Management and Organisational Behaviour

7th Edition

CHAPTER 20

Resourcing the Organisation

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Resourcing the organisation

Whose concern is this?

• Most managers are likely to be faced with a

frequent need to recruit & select staff

• Effective resourcing is a central part of the

HRM function

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Resourcing the organisation

Whose concern is this?

• Managers & supervisors should have some say

in the appointment of own staff

• Recruitment & selection of staff can be

regarded as a specialist activity but all
managers should be well acquainted with the
basic procedures & skills involved & have
access to HR department for advice

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Prerequisites for an effective recruitment &

selection policy

• The clarification of corporate objectives

• Design of an effective structure

• A system of human resource planning

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HR planning

A strategy for the acquisition, utilisation,

improvement & retention of an organisation’s
human resources

Mullins: Management and Organisational Behaviour, 7th edition © Pearson Education Limited 2005
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Main HR planning stages

• Analysis of existing staffing resources

• Estimating likely changes in resources by the
target date
• Forecasting staffing requirements necessary to
achieve corporate objectives by the target date
• Measuring the required staffing resources
available as & when required

Mullins: Management and Organisational Behaviour, 7th edition © Pearson Education Limited 2005
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Main stages in HR planning

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Value of HR planning

• Foresee changes & identify trends in staffing

resources
• Adopt personnel policies that help to avoid
major problems
• Reconcile differences between supply &
demand
• Provides framework in which action can be
taken to overcome staffing differences

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Value of HR planning

• Continuous process that seeks to ensure

flexible resourcing related to internal/external
environmental influences

• Can help anticipate potential future difficulties

while there is still a choice of action

Mullins: Management and Organisational Behaviour, 7th edition © Pearson Education Limited 2005
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Recruitment & selection of staff

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Job analysis

The total process by which a job description & a

person specification are produced

Mullins: Management and Organisational Behaviour, 7th edition © Pearson Education Limited 2005
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Possible contents of a job description

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Person specification

Document that gives information about the job,

providing a blueprint of the ideal person to do the
job & the personal attributes & qualities
associated with successful performance

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Attracting suitable candidates - sources

• Employment services – job centres/agencies

• Careers advisory offices
• Schools/colleges/universities
• Private employment agencies
• Professional & executive appointment registers
• Ex-service organisations
• Personal introductions
• Exhibitions for mass recruitment
• Advertising
• Headhunting – executive searches
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Methods of selection

• Short-listing
• Graphology
• Peer rating
• In-tray exercises
• Selection tests
• Peer questionnaires
• Assessment centres

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The selection interview

Despite constant criticisms the interview is usually

a central & indispensable element of the selection
process and is still a widely used method of
selection

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Interview style

• Behavioural interviews – questions about how

candidates have handled past situations

• Situational interviews – posing hypothetical,

future-oriented questions to help assess future
job performance

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Interview
considerations

• Seating arrangements
• Types of questions to ask
• Purpose of questions

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Interview questions
Leading

Time keeping is important. Are you a good

time keeper?

I guess you regret that now, do you?

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Interview questions
Open

What made you decide to ……….?

How did you happen to………….?

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Interview questions
Direct / closed

What grades did you get in each of your

A- level subjects?

Exactly how many staff report directly to you?

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Interview questions
Reflective remark

You appear to prefer working in a busy office

It seems that you do not respond well to

personal criticism

Mullins: Management and Organisational Behaviour, 7th edition © Pearson Education Limited 2005
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Selection decision – grading schemes

Mullins: Management and Organisational Behaviour, 7th edition © Pearson Education Limited 2005