.
: This is newly discovered. Discovery occured when neuroscientists decided to go beyong studying one brain,one person.When two brains/people are interacting, they discovered circuits that they didn't even existed. They discovered that brain is designed toconnect, are wired to connect with social brain of other person. this part of the human body is attuned to react and regulate itself according to internal state of other brain.