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Business Process Management 2013

Business Process Management 2013

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Published by Ark Group
Business Process Management 2013
Cross-Industry Perspectives on Process in Organisations Today
http://www.arkgroupaustralia.com.au/bpm/about.html
19-20 November 2013, Rydges Melbourne, Australia

Forum Panel
Australian Bureau of Statistics
BlueScope Steel Limited
Pacific National Rail
National ICT Australia Limited
QueenslandRail
BT Financial Group
Social Media Navigator
Imre Hegedus Consulting
BPM Link

Change Management - Business Architecture - Six-Sigma & Lean - Knowledge Management -
Customer Experience - Integrated Enterprise Excellence


Business Process Management 2013
Cross-Industry Perspectives on Process in Organisations Today
http://www.arkgroupaustralia.com.au/bpm/about.html
19-20 November 2013, Rydges Melbourne, Australia

Forum Panel
Australian Bureau of Statistics
BlueScope Steel Limited
Pacific National Rail
National ICT Australia Limited
QueenslandRail
BT Financial Group
Social Media Navigator
Imre Hegedus Consulting
BPM Link

Change Management - Business Architecture - Six-Sigma & Lean - Knowledge Management -
Customer Experience - Integrated Enterprise Excellence


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Categories:Types, Presentations
Published by: Ark Group on Nov 06, 2013
Copyright:Attribution Non-commercial

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08/19/2014

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19-20 November 2013, Rydges Melbourne, Australia
$945 + GST to attend the forum
Before 18 Oct 2013
Customer ExperienceKnowledge Management
Six-Sigma & Lean
Integrated Enterprise ExcellenceChange ManagementBusiness Architecture
www.bpmasiapacific.com
Hear from our expert panel of forum speakers:
Australian Bureau of Statistics BlueScope Steel Limited
Pacifc National Rail
National ICT Australia LimitedQueenslandRailBT Financial GroupSocial Media Navigator Imre Hegedus ConsultingBPM Link 
This interactive forum brings together experts and business practitioners from a range of industries allowing you to gain knowledge and learn from cross-industry perspectives!
Workshop A:
 Information: The missing ingredient to BPM success?Facilitated by: Matthew De George, Principal Consultant, SMS Management & Technology
Workshop B:
 How to improve customer satisfaction and reduce costs Facilitated by: Johan Nelis, Practice Manager - Business Improvement & Service Management, Business System
Wednesday, 20 November 2013
 
With the emergence of web 2.0, cloud, mobile, social media and new technologies organisational structures in the specilised sectors are evolving and becoming
more and more complex but there is also an ever growing need to minimise costs and increase business efciency.
Many organisations are continually striving for to improve their business processes, enhance value creating activities and enable a platform for innovation and creativity. Many practitioners in this area are grappling with implementing a successful business process management strategy that aligns with business goals and vision. They also face several barriers to achieve Business Process Management (BPM) success due to siloed thinking, socio-political factors and unsupportive organisational culture.
CONNECTED FORUM -
 Tuesday, 19 November 2013
8.30 Registration and refreshments9.00 Chairperson's opening remarks
Imre Hegedus, Managing Director, Imre Hegedus Consulting, Director, BPM Link
9.15 Understanding the need and setting up an effective BPM CoE
Building an integrated BPM CoE
ó
Strategies for implementing a successful BPM
ó
Queensland Rail BPM CoE: Case Study
ó
 
Gilson Do Vale, Customer Experience Business Analyst, QueenslandRail
10.00 Aligning business architecture with the overall business vision
Embedding BPM in the business’s strategic plan
ó
Understanding the enterprise architecture needs
ó
Devising business process strategies that support business
ó
objectives
 
Samantha Fyfe, Director Program Management Office & Reengineering Centre of Excellence, Australian Bureau of Statistics Fiona Ryan, Director of Program Management Centre of Excellence,  Australian Bureau of Statistics
10.45 Morning refreshments and networking
- tweet #yousability 
11.00 Using Social Media, Change Management and Content Management to enable effective BPM
Enabling employees to initiate effective business process changes
ó
Encouraging collaboration and communication across geographic
ó
or structural silosThe challenge of effective content and communications to facilitate
ó
BPM successCreating the best environment for BPM through effective key
ó
sponsorship, social business and change management strategies
 
Michelle Lambert, Director, Social Media Navigator
11.45 Business function modelling at BlueScope Steel: Case Study 
Linking process modelling into a broader organisation framework
ó
 Applying a business function model
ó
Benefits of classifying processes and indentifying duplication
ó
Learnings from initiatives
ó
 
