INTERVIEW PREPARATION UK CARE SECTOR

Preparation is the first essential step towards a successful inter iew! read "elow for so#e ite#s that $ou need to thin% a"out! and if $ou are a nurse please #a%e sure $ou also read the attached N&C code of conduct docu#ent' Know about the Employer Read the infor#ation a"out (our Season )EA*T)CARE! fa#iliari+e $ourself with the ser ices offered at the Co#pan$' )a e a loo% at their we"site if possi"le'

www.fshc.co.uk/
Look smart! ,ress professionall$ and conser ati el$! pa$in- attention to all facets of $our dress and -roo#in-' Arri e on ti#e for the inter iew S#ile and Rela. / You are being interviewed because the interviewer wants to hire staff - not because they want to trip you up or embarrass you!. hey will give you all the opportunities to do well! they will be happy to e"plain the #uestions or help and guide you as far as they can. ,urin- the inter iew! the$ will "e searchin- for $our stron- and wea% points! e aluatin- $ou on $our 0ualifications! s%ills and e.perience and the$ will pro"a"l$ pro"e to deter#ine $our attitudes! s%ills! sta"ilit$! #oti ation and #aturit$' Once the inter iew has co##enced ensure $ou listen carefull$ to the 0uestions and if $ou are unsure as% the inter iewer to repeat the 0uestion! or if $ou don1t understand the 0uestion don1t "e afraid of sa$in- so' An inter iew is an opportunit$ to sell $ourself' So#e people are unco#forta"le a"out tal%in- a"out the#sel es 2 "ut "e prepared as that is wh$ $ou are "eininter iewed 2 to find out #ore a"out $ou! so "e persuasi e/ 3uestions -enerall$ will "e a"out $our career "ac%-round and e.perience! $our clinical %nowled-e! and the t$pe of person $ou are' Areas such as #ana-instress in the wor%place! pre ious conflict with other tea# #e#"ers and what $ou do to rela. can also "e as%ed a"out' An inter iew is also an opportunit$ for $ou to find out #ore a"out $our prospecti e e#plo$er! a -eneral rule of thu#" is that $ou should ha e three or four 0uestions prepared for the inter iewers' When the inter iew is drawn to an end! ensure $ou than% the inter iewers for their ti#e and the opportunit$ of spea%in- with the#'

T$pical stren-ths e#plo$ers loo% for are4

Co##unication 2 the a"ilit$ to -et on with a wide ran-e of people Tea# wor%in- 2 the a"ilit$ to "e an effecti e tea# leader or tea# #e#"er IT s%ills 2 #ost 5o"s these da$s need so#e IT s%ills 6ood attitude 2 hard wor%er! honest! polite! co2operati e Pro"le# sol in- 2 usin- $our initiati e to identif$ solutions

Enthusias# 2 e#plo$ers li%e so#eone positi e 3uic% learner 2 so $ou can ta%e on new tas%s ,eter#ination 2 shows $ou are focused on achie in- -oals (le.i"ilit$ 2 doin- a ariet$ of tas%s to achie e a co##on -oal'

What the$ want to see durin- the inter iew4 7' T)AT 8OU ARE A CARIN6! KIN, PERSON WIT) A PASSION (OR E*,ER*8 PEOP*E 9' T)AT 8OU REA**8 WANT T)IS POST :' T)AT 8OU WI** ;E CO&&ITTE, AN, *O8A* TO T)E E&P*O8ER <' T)AT 8OU ARE KEEN TO *EARN AN, I&PROVE 8OUR SKI**S IN T)E UK ips 7' &a%e sure $ou -et the na#e of the inter iewer and -reet the# friendl$ usintheir first na#e so#ethin- li%e Hello Martin, Hello Kathleen, THANK YOU FOR SEEING ME TODAY or I APPRECIATE THE OPPORTUNITY TO HA E THIS INTER IE! 9' Tr$ to s#ile and rela. T)ROU6)OUT $our inter iew :' Sit upri-ht AN, loo% the inter iewers strai-ht in the e$es! it is i#portant that $our show the# that $our are enthusiastic and e.cited a"out the opportunit$' <' If $ou don=t understand > as% the# to P*EASE REPEAT T)E 3UESTION ?' ;e honest and truthful @' ,on=t answer 0uestions with a A$esA or AnoA' E.pand and e.plain whene er possi"le -i in- details a"out $ourself and $our e.perience! which relate to the position' B' 8ou #ust at no point sa$ Csorr$ #$ En-lish is not -oodD > rather sa$ so#ethinpositi e! li%e "# I a$ %till &'%( i$)ro*in+ $( En+li%h an, I )ra-ti-e e*er( ,a(# I .no/ in the UK I /ill i$)ro*e $( En+li%h e*en $ore0 E' ,o plan to arri e on ti#e or a few #inutes earl$' 7F' 77' ,ress professionall$' ,o loo% the inter iewer in the e$e while $ou tal% to herGhi#'

