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Norhanim Selamat & Zehan Afizah Afip@ Afit (PM. Dr. Rosziati Ibrahim)1
Company
LOGO
BIT 2013ANALISIS DAN REKABENTUK SISTEM / SYSTEM ANALYSIS AND DESIGN
 
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)2
Introduction 
Lecturer
NORHANIM BINTI SELAMAT
(Coordinator)
ZEHAN AFIZAH BINTI AFIP @ AFIFSITI MAHFUZOH BINTI WASIKONHANNANI BINTI AMAN
Lesson PlanContact: norhanim@uthm.edu.my
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)3
Introduction 
The system development life cycle (SDLC)is the process of understanding how aninformation system (IS) can supportbusiness needs, design the system,developing it and delivering it to users.The key person in the SDLC is the systemanalyst who analyzes the business situation,identifies opportunities for improvementsand designs an information system toimplement them.
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)4
Information System 
An Information System (IS) is such a grouping(people, objects and processes) that providesinformation about the organisation and itsenvironment. This information should beuseful to members and clients of thatorganisation.
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)5
Information Systems (con’t) 
Take one example of information system:-Processing of sales orders from customers
GroupingPeople –staff of the company working in salesObjects –records about customers and employeesProcesses –a check to ensure the customer iscreditworthiness
Information –customer’s worthiness, whether theproducts ordered are in stock, total cost of the salesorder.
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)6
Information Systems (con’t) 
Environment –important elements outside theorganisation. for example the firms’competitors aswell as its customers.
Organisationbank, business, hospital, university,and any other group of people trying to achieve acommon objective or ‘working together’.
 
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Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)7
The Role of Information in Organisations 
A
RESOURCE
can serve as an input tothe production of outputs. For example,hotel workers andattorneys use informationto serve their customersbetter.
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)8
The Role of Information in Organisations(con’t) 
AN
ASSET
can serve as the propertyof a person or anorganisationthatcontributes to acompany’s output. Forexample, manager viewinformation as aninvestment that they canuse strategically to givethe company anadvantage over itscompetitors.
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)9
The Role of Information in Organisations(con’t
A
COMMODITY
Companies can also sellinformation, making it acommodity. Forexample, publishers of directories, televisionguides make a profitfrom selling information.
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)10
Components of Information Systems 
IS ComponentPeopleHardwareSoftwareDataEnd UsersIS SpecialistComputer SystemsComputer PeripheralsSystemsApplicationsSpecific-Purpose
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)11
Components of Information Systems (con’t) 
People
End users:
the people who use the system or informationit produces
a source of data which is input into theinformation system
Information systems specialists:
the people who develop and operateinformation systems.
e.g. system analyst, developer, tester
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)12
Components of Information Systems (con’t) 
Hardware
Computer systems:
Mainframes, supercomputers, minicomputers,personal computers
Computer peripherals:
keyboards, optical scanners, bar-code readers,touch screens –input
Magnetic or optical devices data storage
Printers, video screens –output of information
 
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Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)13
Components of Information Systems (con’t) 
 
Software
Systems software
This is a set of general programs which manages and controlsall of the operations of a computer system so that its use isoptimised.
An operating system provides the interface to the computerhardware and is the buffer between users and the hardware.Modern trend: support WIMP and ‘post WIMP’.
Applications software
Software that performs a specific set of tasks related tobusiness functions
Software packages and electronic spreadsheets
Specific-purpose or bespoke software
Referred to as ‘tailor-made’software
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)14
Components of Information Systems (con’t) 
Data
The basis for the informational aspects of theinformation system and hence is a key element of anyIS
Data might exist from market intelligence, contacts,product, etc…
The information that could be derived from suchdata: Product prices and costs, delivery of theproducts/services, target specific promotions andcampaigns.
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)15
Systems Analysts Recommend, Design, and Maintain Many Types of Systems for Users 
1.Transaction Processing Systems (TPS)2.Office Automation Systems (OAS)3.Knowledge Work Systems (KWS)4.Management Information Systems (MIS)5.Decision Support Systems (DSS)6.Expert Systems (ES)7.Executive Support Systems (ESS)8.Group Decision Support Systems (GDSS)9.Computer-Supported Collaborative Work Systems (CSCWS)
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)16
 A systems analystmay be involved with
 
any or all of thesesystems at eachorganization level
OperationalLevelKnowledgeLevelHigherLevelStrategicLevel
Pg. 2
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)17
Operational Level 
Transaction Processing System (TPS)
Process large amounts of data for routine businesstransactionsBoundary-spanningSupport the day-to-day operations of the companyExamples: Payroll Processing, Inventory Management
Norhanim Selamat & Zehan AfizahAfip @ Afit (PM. Dr. Rosziati Ibrahim)18
Knowledge Level 
Office Automation System (OAS)
Supports data workers who share information, but do notusually create new knowledgeExamples: Word processing, Spreadsheets, Desktoppublishing, Electronic scheduling, Communication throughvoice mail, Email, Video conferencing
Knowledge Work System (KWS)
Supports professional workers such as scientists, engineers,and doctorsExamples: computer-aided design systems, virtual realitysystems, investment workstations
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