Professional Documents
Culture Documents
Programmed Decision
A repetitive decision that can be handled by a
routine approach.
(cont’d)
Problems and Decisions (cont’
Unstructured Problems
Problems that are new or unusual and for which
information is ambiguous or incomplete.
Problems that will require custom-
custom-made solutions.
Non
Non--programmed Decisions
Decisions that are unique and nonrecurring.
Decisions that generate unique responses.
Decision-making Techniques
Interacting Groups
Typical groups, in which the members interact with
each other face-to-face.
Nominal Group Technique
A group decision-making method in which individual
members meet face-to-face to pool their judgments
in a systematic but independent fashion.
Brainstorming
An idea-generation process that specifically encourages any
and all alternatives, while withholding any criticism of those
alternatives.
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