Chapter 1 Courtesy EnglishUNIT 1
GREETING & FAREWELLS
look forward to
PHRASES ON THE JOB
Good morning Good afternoon Good evening Welcome back
Hello How do you do? How are you? Fine, thank you, and you?
Fine, thanks, and you? Good-bye Good night Good-bye for now
It was nice to see you again. Have a good evening See you later. It was nice seeing you.
Have a good weekend Have a safe trip Have a good day Hope to see you again
Thank you for coming (Thanks for coming) Look forward to seeing you again
LISTEN TO THE CONVERSATION
Listen to the guest and then fill the gap in each sentence.The guest’s name is .The staff’s name is .The guest will today.He’ll live in next time he comes.
TALKING TO THE GUEST
Staff : Good morning. Mr. Smith. How are you today>?Guest: Good morning. Jane. I’m fine, thanks, and you?Staff : I’m fine too. Are you checking-out today?Guest: yes, I think soStaff : Did you enjoy your stay here?Guest: Yes, I did.
“Business English Expert”
Market Leader Hotel & Restaurant English TrainingCall: 400-670-9199Email: email@example.com://www.Market-Leader.cn/Staff : I hope our service is to your satisfaction