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qu@litytools.taimoor tk

qu@litytools.taimoor tk

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Published by muhammadtaimoorkhan

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assignments, projects, business

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Published by: muhammadtaimoorkhan on Jul 27, 2009
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05/11/2014

Final Project: QUALITY TOOLS
\ue000Submitted by.

Muhammad Taimoor
Roll # 28
BBA BATCH # 4

Dept. of Management Sciences, Ciit University Lahore
ATM: Implementation of
Quality Tools
EXECUTIVE SUMMARY

The report focuses on the implementation of old and new quality tools that can be used in order to facilitate the customers, increase the output of the firm, take corrective actions for the problems and to inprove the product features. In this project, the implementation of quality tools to improve the quality of \u201cNCR\u201d ATM has been done. The use of Quantity tools helped in finding the gaps and filling them by using various actions. The ways to improve the functioning of ATM has been done by focusing on \u201csense,respond and make\u201d philosophy. Initially, cutomer feedback was taken which showed the existing problems and deficiencies in the system. After getting the feedback, the ways to solve these problems were identified by using quality tools such as Fish Bone Diagram, PDPC Diagram, Histogram and Pareto chart. The resulted information can be used to improve the quality and the productivity of the company.

2
ATM: Implementation of
Quality Tools
1. INTRODUCTION TO THE COMPANY

NCR Corporation is a technology company specializing in solutions for the retail and check processing systems, barcode scanners, business consumables and high-powered data warehousing systems. They also are one of the largest providers of IT maintenance support services.

The company was founded in 1884 and acquired by AT&T in 1991. A restructuring of AT&T in 1996 led to NCR's re-establishment on 1 January 1997 as a separate company, On 26 January 2006, the company reported revenue of $6.028 billion for the twelve months ending 31 December 2005.

Automated Teller Machines (ATMs) are now arguably NCR's principal product line. NCR had made its first ATM in the late 1970s, but it was not until the Model 5040, developed at its Dundee plant in Scotland and introduced in 1983 that the company began to make serious inroads into the ATM market. Subsequent models included the 5084, 56xx series and the current 58xx (Personas) series. NCR currently commands over a third of the entire ATM market, with an estimated $18 trillion being withdrawn from NCR ATMs every year. NCR is no.1 in ranking of ATM manufacturers worldwide.

The product projected in the next steps will be the latest in market for NCR Corporation and it will be based on \u201cQuality Function Deployment\u201d based on the demands of customer and its transformation in technicalities is provided by the engineers.

2. COMPETITORS OF OUR ATM
The two major competitors of NCR Corporation are Diebold, Inc & Wincor Nixdorf. These
companies are discussed briefly in the following lines:

Diebold, Inc. (pronounced DEE-bold) is a United States-based security systems corporation that is engaged primarily in the sale, manufacture, installation and service of self-service transaction systems (such as ATMs), electronic and physical security products (including vaults and currency processing systems), voting machines, and software and integrated systems for global financial and commercial markets. Diebold was incorporated under the laws of the State of Ohio in August

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