Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword
Like this
84Activity
0 of .
Results for:
No results containing your search query
P. 1
Customer Satisfaction 8

Customer Satisfaction 8

Ratings:

4.5

(2)
|Views: 3,024 |Likes:
Published by kumaratdbg
report on customer satisfaction informatic
report on customer satisfaction informatic

More info:

Published by: kumaratdbg on Aug 02, 2009
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as DOC, PDF, TXT or read online from Scribd
See more
See less

07/31/2013

pdf

text

original

 
A Minor Project On
“CUSTOMER SATISFACTION”
Submitted By
 PRIYANKA VERMA(0052101707)
Under The Guidance Of 
 
 ANSHIKHA RAJVANSHI 
 
(In The Partial Fulfillment Of BBA Degree)IDEAL INSTITUTE OF MANAGEMENT TECHNOLOGY
(G. G. S. INDRAPRASTHA UNIVERSITY, DELHI)
1
 
PREFACE
Initial in the one module of the project, which is allotted to me,“CUSTOMER SATISFACTION” is covered in this project report.The report contains very nice and well arranged topics related to thesubject “CUSTOMER SATISFACTION”. The main contents of this projectdescribes that ‘How to handle Complaint from the customer’, ’customer loyalty’, ‘measurement of customer satisfactionand many other topicswhich is countable in the “CUSTOMER SATISFACTION”.The project report also contains a description to satisfy the angrycustomer and what are the problems faced during satisfying the angrycustomer also what are the profit to satisfy an angry customer.This project also contains a case study and a survey report.Overall this report may work like a guide for the subject“CUSTOMER SATISFACTION”.Priyanka Verma
2
 
ACKNOWLEDGEMENT
Perseverance, inspiration and motivation have always played a key role inthe success of any venture. Working on this project was a challenge andmade us a bit filtery in the beginning.At this level of understanding, it is often difficult to understand a widespectrum of knowledge without proper guidance and advice .hence, we takethis opportunity to express our heart felt gratitude to MR. XXXXXXXXX,for his round o’clock enthusiastic support and commentaries which madethis project successful, we are thankful to him for making impossible look easy for us.We also extend our sincere gratitude to MR. XXXXXXXXXXX, for his inspiration, encouragement and for the impetus obtained throughout thecourse of our project.Finally, we would to like to thanks XXXXXXXXXXX and all of XXXXXXXXXXXXX department, for their motivation and encouragementthroughout our endeavor.
 3

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->