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Volunteering Queensland Tool
FORMAL VOLUNTEERING - RECRUITMENT CHECKLIST- 1
 
The following tools are useful when planning for and utilising volunteers in Formal Volunteering Programs.
Pre-Recruitment Checklist
 
Have staff been consulted regarding volunteer involvement and are they clear on what their role will bein working with the volunteer?
 
Is there a clear infrastructure of support and supervision established for the involvement of volunteers?
 
Is there information available about volunteering in your organisation?
 
Do we have a good idea of what kind of volunteer we are looking for?
 
Do we have a good idea of what kind of application we are NOT looking for?
 
Is there a job description written for this position?
 
Do the position descriptions clearly identify the requirements of the role and outline both the purposeand the nature of the work to be done?
 
Are recruitment, interview and induction process for volunteers in place?
 
Is there an appropriate person to interview and support volunteers through the process?
 
Is there an agreed process for determining the suitability and job-match for volunteers?
 
Do we know what we will do with unsuitable applicants?
(There is always VQ)
 
 
Have we got enough work (and meaningful work) for them to do?
Do’s and Don’ts of Recruitment interviews
In successful Volunteer Programs, a key focus is reciprocity; that is mutually satisfying both the needs of thevolunteer and of the organisation. One of the keys to a successful partnership with volunteers is matchingeach volunteer effectively with the work to be done.The initial interview with a volunteer provides the opportunity to establish the importance of the reciprocalrelationship between the volunteer and the organisation.
Don’t
 
Ask leading questions
 
Make decisions too early
 
Shorten the interview so that all the information required is not obtained from or by the potentialvolunteer
 
Talk too much
 
Let the conversation wander
 
Let prejudices interfere
 
Judge on personality alone
 
Concentrate on the next question rather than listening to responses
 
Allow interruptions
 
Believe everything you are told
www.volqld.org.au
 
Volunteering Queensland Tool
FORMAL VOLUNTEERING - RECRUITMENT CHECKLIST - 2
 
Do:
 
Allocate an appropriate amount of time for the interview conversation
 
 
Read the potential volunteer’s application prior to the interview
 
 
Find a comfortable place free of interruptions for your conversation
 
Recognise that the potential volunteer is likely to be nervous about being interviewed and try to helpthem feel comfortable
 
When asking questions of the potential volunteer try to ask open ended questions that encourage theapplicant to provide information. Open ended questions usually start with “what”, “how”, “where”,“when”, “why” or “who”.
 
Listen and be honest
 
Remember the 80/20 rule where the potential volunteer should do eighty percent of the talking duringthe interview
 
Seek information from the applicant including:
 
o
background, interests and motivations
o
capacity and potential for involvement based on skills, experience, knowledge and abilities,values and attitudes
o
level of understanding about the work involved in the volunteer program
o
issues of concern to them
o
some insight into their work style and preferences
o
clarification of their expectations
o
their interests, abilities and motivations
o
how these might match with appropriate roles
 
Give information about the Volunteer Program
 
Provide a clear idea of the work that needs to be done
 
Outline clearly what the job entails
 
Clarify and discuss parts of the role which are non-negotiable and areas for flexibility
 
 
Follow-up with the volunteer to confirm they are comfortable with the role
 
Address questions and concerns
 
Have a standardised process
 
Discuss the benefits of volunteering in the Program
 
Have policy and procedures available for applicants to access
 
Adhere to anti-discrimination laws
 
Ensure applicants understand their rights and responsibilities as volunteers
 
Ensure confidentiality
(for them and by them)
 
Develop and sign a Volunteer Agreement
 
Communicate insurance requirements and entitlements
www.volqld.org.au
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