Welcome to Scribd. Sign in or start your free trial to enjoy unlimited e-books, audiobooks & documents.Find out more
Download
Standard view
Full view
of .
Look up keyword
Like this
1Activity
0 of .
Results for:
No results containing your search query
P. 1
EMR EHR EDI Software Trainer in San Diego CA Resume Richard Nichols

EMR EHR EDI Software Trainer in San Diego CA Resume Richard Nichols

Ratings:
(0)
|Views: 39|Likes:
Published by RichardNichols2
Richard Nichols is a hardworking, motivated, dedicated professional with a successful ten year track record of customer service. He has the ability to serve customers in a conscientious and pleasant manner.
Richard Nichols is a hardworking, motivated, dedicated professional with a successful ten year track record of customer service. He has the ability to serve customers in a conscientious and pleasant manner.

More info:

Categories:Types, Presentations
Published by: RichardNichols2 on Oct 14, 2013
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

10/16/2013

pdf

text

original

 
Richard Nichols
 National City,Ca 91950
(727) 331-5517
Richard.Nichols@mail.com
Objective
Experienced professional seeking to obtain a challenging position within opportunities for advancement. Seeking an opportunity for  professional development which leads too advancement.
Profile
Hardworking, motivated, dedicated professional with a successful ten year track record of customer service. Ability to serve customersin a conscientious and pleasant manner.Diplomatic and tactful with professionals and the public at any level. Accustomed to handlingsensitive, confidential records. Demonstrated history of producing accurate and timely positive results. Adaptable, able to produceunder pressure. Thrive in deadline-driven environments. Excellent team player but able to excel with individual projects.Outstandingoral & written communication skills. Well organized with a strong ability to multi-task. Disciplined and detail oriented. Extensiveknowledge of practice management Electronic Medical Records software, Dragon certified and Microsoft Office, FQHC clinics.
 ExperienceCompugroup Medical, Tampa FL
 November 6, 2006 to April 19, 2013
 EHR / PM / EDI / FQHC / Dragon Trainer/Implementation Specialist 
Serve as main point of contact and application subject matter expert for the physician offices and hospitals during theimplementation training process.
Managing client implementations from Assessment to ‘Go Live’ by overseeing
 planning, design, development and deployment with coordination of sales, support and training plansAssist with interpreting Healthcare EDI formats such as ANSI 4010/5010 A plus; familiarity with EDI enrollments for clearhouse WeBMD and Mckesson.Knowleadge onEDI X12 transaction standards. Lead Trainer in all FQHC projects.Class room teacher.Trained all new hires on all products Alteer, Dream, Visionary, Soft-aid, WebEx and billing 101.Certified Dragon Medical trainer.Help develop and oversee PM/EHR/EDI training project timeline.Conduct web based training sessions with users as needed. (Web ex, windows live and bombard)Travel onsite for clients across the United States to enhance their training projects.Monitor and report on project progress, problems and recommended solutions to the customer Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software.Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior managementwhen appropriate.Supporting customers in migration from current to future state in the most optimal way.Help with support with difficult clientsThoroughly understanding the
customers’
business and technical needs and able to think outside the box.Updating and tracking project timelines and deliverablesHelp with support with difficult clients
 
Emedsoft, Clearwater, FL
February 2005 to October 2006
 Account Manager / Trainer / Outsource manager 
Help develop and oversee PM/EDI training project timeline.Account manager for 13 accountsWas the liaison for data entry from the
 providers’
offices to India.Responsible for all phases of patient account management including demographics, insurance, claim management, payment posting, and patient billingTrained Outsourced clients on the product and billing needs.Conduct web based training sessions with users as needed.Travel onsite for clients across the United States to enhance their training projects.Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software.
Managing client implementations from Assessment to ‘Go Live’ by o
verseeing planning, design, development anddeployment with coordination of sales, support and training plans Maintained accounts within physician guidelines with limited outstanding account receivables.Prepared daily, weekly and monthly reports providing financial overview of practice analyzeIdentify and resolve risks and issues in a timely manner.Escalate concerns to the project team and senior management when appropriateCommunicated with patients, insurance carriers and providers via email, telephone and mail.Developed and implemented strategic financial goals for profit increases.Compliance with all federal and state HIPAA guidelines to ensure physician and patient confidentiality.Ability to make decisions based on best interest of physicians financial interest.
Medrium, San Francisco, CA
January 2001 to February 2005
Support / Trainer 
Daily activities included demographic entry, insurance verification, change entry, payment posting.Assist clients with questions regarding account balances and payment plans.Prepared insurance appeals and documentation.Interacted with physicians and clinical staff to resolve chart issues.Responsible for helping the operations of client calls. Took about 50 calls a day for support and trained new clients whenthey came on board.Provided feedback to the engineering team for system improvements. Provided training and software support toemployees and outside clients.I have knowledge of Medicare, Medi-cal, private insurance, HMO, managed care Medicare, and managed care Medi-cal.Enrolled clients into electronic billing agreements with various clearinghouses. Submitted electronic claims to variousclearinghouses.Troubleshooting of rejected electronic claims.I was a team player of a technical staff of 6 people to ensure client accounts were being provided excellent customer service.Team player and highly motivated and driven.

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->