Client occupation, interest (, , client , eg , fund, sports), event planningget empathy with clients (L1) Step by step explanation about company and our business, terms (in your own words which are easily understood by clients, depending on the client investment pattern), presentation + education (L2) Recording client information: basic, marriage, mortgage, cash or stock Giving suggestions after client data analysis Different advisors have different styles: find your own styles: informative+ professional, or easily touching the customers emotions A lot of clients dont really understand details of their investment without updates and follow ups thats what we should do, taking responsibility and utilising soft skills. Visiting: client professional new concept