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analyse de données - examen 2008-2009

analyse de données - examen 2008-2009

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R oyaum ed u M a ro c
U n iv e rs it\u00e9lb n Z o h r
E c o leN a tio n a led e C o m m e rc e
E td e G e s tio n .
A g a d ir.
A n n \u00e9 eu n iv e rs ita ire: 2 0 0 8 -2 0 0 9
E x a m e n fin a l
A n a ly s edes donn\u00e9es
S e m e s tre5
[
'
o J
1 -D ia g o n a lis e z
l a m a tric e R=
|^ -^
-|
,e t e x p l i q u e zI ' u t i l i t \u00e9d e c e tteo p \u00e9 ra tio n
L 0 er J
d a n sI'a n a ly s ef a c to r ie llee n c o m p o s a n te s
p r in c ip a le s .
2 - O nc o n s id \u00e8 red e u xp o in ts A = (3 1 4 ) e t $ = (0 2
1 )d e l'e s p a c eRr:
L e s d i m e n s i o n sd ec e d e r n i e r e t l e s p o in tso n tu nm \u00eam ep o id s \u00e9gal\u00e0 1.
O n c h o is itle c e n tred eg ra v it\u00e9 d e s d e u xp o in tsc o m m e n o u v e lleo r ig in ed e s a x e s:
a - R e p r\u00e9 s e n te z
l'\u00e9 n o n c \u00e9s o u s fo r m eg ra p h iq u e .
b - C a l c u l e zl a d i s t a n c ee n t r e A e t B .
c -C a lc u le zl a v a le u rd el a p ro je c tio no rth o g o n a le
de A surB.
d - C a lc u le zle c o s in u sd e l'a n g le e n trele s v e c te u rsA
et B . Lev e c te tirA
e s t-il
b ie nre p r\u00e9 s e n t\u00e9e n p ro je c tio ns u rl e v e c te u rB .
C asd ' A n a l v s e F a c t o r i e l l ee n C o m p o s a n t e s
P r in c ip a le s
:
L e s r\u00e9 s u lta tss u i v a n t s d \u00e9 c o u l e n td e I'A F C Pd e s d o n n \u00e9 e s d 'u ns o n d a g ed 'o p in io n ,
d a n su n h \u00f4 p i t a l , d ' u n \u00e9 c h a n t i l l o n d ep a tie n ts .C e s d e rn ie rso n t \u00e9 t\u00e9 q u e s tio n n \u00e9 s\u00e0
p ro p o sd e le u r s a t i s f a c t i o np a r r a p p o r ta u x c r i t \u00e8 r e ss u i v a n t s :

A c c u e il A d m is s io n ,A tte n te A d m is s io n , A tte n teS e rv ic e , Q u a lit\u00e9S o in s , A tte n te E x a m e n s , T r a i t e m e n tD o u le u r: l ' \u00e9 c h e l l ed 'a p p r \u00e9 c ia tio nc o m p o rteq u a tren iv e a u x: p a sd u to u t s a tis fa it(1 ),

p lu t\u00f4 tp a s s a tis fa it(2 ),
p lu t\u00f4 ts a tis fa it(3 ),
to u t\u00e0 fa its a tis fa it(4 ).
P o u r le s c rit\u00e8 re sIn fo E ta td e s a n t\u00e9 e t ln fo T ra ite m e n t,l'\u00e9 c h e llec o m p o r te\u00e9 g a le m e n t
q u a tred e g r\u00e9 s: p a sd uto u ts a tis fa it(1 ),
p lu t\u00f4 tp a ss a tis fa it(4 ),
p lu t\u00f4 ts a tis fa it(6 ),
to u t\u00e0
fa its a tis fa it
(1 0 ).
L a n o t e g lo b a le e s t u n e v a r i a b l e n u m \u00e9 r i q u e r e p r \u00e9 s e n t a n t
u n e a p p r\u00e9 c ia tio ng \u00e9 n \u00e9 ra le ,
d u s \u00e9 jo u r,v a ria n td e 1 \u00e01 0 .
-R a p p e l e zI ' o b j e c t i f
e t in te rp r\u00e9 te zl e s r\u00e9 s u lta tsd e l'a n a ly s e .
R \u00e9 s u tta ts
d eI'a n a lv s e:
M a tric ed e sc o rr\u00e9 la tio n s:
c 1
A c c u e il
A d m is s io n 1 ,0 0 0
\u00c6 te n teA d m is s io n - 0 ;1 6 6
A tte n teS e rv ic e
-0 .7 7 3
Q u a lit\u00e9S o in s
0 ,5 2 0

A tte n teE xam ens-0 ,7 3 3 T r a ite \u00fb lg n tD o u le u r0 ,3 3 2 ln fo E t\u00e2 id e s a n t\u00e9

