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Knowledge Management

Knowledge Management

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Published by: Mohamad Shuhmy Shuib on Jul 31, 2009
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11/04/2010

 
Knowledge Management
 
Understanding Continuum The traditional view of knowledge management has treatedknowledge in terms of prepackaged or taken-for-grantedinterpretations of information. However, this static and contextualknowledge works against the generation of multiple andcontradictory viewpoints that are necessary for meeting thechallenge posed by wicked environments. - Dr. Yogesh Malhotra in
Toward a Knowledge Ecology for Organizational White-Waters
 
Data is organized into information by combining data with prior knowledgeand the person's self-system to create a knowledge representation. This isnormally done to solve a problem or make sense of a phenomenon. This knowledge representation is consistently changing as we receive newinputs, such as learnings, feelings, and experiences. This causes theknowledge representation to change due to our brains being
branched 
orinterconnected to other representations, rather than
layered 
.Since our brains are branched, knowledge is dynamic, that is, our variousknowledge representations change and grow with each new experience andlearning.Due to the complexity of knowledge representations, most are not capturedby documents, rather they only reside within the creator of therepresentation. In many cases, the knowledge representation stays withinthe creator, in which case the "flow of knowledge" stops.A Knowledge Management system, which may be as simple as a story or ascomplex as a million-dollar computer program, captures a snapshot of theperson's knowledge representation. This is called
knowledge harvesting
. Inthe case of a story, the knowledge representation is passed onto others bymeans of a verbal snapshot. In the case of a computer program, it resides ina database that may be utilized by others. It is only a "snapshot" as furtherexperiences and learnings within the creator may change the knowledgerepresentation, while the snapshot remains the same.Others may make use of the knowledge representation "snapshot" by usingthe story or tapping into the KM system and then combining it with theirprior knowledge. This in turn forms a new or modified knowledge
 
representation. This knowledge representation is then applied to solve apersonal or business need, or explain a phenomenon.Depending upon the KM system and the novelty of the situation, a snapshotof this new knowledge representation may or may not be entered into thesystem.
Knowledge Management Comes QuiteNaturally to Humans
A youngster with a toy car collection may sort them by color, make, type(such as models or Match Box), size, type of play, or a dozen other divisions. The youngster can even make up categories as new divisions, play activities,or wants appear. However, a computer is considered "intelligent" if it can sorta collection into one category. Yet, many organizations are placing their betson computer systems due to the amount of data such systems can hold andthe speed at which it can sort and distribute once such categories and dataare made known to it.
Knowledge Management Framework 
Knowledge Acquisition
 This is the gathering of knowledge. Do not try to gather every bit of knowledge throughout your organization...there is way too much! Find one ortwo good sources to work from. For example,
Executive Edge
(Dec 00/Jan 01)reported that Hill & Knowlton, a New York based public relations firm that hasoffices and clients scattered across the globe, found that an enormousamount of its knowledge was tied up in emails. So, it implemented a system

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