S o l v i n g E m a i l P r o b l e m s | C a s e S t u d i e s
Teliti Computers, The Smile
July 8th, 2009 | Posted by Pin
We put a smile on Hasniza's face
Teliti Computers has decided to outsource their web and email
infrastructure to us. Don’t worry, this isn’t a lengthy tech
post about how our team did the migration. Instead, we havesomething more refreshing!Hasniza may look like the girl next door, and she has dreams of
becoming a tailor, but don’t judge a book by it’s cover becauseshe’s responsible for all the technical aspects of her company,and not to mention over 200 staff! What’s more, she designedTeliti’s website, but she needed help and came to us to get her
existing mail server out of their internal server room. We communicated with her mainly through emails and we
started to learn more about each other and the problems she’s been facing. She’s very friendly and is a great person to work
with, so we quickly became friends!
She says, “Thank you so much for making it easier for me. I
already went through the Control Panel. Simple interface and
easy to administer. Can’t wait for Monday! The email migration
sheet is excellent. I thought of creating something similar, but
you have saved the day! Now I can proudly use Teliti’s mail to
communicate with you. Thanks to you and your team!”
Are We Expensive?
July 4th, 2009 | Posted by PinSomeone wrote in to us recently,inquiring about our services and fees. We sent them the info and this is whatthey had to say in return:
I fully understand your explanationand am pleased with how you present your company. Having a stable andreliable service provider is very
important in Malaysia, and it’s
reasonable for your company to command this price with the
level of service you provide. As my company’s email volume and
usage is not that critical, even though it will be nice to have your
company’s level of stability and reliability, it’s not really feasible
economically for us to subscribe to your service. I hope maybein the future your company will have a package that caters toSMEs like mine. Thank you for all your assistance so far. I will
denitely recommend your company to others who are looking
for a reliable service provider with excellent support.
It’s always nice to get feedback from people, and this is how
potential clients become our friends, even without businesstransactions.
Continuous’ Email Migration
July 8th, 2009 | Posted by PinHas your email service provider ever made you feel likeripping your hair out? I bet it has. Well, our client, ContinuusConsulting, certainly has had enough when they came to us
for a solution. They’ve lost emails lost to cyberspace, received
emails 2 weeks too late… you name the problem; they had it!One particularly distressing episode occurred when they lostthe opportunity to bid for a tender, due to an email that arriveda week later. By the time they got it, the invitation to bid hadclosed, and there went their chances for the big bucks. The worst thing was, when they demanded answers, the technical
support blamed power outages and virus attacks, but didn’t
bother to provide alternatives or solutions.
Well, we rmly believe that no one should have to suffer thiskind of heartache or lose their sanity over something that’s
supposed to make life and work easier. So, we helped Continuus
Consulting switch to a new email system, and they can’t be
happier with the results.
I’m proud to say that our teams worked seamlessly together
and the email migration took just 5 days to complete. Let me walk you through what happened:
DAy 1 ThurSDAy, MAy 21, 2009
02:58 PM Continuus Consulting subscribed to our emailservices online. We acknowledge the orderimmediately and waited for payment. Meanwhile,our migration team assessed the time required, thecomplexity of the project, and the current emailenvironment.
03:30 PM The client made the payment and lled up the
payment acknowledgment form. Our migrationteam then outlined the overall migration plan andmade a list of the information required.04:30 PM Our migration team completed the setup withnew DNS addresses. The client told their existingservice provider to update their email domain withthe new DNS addresses.