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Copyright 2009 IDC. Reproduction is forbidden unless authorized. All rights reserved.
Optimizing Document-IntensiveBusiness Processes:Time for the Digital Mailroom?
Melissa Webster, Program Vice PresidentContent & Digital Media TechnologiesIDC
June 19, 2009
 
 © 2009 IDC2
Agenda
Automating document-intensive business processes
 – Use cases – Capture & image management market growth – Business drivers for capture, classification andextraction
Big gap in practice: what customers tell us
Rethinking the broader workflow: digital mailroom
 
 © 2009 IDC3
Document-intensive business processes
Engineeringchange ordermanagementPlantmanagementNew drugapplicationClaimsprocessingCrimeinvestigationPatient recordsmanagementDoctorcredentialingNew employeeonboardingGrantmanagementWarrantymanagementPatent andcopyrightmanagementContractmanagementCustomer care,call center supportInvoice processingeGov casemanagement,entitlementsNew accountopeningRetirementplanprocessing
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