QUALITY MANAGEMENTQUALITY MANAGEMENT
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INTRODUCTION TO QUALITY MANAGEMENT
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Definitions of Quality:
•1. Fitness for intended use. (Joseph Juran)•2. Conformance to specifications. (Philip Crosby)•3. Meeting or exceeding customer expectations.•4. Superiority or excellence.
•5. Lack of manufacturing or servicedefects.•6. The totality of features of a product or service that bears on its ability to satisfy astated or implied need. (American Societyof Quality)•7. ISO 9000 definition: The degree towhich a set of inherent characteristicsfulfills requirements.
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QMINTRO
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| Category: | Uncategorized. |
| Rating: | (4 Ratings) |
| Upload Date: | 07/24/2009 |
| Copyright: | Attribution Non-commercial |
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