79' ,on1t "rin- up ne-ati e thin-s li%e ha in- a dispute with a collea-ue or $our "oss' And don1t critici+e pre ious e#plo$ers'

$e prepared to answer #uestions such as% 7' What would alert $ou to poor standard of Care in a CARE )O&EH 9' A resident states that a staff #e#"er has "een usin- inappropriate lan-ua-e and used poor #o in- and )andlin- techni0ues > What do $ou doH :' ,o $ou %now what t$pes of A;USEH

<' A Relati e co#es to $ou and #a%es a co#plaint a"out their #others care! e.plain to #e what $ou doH ?' Co##unication is er$ i#portant in care of the elderl$' Can $ou -i e e.a#ples of how $ou would co##unicate well with $our tea# #e#"ersH )ow can $ou #aintain -ood co##unicationH @' What do $ou feel are the #ain responsi"ilities in this 5o" Ias a Re-istered Nurse in a Care ho#eJ B' ,o $ou %now what a Care ho#e isH K' ,o $ou %now what a pressure ulcer is and how #an$ t$pes are thereH E' E.plain what $ou %now a"out ,ia"etesH T$pes! treat#ent and pre ention 7F' E.plain to #e how $ou would ad#inister #edications safel$H

77' )ow would $ou lead $our tea# as $ou shall "e wor%in- with un0ualified CARE AssistancesH 79' 7:' )ow shall $ou %eep $ourself up to dateH )ow can $ou ensure a hi-h standard of Care IS deli eredH

7<' 7?'

What are the si-ns and s$#pto#s of a heart attac%H What is an anticoa-ulant and when would it "e used

7@' What do $ou thin% the role is of which $ou ha e applied! what do $ou thin% $our duties will "eH

& 'E( )*E+ ,&-+ Wh$ do $ou want to co#e and wor% in the UKH Can $ou tell #e a"out $ourself Wh$ would $ou li%e to wor% for (our Seasons )ealthcareH What are $our stren-thsH What are $ou reall$ -ood atH What are $our #a5or wea%nessesH What ha e $ou done to i#pro e the#H Would pre ious collea-ues reco##end $ouH What do $ou thin% the$ would sa$H )ow do $ou %eep $ourself up2to2dateH )ow do $ou deal with stressH What research ha e $ou loo%ed at recentl$ and how would $ou appl$ this to $our practiceH What does tea#wor% #ean to $ouH What does accounta"ilit$ #ean to $ouH and *seful ,nformation to know before your ,nterview

(esearch

7' N&C Code of Conduct

http4GGwww'n#c2u%'or-GPu"licationsGStandardsGThe2codeGIntroductionG

9' Pressure Ulcers

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:' ,ia"etes

http4GGwww'dia"etes'co'u%Gdia"etes2and2the2elderl$'ht#l

<' Ad#inistratin- of #edication

http4GGwww'standards<care'co#GCorePoliciesandProceduresG&edicationPolic$Gta "idG7FK7G,efault'asp. http4GGwww'socialcareassociation'co'u%GPortalsGFGPu"licL9F,ocsG&edication L9FAd#inistrationL9FinL9FSocialL9FCare'pdf

?' T$pes of A"use

http4GGwww'help-uide'or-G#entalGelderMa"useMph$sicalMe#otionalMse.ualMne-le ct'ht#

