Master Thesis, Blekinge Institute Of Technology 2006
Total Quality Management – Aspects of Implementation and Human Resource.
School of Management, Blekinge Institute of Technology.
Master’s Thesis in Business Administration, 10 credits.
Total quality management has become a frequently used term in discussions concerning quality.The international and national competitive environment is in a proces of constant change by theglobalisation of markets and increased interdependence of economic agents. This process of changehas brought increased demands on the organizations compettiveness and the customers have gaineda central role in the organizations focus. Total quality management is considered to be an importantmanagement philosophy, which supports the organizations in their efforts to obtain satisfiedcustomers. However traditional work practice and management attitudes does not conform withtotal quality management, which could cause a resistance towards an implementation of totalquality management.