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BPR Indian Post 2

BPR Indian Post 2



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Published by love4u1ly

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Categories:Types, Research
Published by: love4u1ly on Jul 30, 2009
Copyright:Attribution Non-commercial


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Objectives of the research:
1.To select an organization based upon whether some BPR initiatives are possibleor not.2.To identify the Business Processes in the Indian Postal Services.3.To identify the core business processes.4.To identify the problem areas where BPR initiatives may be applicable.5.To apply BPR initiatives so as to bring about a radical change in the core business processes to achieve the desired objectives.
Organization Selected:
Indian Postal Services,
Department of Posts, Ministry of Communication & Technology,India
Type of organization:
Service organization
 New Delhi, India
No. of post offices:
1, 55,000
Work force:
5, 20,000
About Indian Post
Founded in 1764, and headquartered in New Delhi India. It is the most widely distributed postal system in the world where China is next with 57, 000 post offices. The largenumbers are a result of a long tradition of many disparate postal systems which wereunified in the Indian Union post-Independence. Owing to this far-flung reach and its presence in remote areas, the Indian postal service is also involved in other services suchas small savings banking and financial services.
Governance and Organization
The postal service comes under the Department of Posts which is a part of the Ministry of Communications and Information Technology under the Government of India. The apex body of the department is the Postal Service Board. The board consists of a chairman andthree members. The three members hold the portfolios of 
Operations & Marketing
Infrastructure & Financial Services
, and
. The Joint Secretary and FinancialAdvisor to the Board is also a permanent invitee to the Board.India has been divided into 22 postal circles. Each circle is headed by a Chief Postmaster General. Each Circle is further divided into Regions comprising field units, calledDivisions, headed by a Postmaster General. Other functional units like Circle StampDepots, Postal Stores Depots and Mail Motor Service may exist in the Circles andRegions.Besides the 22 circles, there is a special Circle called the Base Circle to cater to the postalservices of the Armed Forces of India. The Base Circle is headed by an AdditionalDirector General, Army Postal Service holding the rank of a Major General.
Basic Services Provided by Indian Post
Indian Postal services provides two major kinds of services to their customers in variousfields, these services are as follows:
1.Postal Servicesa.Ordinary Postb.Speed Postc.ePaymentd.Logistics Poste.ePostf.Business Postg.Media Posth.Direct Posti.Postal Life Insurance j.Instant Money Order Servicek.International Money Transfer2.Non-Postal Servicesa.Public Provident Fundb.National Savings Certificatec.Kisan Vikas Patrad.Savings Bank Accounte.Monthly Income Schemef.Recurring Deposit Accountg.Post Office Time Deposith.Post Boxes for Mail Receipti.Address Proofs Cards
Speed Post
The high speed express service for letters and documents. Speed Post links more than1200 towns in India, with 290 Speed Post Centres in the national network and around1000 Speed Post Centres in the state network. For regular users, Speed Post providesdelivery ‘anywhere in India’ under contractual service. Speed Post offers a money-back guarantee, under which the Speed Post fee will be refunded if the consignment is notdelivered within the published delivery norms.
The most convenient way to pay your bills under one roof. With its tremendous reach andexpertise India Post specializes in acceptance of payments across the counter and their consolidation. E-Payment is a ‘Many to One’ service through which bills (telephone,electricity, etc.) paid by customers in post offices is electronically consolidated.

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