BASIC SKILLSForEFFECTIVECOMMUNICATION
Presented By
:
Mark Lusnar, PhDVertical Quest Consulting
Common Communication Errors
Communication Process
Communication Methods
Non-verbal Behaviors –4 types
Information Processing
Active Listening
Influence = Solution
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Credibility
Techniques & Tips
Q & A
AGENDA
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Finishing others’ sentences
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Preparing our response before someone is done speaking
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Multitasking while ‘listening’
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Filtering content or meaning based on the speaker
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Speaking for others (we…)
Common Communication Errors:
The Communication Process
Noise
Decoded ideaIdeareceived
Receiver
Idea tobe sent Encoded idea
Sender
Feedback to sender Transmission of message
More = Less
Today’s Communication Paradox:MORE COMMUNICATION OPTIONS…Internet, email, voicemail, telephone, fax,pagers, cell phones, and the next generationof devices (phones with digital cameras, etc)Leave us LESS TIME and ATTENTIONtoattend to the truly important information;and therefore, hinder communication !
Communication Method:Face -to -Face
PROsPROsCONs
More uncomfortable withdifficult topicsOftentimes difficult to scheduleFeel the need to respondimmediately (reactive answers)More DirectIncludes non-verbalsPreferred by most people
Communication Method:Voicemail (VM)
PROsPROsCONs
Unclear: speak too fast / can’t beunderstoodNo record / no documentation of message being sentAllows people to avoidissues/you by screening callsSaying it is easier than writingitMore immediate (leave a VMwhen you think of it)Cell-phones Everywhere !
Communication Method:EMAIL
PROsPROsCONs
Must know EMAIL etiquetteNo guarantee of a response /people prioritize differentlyWords alone (without voice) aremore easily misinterpretedCommunicate ANY TIMEProvides DOCUMENTATIONof message/info being sentAllows for attachments (reducetime for info transmission)
NON-VERBALCOMMUNICATION1. _____________________ 2. _____________________ 3. _____________________ 4. _____________________
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Effective Communication The Basics
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| Category: | Uncategorized. |
| Rating: | (2 Ratings) |
| Upload Date: | 07/31/2009 |
| Copyright: | Attribution Non-commercial |
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