Emedsoft, Clearwater, FL
February 2005 to October 2006
Account Manager / Trainer / Outsource manager
Help develop and oversee PM/EDI training project timeline.Account manager for 13 accountsWas the liaison for data entry from the
offices to India.Responsible for all phases of patient account management including demographics, insurance, claim management, payment posting, and patient billingTrained Outsourced clients on the product and billing needs.Conduct web based training sessions with users as needed.Travel onsite for clients across the United States to enhance their training projects.Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software.
Managing client implementations from Assessment to ‘Go Live’ by o
verseeing planning, design, development anddeployment with coordination of sales, support and training plans Maintained accounts within physician guidelines with limited outstanding account receivables.Prepared daily, weekly and monthly reports providing financial overview of practice analyzeIdentify and resolve risks and issues in a timely manner.Escalate concerns to the project team and senior management when appropriateCommunicated with patients, insurance carriers and providers via email, telephone and mail.Developed and implemented strategic financial goals for profit increases.Compliance with all federal and state HIPAA guidelines to ensure physician and patient confidentiality.Ability to make decisions based on best interest of physicians financial interest.
Medrium, San Francisco, CA
January 2001 to February 2005
Support / Trainer
Daily activities included demographic entry, insurance verification, change entry, payment posting.Assist clients with questions regarding account balances and payment plans.Prepared insurance appeals and documentation.Interacted with physicians and clinical staff to resolve chart issues.Responsible for helping the operations of client calls. Took about 50 calls a day for support and trained new clients whenthey came on board.Provided feedback to the engineering team for system improvements. Provided training and software support toemployees and outside clients.I have knowledge of Medicare, Medi-cal, private insurance, HMO, managed care Medicare, and managed care Medi-cal.Enrolled clients into electronic billing agreements with various clearinghouses. Submitted electronic claims to variousclearinghouses.Troubleshooting of rejected electronic claims.I was a team player of a technical staff of 6 people to ensure client accounts were being provided excellent customer service.Team player and highly motivated and driven.