-0 ,8 '1 2
ln fo T ra ite m e n t
-0 ,3 5 0
Ito te i'rjb o a te
0 ,3 2 2
1 .0 0 0
-0 ,8 8 51 ,0 0 0
0,5 5 9-0 ,6 5 91 ,0 0 0
-0 ,5 7 90 ,6 3 1-0 ,1 5 5 1 ,0 0 0
-0 ,8 9 40 ,7 4 0-0 ,6 4 1 0 ,3 7 01 ,0 0 0
0,7 0 4-0 ,6 8 0 0 ,8 7 4-0 ,3 1 2 -0 ,q 5 \u00e71 ,0 0 0
c 9
c 8
c 7
c 6
C 5
c 4
c 3
c 2
c l
c 2
c 3
c 4
c 5
c 6
c 7
c 9
c 9
1 ,0 0 0
-0 ,0 7 61 ,0 0 0
0,3 7 3-0 ,6 1 2
-0 ,11 0

0 ,6 4 2 0 ,5 0 0-0 ,2 2 8 0 ,0 2 6 0 ,9 9 2

-0 ,6 4 10 ,4 3 0
0 ,4 3 7-0 ,3 9 1
t!!1 .,
V a r.ia n c ee r c liq u \u00e9 ep a rle s c o m p o s a n te s:
,. . : - : . , , t
f l
1 2
V a le u rp ro p ie
5 ,2 7 7
2 ,0 7 2
% e x p liq q \u00e9
5 8 ,6 3
2 3 ,0 2
% c u m u l\u00e9
5 8 ,6 3
8 1 ,6 6
C o o rd o n n \u00e9 e sd e s v a r ia b le s:
f 3
1 4
f 5
f 6
f 7
f 8
f 9
0 ,7 7 0
0 ,4 9 1
A ,2 7 6 0 ,0 6 9
0 ,0 3 8
0 ,0 0 6
0 ,0 0 0
8 ,5 6
5 ,4 5
3 ,0 6
0 ,7 7
0 ,4 2
0 ,0 9
0 ,0 0
9 0 ,2 2
9 5 ,6 7
9 8 ,7 3
9 9 ,5 0
9 9 ,9 3
1 0 0
1 0 0
/A c c u e ilA d m is s io n
A tte n te ,A d m is s io n'
A tte n te S e rv ic e
Q u a lit\u00e9S o in s
A fte n ie -E x a m e n s
\u00efra ite m e n tD o u le u r
ln fo E ta td e s a n t\u00e9
ln fo T ra ite m e n t
N o teg lo b a le
G 1
G 2
0 ,7 1 4-0 ,5 7 3
t,.3 7 4.4 ,7 $
-0 ,7 6 8 0 ,5 2 7
0 ,9 1 5 0 ,1 0 1
-0 ,9 2 30 ,0 9 1
o ,7 1 4 0 ,5 0 2
-0 ,7 2 70 ,6 1 8
-0 ,8 3 3-0 ,3 8 0
0 ,7 8 6 0 ,3 9 8
l '
:
G 3
G 4
0 ,1 7 0,0 ,0 7 q
.0 ,5 2 3 A ,2 1 7
0 ,2 6 7 -0 ,2 1 1
-0 ,0 8 9-0 ,3 3 7
'0 ,2 4 5
0 ,2 3 7
0 .3 7 70 ,2 5 7
0 ,2 3 6 -0 ,1 6 1
0 ,2 2 4 0 .2 8 8
0 ,2 8 3 0 ,2 2 2
G 5
G 6

-0 ,3 2 70 ,1 4 3 -0 ,1 4 7 0 ,0 1 1 -0 ,11 5

0 ,0 5 9
0 ,1 4 1
0 ,0 5 3
0 ,0 4 0
0 ,1 2 4
4 ,1 3 2
-0 ,'t0 4
-0 ,0 8 1
0 ,0 4 0
0 ,0 9 4 -0 ,0 1 6
0 ,2 8 2
0 ,1 2 0
G 7
G 8
G 9
0 ,0 1 7 0 ,0 0 2-0 ,0 0 0
0,0 7 9 0 ,0 1 4 0 , 0 0 0
0,0 2 8-0 ,0 1 0 0 ,0 0 3

0 ,0 7 7-0 ,0 4 3-0 ,0 0 1 -0 ,0 6 7-0 ,0 4 2 -0 ,0 0 0 -0 ,0 2 4-0 ,0 3 8 -0 ,0 0 0

0,0 1 2 0 ,0 1 8 -0 .0 0 3
0 ,1 4 0-0 ,0 0 8-0 ,0 0 0
-0 ,4 Q
0 ,0 2 4 0 ,0 0 0
n e
A c c u e i l A d m i s s i o n
2 7
1 .1 6
A tte n teA d m is s io n
3
1 .1 5
A tte n te S e rv ic e
2 .6
1 2 6
Q u a lit\u00e9s o in s
2 .8
1 .5 5
A tte n te s E x a m e n s
2 .1
0 .8 8
T ra ite m e n t
D o u le u r
J
1 .1 5
ln fo E ta td e s a n t\u00e9
5 .5
3 .7 2
ln fo T ra ite m e n t
5 .1
3 .7 5
N o te o lo b a le
6 .8
2 .2

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