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Affect, Emotion & Moods
Affect:
A broad range of emotions that people experience. Affectcan be experienced in the form of emotions or moods.
Emotions:
Intense feelings that aredirected at someone or Something.
Moods:
Feelings that tend to be lessIntense than emotions andthat lack a contextualstimulus.
 
 
Emotional Labor:Emotional Labor:
A situation in which an employee expresses organizationally desiredA situation in which an employee expresses organizationally desiredemotions during interpersonal transactions.emotions during interpersonal transactions.
Emotional Dissonance:Emotional Dissonance:
A situation in which an employee must project one emotion whileA situation in which an employee must project one emotion whilesimultaneously feeling another.simultaneously feeling another.
Felt Versus Displayed EmotionsFelt Versus Displayed Emotions
Felt Emotions:Felt Emotions:
An individual actual emotions.An individual actual emotions.
Displayed Emotions:Displayed Emotions:
Emotion that are organizationally required and consideredEmotion that are organizationally required and consideredappropriate in a given job.appropriate in a given job.
Emotion Continuum:Emotion Continuum:
The closer any two emotions are to each other on the continuum, theThe closer any two emotions are to each other on the continuum, themore likely people are to confuse them.more likely people are to confuse them.
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