 Jobi Petty, Lead Business and Information Architect, BlueScope Steel Limited
12.30 Networking lunch
(let us know if you have any special dietary requirements 2 weeks prior to forum)
 1.15 Understanding productivity levers in a service environment
Seeing the bigger picture through Systems Thinking
ó
Using BPM with Lean Six Sigma to assess, deliver and monitor
ó
improved productivityWhy sustaining improvements is harder than it seems
ó
 Ben Haigh, Senior Manager Process Architecture, BT Financial Group
2.00 Pacific National Rail’s Six Sigma journey so far: successes, challenges and lessons learnt: Case study
The power of a structured and well-supported Six Sigma program
ó
Identifying and defining improvement opportunities, delivering
ó
results and maintaining the gainsImprovement roadmap and the importance of a process-based
ó
framework
 
Peter Wolff, Six Sigma Program Manager, Pacific National Rail
2.45 Afternoon refreshments and networking3.00 Aligning business improvement with enterprise application architecture and ICT infrastructure
Service modelling of the enterprise architecture (Business, Software
ó
& Data, Infrastructure)Constructing and managing an Enterprise Service Catalogue (ESC)
ó
Integration of business process improvement with ICT
ó
transformationDynamic and predictive analysis of change using enterprise
ó
simulationEnhancing governance and de-risking transformation projects
ó
 
Dr Jonathan Gray, Director, Performance Assurance, National ICT Australia Limited
3.45 Technology and tools roundtable discussion 
This interactive session gives you the opportunity to hear two practical case studies of how technologies can leverage and compliment business processes management Technology 1: Promapp Promapp is cloud based software for creating and storing business processes online. It's easy to use, and being a fully web based tool; process changes (improvements) are performed and approved online, in the cloud. Case study: Local Government Council Challenge: How to emotionally engage people to encourage then to share their ideas as to how to reduce variability in processes.
Facilitated by: Rob Palmer, Director, Southern Cross Quality Advisors; Allan Palmer, Director, Dynamic Knowledge Solutions Pty Ltd
 Technology 2: Avoka Case study: Mobile as the front-end to Business Processes – A major bank’s story Challenge: Understanding your customer’s transaction experience when applying, borrowing, and claiming, and cost effectively delivering a mobile transaction experience for critical business processes.
 Facilitated by: Derek Corcoran, General Manager, Avoka4.30 Bringing it all together: Interactive Discussion BPM Governance, Business Architecture, Change Management, Systems Thinking, Six Sigma, Business Function Models, Technology Enablement, ...and more! This concluding session of the Forum will involve all participants in developing an overall framework of how the various topics discussed over the course of the day relate to each other. Imre Hegedus, Managing Director, Imre Hegedus Consulting, Director, BPM Link 5.00 End of forum
 
POST- FORUM WORKSHOPS Wednesday, 20 November 2013
AB
Registration: 8.30 amWorkshop starts: 9.00 amWorkshop ends: 12.00 pm Facilitated by: Matthew De George, Principal Consultant, SMS Management & Technology About the workshop: Business performance improvement happens one decision at a time. Around each decision is a nexus of information which links the decision to your organisation's strategy, financial performance, and to customer value. When BPM initiatives aren't aligned to the way modern organisations govern and optimise information, they are limited in their effectiveness.  Attend this workshop to understand how aligning your BPM initiatives with your information management agenda can dramatically improve process performance and decision-making across your organisation.  Attendees will learn how to:
Identify the information assets critical to your organisation
Develop strategies to enhance your BPM initiative through improved information management
Structure programs which integrate information with BPM
Manage real-time customer experiences
Create rich digital channels
Drive productivity improvements About the workshop leader:
Johan Nelis is a renowned BPM expert and author of 2 BPM Bestsellers:- Business Process Management – Practical Guidelines for Successful Implementations- Management by Process – a Roadmap to Sustainable BPMHe has successfully assisted companies in executing their strategy and achieving significant and sustainable benefits. He is passionate about sharing BPM knowledge through his worldwide lectures and interactive trainings sessions as well as the BPM Australia group on LinkedIn and various BPM forums. Johan started his career as a United Nations Advisor and works currently as a Practice Manager at Oakton focussed on BPM, Customer Experience and Service Management.
Registration: 12.30 pmWorkshop starts: 1.00 pmWorkshop ends: 4.00 pm Facilitated by: Johan Nelis, Practice Manager - Business Improvement & Service Management, Business System Consultant, Oakton About the workshop: Most organisations feel that they need to choose between either good customer satisfaction or reduction of cost. However, by focussing on reduc-tion of errors, streamlining processes and focus on value-add activities both objectives can be achieved. In this interactive workshop we will demonstrate how to improve customer satisfaction and reduce costs in your organisation on basis of best practice, case studies and pragmatic tools, such as voice of customer, customer journey and Kano-modelling. During the course of the workshop you will compile an action plan that you can use in your organisation, you will be able to discuss your specific challenges and ask specific questions
How to improve customer satisfaction and reduce costsInformation: - the missing ingredient to BPM success? 
 About the workshop leader: 
Matthew specialises in information-enabled business transformation - where there is a direct correlation between the optimisation of information and the optimisation of business performance. He has worked with high-profile clients in the banking, aviation, fast-moving consumer goods, and electricity industries, as well as with govern-ment organisations

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