@' Asth#a

http4GGwww'asth#ahelpline'co#Gelderl$2asth#a'ht#

B' Al+hei#er and ,e#entia

http4GGwww'help-uide'or-GelderGal+hei#ersMde#entiasMt$pes'ht#

K' &o in- and )andlin- techni0ues

http4GGwww'hse'-o 'u%Ghealthser icesG#o in-2handlin-'ht#

+ .-/.(/+ &0 1.(E ,- . 1.(E '&2E 1.(E '&2E+ ,- 'E *K ARE (E3*L. E/ TO &EET T)E NEE,S O( E*,ER*8 RESI,ENTS T)E8 ARE RE6U*AR8 INSPECTE, TO &AKE SURE T)E STAN,AR, O( CARE ARE &AINTAINE, AN, T)AT T)E RESI,ENTS ;ASIC NEE,S ARE &ET 4ersonal 'ygiene (or so#e elderl$ nursin- ho#e residents! standards of personal h$-iene are difficult to #aintain without assistance fro# staff' Without e.ternal help! residents are left to shift for the#sel es for a clean chan-e of clothes or e en such "asics as oral h$-iene' Victi#s of nursin- ho#e ne-lect #a$ not recei e the help the$ need with "athin-! -roo#in-! and -eneral cleanliness! and the si-ns of their a"use "eco#e tellin- with ti#e' $asic -eeds Thou-h fa#ilies often decide nursin- ho#es are the "est place for their elderl$ lo ed ones to recei e care! nursin- ho#e ne-lect #a$ ta%e the for# of a failure to pro ide "asic needs' (ood and water are the "uildin- "loc%s of life! "ut an unsettlin-l$ co##on pro"le# for icti#s of nursin- ho#e ne-lect is deh$dration and #alnutrition' A safe and clean en iron#ent is e.ceptionall$ i#portant for less #o"ile elderl$ people! and failure to pro ide one can also "e considered ne-lect' 2edical -eglect As with "asic needs! #ost fa#ilies assu#e that a nursin- ho#e will pro ide the necessar$ #edical care for their lo ed ones' This is not alwa$s the case' Pressure sores! or "edsores! are a #a5or pro"le# in nursin- ho#es and result fro# re#aininin a seated or reclined position for a -reat len-th of ti#eN the$ #ust "e dealt with in a ti#el$ #anner to preser e patient health' Untreated cuts! too! #ust "e dealt with 0uic%l$ to pre ent s$ste#ic infection in elderl$! i##une2co#pro#ised patients' Ne-lectin- h$-iene and ph$sical e.ercise e.acer"ates the pro"le# and can "e a tellin- si-n of a"use' Additionall$! #an$ elderl$ people need #edicine to sur i e! includin- dia"etics who need insulin' In countless cases nursin- ho#es s%i#p on treat#ents or fail to treat entirel$' Emotional -eglect One of the #ost difficult t$pes of nursin- ho#e ne-lect to identif$ does not #anifest itself in o" ious ph$sical si-ns' E#otional ne-lect can "e as de astatin- as an$ ph$sical a"use "ut can "e #uch #ore su"tle in its onset and #anifestation' O er"urdened staff can often let the stress of their e er$da$ tas%s pre ent friendl$ interaction with residents' Elderl$ people are suscepti"le to depression and #a$ retreat to their roo#s! withdraw fro# social acti ities! and "e in dire need of e#otional support and connection' Without a concerted effort of the part of nursinho#e staff! e#otional ne-lect can ta%e a terri"le toll on the residents who so need hu#an connection' Co##unication is a %e$ to unco erin- nursin- ho#e ne-lectN howe er! oftenti#es the elderl$ are una"le to e.press to lo ed ones or authorities what is happenin- to the#' In certain cases! it is "ecause the icti# feels una"le to con e$ that a"use is happenin-' While at ti#es this can "e a result of sha#e or e#"arrass#ent! other

ti#es the silence that ensues after a"use ta%es the e en #ore sinister for# of a ph$sical or e#otional threat that %eeps an elderl$ icti# silent' Victi#s of nursinho#e ne-lect and nursin- ho#e a"use often percei e no wa$ out of the situation at hand and! without -uaranteed protection that whistle2"lowin- will not lead to #ore a"use! are unwillin- to co#e forward' Elderl$ icti#s of nursin- ho#e ne-lect or nursin- ho#e a"use #a$ feel the$ ha e little recourse and few le-al ri-hts or options a aila"le to the#' Ending -eglect In order to eradicate nursin- ho#e ne-lect and other for#s of nursin- ho#e a"use! it is ital that effecti e co##unication ta%e place to facilitate a clear understandin- of the nature of the ne-lect' Once this step has "een ta%en! le-al options "eco#e #ore readil$ a aila"le to icti#s! and the sources of the a"use can "e dealt with' No #atter what the cause of nursin- ho#e ne-lect! it is alwa$s unaccepta"le' ;$ educatin- nursin- ho#e staff! elderl$ residents! and residents1 fa#ilies on the different t$pes of ne-lect and a"use in nursin- ho#es! the causes of the a"use #a$ start to "e disco ered and eradicated' (or further readin-4 www'nursin-2standard'co'u% 2 this is the Ro$al Colle-e of Nursin- We"site and discusses the role of a nurse in the UK as well as a lot of other helpful infor#ation' www'doh'-o 'u% 2 the ,epart#ent of )ealth we"site and is er$ useful' www'n#c2u%'or- 2 the Nursin- and &idwifer$ Council we"site' http4GGwww'h%fsd'-o 'h%Gen-GsourceGsafet$G;asicM*awMinMCarin-MElderl$MPatienceM L9FandML9FRespect'ht#l http4GGwww'dh'-o 'u%GenGPu"licationsandstatisticsGPu"licationsGPu"licationsPolic$And6 uidanceG,)M<FF?K7E