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citizen charter desa siaga puskesmas tawangsari

citizen charter desa siaga puskesmas tawangsari

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Published by Sugeng Purnomo
pengembangan desa siaga di puskesmas Tawangsari dalam pelayanan poliklinik kesehatan desa
pengembangan desa siaga di puskesmas Tawangsari dalam pelayanan poliklinik kesehatan desa

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Published by: Sugeng Purnomo on Jul 25, 2009
Copyright:Attribution Non-commercial

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02/01/2013

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CITIZEN CHARTER

Pendekatan dlm penyelenggaraan
pely.publik yg menempatkan
Pengguna layanan sbgPusat

Perhatian
PKD memakai sistem Citizen Charter
\u2022 Mengapa ?
\u2022 1.Memberikan kepastian pelayanan :
\u2013 Waktu, biaya, prosedur & cara pelayanan
2. Memberi informasi hak & kewajiban

pengguna & penyedia pelayanan
3. Mempermudah pengguna pelayanan / warga
4. Mempermudah manajeman pelayanan
5. Membantu mengetahui kebutuhan , harapan

& aspirasi pengguna pelayanan
TUJUAN CC
\u2022 Membuat pelayanan Publik / PKD menjadi
lebih :
1.Responsip (Kesesuaian antara pelayanan
& kebutuhan)

2.Transparan (jenis , prosedur, waktu, biaya,
cara pelayanan diketahui dg mudah o/
pengguna pelayanan)

3. Ankutabel ( dapat
dipertanggungjawabkan )

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