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Customer Experience in Telecom

Customer Experience in Telecom

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Published by sharonx2

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Published by: sharonx2 on Aug 06, 2009
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CUSTOMERS’EXPERIENCE INTELECOM
Challenges in Keeping Pacewith Change
> >>>>>>>> >
Vendor Research
Customers’ Experience
RIGHTNOW TECHNOLOGIES
 
> >>>>>>>> >
JupiterResearch
www.jupiterresearch.com
VENDOR RESEARCH
This is a vendor-sponsored JupiterResearch report specifically commissioned byRightNow Technologies. JupiterResearch stands by the integrity of its findings and thevalidity of the methodology employed in this research study. However, this vendor-sponsored report should not be confused with independent research produced byJupiterResearch’s syndicated product line. This report is intended for use by thesponsoring vendor and may not be publicly disclosed, disseminated, used or reliedon by others without JupiterResearch’s consent.
 
CUSTOMERS’EXPERIENCE INTELECOM
Challenges in Keeping Pacewith Change
Deregulation, new competitors, and new technologyofferings require new strategies for handlingrelationships with customers.
Vendor ResearchJune 25, 2007
SUBJECT TO DISCLAIMER ON COVER
 
SUBJECT TO DISCLAIMER ON COVER
For more information on JupiterResearch’s services, including syndicated researchand custom research tailored to the specific needs of your business, visitwww.jupiterresearch.com, e-mail researchsales@jupiterresearch.com or call 800 481 1212(North America), +44 (0) 20 7903 5020 (Europe) or +1 212 389 2032 (rest of world).Reproduction by any method or unauthorized circulation is strictly prohibited.JupiterResearch’s analyst reports are intended for the sole use of clients. All opinions andprojections are based on JupiterResearch’s judgment at the time of publication and aresubject to change.Published June 25, 2007. © 2007 JupiterResearch, LLC
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