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Shai's Quality management 2

Shai's Quality management 2

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Published by Shahid kv

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Published by: Shahid kv on Jul 25, 2009
Copyright:Attribution Non-commercial

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07/10/2014

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Total Quality Management (TQM)
Definition 
Management approach of an organizationcentered on quality based on theparticipation of all members and aiming atlong term success through customersatisfaction and benefits to all members oforganization and society
(ISO)
 
Total Quality Management
Total 
 –
Made up of Whole 
Quality 
 –
Degree of excellence a product or service provides 
Management 
 –
Act, art or manner of handling, controlling, directing etc 
 
Why Quality needs to beManaged?
Question of survival in an intense competitive environment 
Increasing Customer Consciousness 
Need for earning profit instead of making profit 

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