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HIX HHS - Hub Statement of Work RFP HIX Federal

HIX HHS - Hub Statement of Work RFP HIX Federal

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Published by Civic Commons
Federal Exchange Program System Data Services Hub Statement of Work
Federal Exchange Program System Data Services Hub Statement of Work

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Published by: Civic Commons on Oct 22, 2013
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01/29/2014

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Procurement Sensitive
Department of Health and Human Services
Centers for Medicare & Medicaid Services
 
Federal Exchange Program SystemData Services Hub Statement of Work
DraftVersion 1.0July 15, 2011
 
 /Procurement SensitiveDraft
Federal Exchange Program SystemData Services Hub Statement of Work iiVersion 1.0 July 15, 2011
 /Procurement Sensitive
Table of Contents
1.
 
Introduction .................................................................................................................. 1
 
1.1
 
Task Order Scope ..............................................................................................................4
 
1.2
 
Contract Outcome .............................................................................................................4
 
1.3
 
Assumptions and Constraints ............................................................................................5
 
1.4
 
Standards and Reference Material ....................................................................................6
 
2.
 
Requirements and Work Activities ............................................................................ 8
 
2.1
 
General Technical Requirements ......................................................................................8
 
2.1.1
 
Infrastructure Requirements...............................................................................8
 
2.1.2
 
Data Management Requirements .....................................................................10
 
2.1.3
 
Data Security Requirements ............................................................................11
 
2.1.4
 
Security Requirements and Authority to Operate ............................................12
 
2.1.5
 
Authentication and Authorization Requirements.............................................14
 
2.1.6
 
Web Services ...................................................................................................14
 
2.1.7
 
System Logs .....................................................................................................16
 
2.1.8
 
Roles and Responsibilities ...............................................................................16
 
2.1.9
 
Hours of Operation ..........................................................................................17
 
2.1.10
 
Travel .............................................................................................................18
 
2.1.11
 
Connectivity ...................................................................................................18
 
2.1.12
 
Earned Value ..................................................................................................18
 
2.2
 
Task Order Management.................................................................................................20
 
2.2.1
 
Management and Reporting .............................................................................20
 
2.2.2
 
Exchange Life Cycle Management ..................................................................21
 
2.2.3
 
Change Management .......................................................................................22
 
2.2.4
 
Quality Control ................................................................................................23
 
2.2.5
 
Risk Management ............................................................................................23
 
2.2.6
 
License Management .......................................................................................23
 
2.2.7
 
Joint Operating Agreements ............................................................................24
 
2.3
 
Delivery of Data Services Hub .......................................................................................24
 
2.3.1
 
Eligibility Verification and Enrollment Services .............................................24
 
2.3.2
 
Plan Management Services ..............................................................................27
 
2.3.3
 
Financial Management Services ......................................................................27
 
2.3.4
 
Remaining Functional DSH Services ..............................................................28
 
2.3.5
 
Comprehensive Testing ...................................................................................29
 
2.3.6
 
 Nationwide Service Integration Testing ..........................................................30
 
2.3.7
 
Service Governance .........................................................................................30
 
2.3.8
 
Training ............................................................................................................30
 
2.4
 
Work Activities ...............................................................................................................31
 
2.4.1
 
Work Activity 1
 – 
Program Startup Review ....................................................32
 
2.4.2
 
Work Activity 2
 – 
Platform Architecture ........................................................32
 
2.4.3
 
Work Activity 3
 – 
E&E Services .....................................................................33
 
2.4.4
 
Work Activity 4
 – 
Plan Management Services ................................................33
 
 
 /Procurement SensitiveDraft
Table of ContentsFederal Exchange Program SystemData Services Hub Statement of Work iiiVersion 1.0 July 15, 2011
 /Procurement Sensitive
2.4.5
 
Work Activity 5
 – 
Financial Management Services ........................................34
 
2.4.6
 
Work Activity 6
 – 
Oversight Services .............................................................34
 
2.4.7
 
Work Activity 7
 – 
Customer Service ...............................................................34
 
2.4.8
 
Work Activity 8
 – 
Communications Services .................................................34
 
2.5
 
Regional Technical Support ............................................................................................34
 
2.6
 
Operations and Maintenance...........................................................................................34
 
3.
 
General Requirements ............................................................................................... 35
 
3.1
 
Section 508
 – 
Accessibility of Electronic and Information Technology ........................35
 
3.2
 
CMS Information Security ..............................................................................................37
 
3.3
 
Financial Report ..............................................................................................................39
 
3.4
 
Transition Out to a New Contractor................................................................................40
 
3.5
 
General Assumptions ......................................................................................................41
 
3.5.1
 
Other Assumptions...........................................................................................42
 
3.5.2
 
Contractor Contracting with States ..................
Error! Bookmark not defined.
 
4.
 
Security ....................................................................................................................... 44
 

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