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Published by: nirajshukla2007 on Jul 29, 2009
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 Total Quality Management - Aspects of Implementation and Human Resource
Niels Brynnum
Master Business Administration Thesis 
Blekinge Institute Of Technology 
Master Thesis, Blekinge Institute Of Technology 2006
The present thesis was carried out at the Blekinge Institute of Technology. During the completion of this thesis, I have received generous support from a number of people who in different ways havecontributed to the completion of this academic assignment.First I would like to thank my supervisor in the Grundfos Group, Jørgen Kristiansen and all the staff in the Grundfos Group. Their support and comments have been of inestimable value throughout mywork. I would also like to thank the staff at Blekinge Institute of Technology and especially AndersHederstierna for a very educational and well organized MBA program. Furthermore thanks to theUniversity Libraries of Aarhus and Aalborg for their large effort and support. And finally, I wouldlike to thank Heidi and our Frederikke Olivia for their support, love and patience throughout mystudies.
Master Thesis, Blekinge Institute Of Technology 2006
Total Quality Management – Aspects of Implementation and Human Resource.
Niels Brynnum.
Anders Hederstierna.
School of Management, Blekinge Institute of Technology.
Master’s Thesis in Business Administration, 10 credits.
Problem Discussion
Total quality management has become a frequently used term in discussions concerning quality.The international and national competitive environment is in a proces of constant change by theglobalisation of markets and increased interdependence of economic agents. This process of changehas brought increased demands on the organizations compettiveness and the customers have gaineda central role in the organizations focus. Total quality management is considered to be an importantmanagement philosophy, which supports the organizations in their efforts to obtain satisfiedcustomers. However traditional work practice and management attitudes does not conform withtotal quality management, which could cause a resistance towards an implementation of totalquality management.

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