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Email Hosting

Slvg Emal Pblems

Quickie Email Migration

March 10th, 2010 | Posted by PinLet me tell you about our most recent email migration feat. OnFriday, March 15, at 1.18 pm, we received an online order foremail hosting from Geh of Chua Trading. At the time, our team was having a mini vacation in Port Dickson to watch Le Tourde Langkawi. The race had started in Muar and was ending inPort Dickson, and being cycling enthusiasts, we just had to bethere!

Malaysian Anuar Manan creates history in Le Tour de Langkawi

Thankfully, with our Remote Ofce concept, it didn’t matter

where we were. Upon receiving the request, the team was able toascertain immediately that this was an email migration insteadof new email setup. With that in mind, we knew we had to actfast, because usually, the customer must have encounteredsome serious email problems that had forced them to migrate.

Sneak peek of mobile office

First, we made a call and spoke to them about their problem.

In this way, we wanted them to know that they weren’t dealing

with a machine. Before that, we did some background checks

to ensure that we had sufcient access to manage their email

domains in order to estimate a completion time. The customer was relieved to hear that we could get it done within the sameday, and we also informed them that our migration team was ready to continue working on their problem even on the weekend if necessary.

Guide to new email hosting

Geh was extremely prompt and helpful. He provided all theinformation we requested almost immediately. By 5.27pm, theemail migration had been completed. A new email setup guide was prepared and sent to him to help him set up the new emailsystem for all their email users.Before we closed the case, however, our team made surethat the new Mail Exchange (MX) settings were propagatedcorrectly. A call was made on Monday morning to make surethat everything was working well. Then, we helped the customerto remove their own email domain from their previous email

service provider. If we didn’t do that, they’d encounter missing

emails, which can be a big problem.

In response to our team’s quick action, Geh said, “Thanks for

the info. Appreciate your fast reply.” Our team would like tothank you too Geh, for coming to us with your problem.

Getting to know Aizam

March 4th, 2010 | Posted by Pin

Muhamad Aizam, the cute and macho IT veteran

Allow us to introduce you to Aizam, who outsourced us to hostand support email facilities for the company he works for.

They’ve quite a huge number of users, and our set up for them

in February went smoothly. Now, their email users are usingour services without any problems.

Q: Azam, ca  tell s a lttle bt me abt self ad  wk?

I’ve been working in IT for more than 11 years. I used to work for IBM Malaysia (AS400) and CSA Malaysia ( KTM

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Email Hosting

Komuter Project ), but now I’m with Sime Darby Eng (Senior System Analyst ).This is my 10th year with them.I’m responsible for preparing bids for new projects (localand international), designing and ensuring that new and existing systems are in working order, and last butnot least, to analyse current systems for enhancement, inaccordance to the company’s growth and expectations.

Q:Howdidyodsadwhatmadeyochooseto wowiths?

I found 1.com.my via the Internet, after I Googled for atop email hosting service in Malaysia. I decided to choose1.com.my due to your minimum downtime for the whole year, and the support you offer to your customers.

Q:Whydidyoopttootsoceaemaihost,athethahostigiti-hose?

I chose to outsource due to my project-based requirements,plus the cost to implement an in-house email host is muchhigher in comparison to outsourcing the solution.

Q:Ifyoweetodescibeoemaihostigseicesioewod,whatwoditbe?

GREAT – Good, Readiness, Easy, Archive, Total Solution

Q:Oay,astqestio,whichwodyochoose–iPhoeoBacBey?

Blackberry :)

“Thanks Aizam! The interview really helped us to know moreabout you. Your words really motivate us and it’s made our

team extremely excited! Rest assured, continued enhancementof services and support is at the top of our list of priorities, and

it can’t be done without feedback and support from people like

you!” said Pin, founder of 1.com.my.

Shima’s Third Email Migration

September 13th, 2009 | Posted by Pin

Our new client, Shima Asia Pacic, has had several badexperiences dealing with email service providers. They’ve often

given her nothing but empty promises, but failed to provide her with the support she needs.

Shima's Third Email Migration

We were introduced to Shima by a friend who is a web

developer. During our rst visit to her ofce, we spoke to the

people in charge to try and understand their issues with the

existing email service provider. Apparently, they’ve been losing

emails and having spam problems.It was clear that Shima and her team were frustrated, so we dida thorough technical review of their current email server. Wefound a few incorrect settings in their DNS servers, and noticedduplicate MX records which were pointing to same IP address.

To make matters worse, one of the pointing used was “.asia” which isn’t recommended.

Once the contract was signed, our email migration team took immediate action. There were several issues reported andour support team prioritised those issues and solved themimmediately.It is also worth mentioning that usually, previous email hostingservice providers tend to not remove email domain names fromtheir system when someone terminates their email services.

This causes internal routing problems, so we’ve informed

Shima, who will in turn inform her previous email host to makethe necessary removal.

Proxy4Wow, Mini Migration

July 8th, 2009 | Posted by Pin A few days ago, Kien asked for a new email mailbox for his

“Proxy4Wow” project, which is specially created for Malaysiangamers who’d like to play the low latency US/Taiwanese versionof “World of Warcraft”.

Our migration team is never choosy about the projects we takeon, so although the email migration involved just one mailbox, we took all the necessary steps to ensure that nothing could go

wrong. Kien’s prompt reply to our queries was the key component

to the speedy completion of the migration, which took less thantwo days! Kien was kind enough to drop me a message afterwards,

saying, “Pin, thanks for everything you did.”

No, thank YOU, Kien!

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Email Hosting

Teliti Computers, The Smile

July 8th, 2009 | Posted by Pin

We put a smile on Hasniza's face

Teliti Computers has decided to outsource their web and email

infrastructure to us. Don’t worry, this isn’t a lengthy tech

post about how our team did the migration. Instead, we havesomething more refreshing!Hasniza may look like the girl next door, and she has dreams of

becoming a tailor, but don’t judge a book by it’s cover becauseshe’s responsible for all the technical aspects of her company,and not to mention over 200 staff! What’s more, she designedTeliti’s website, but she needed help and came to us to get her

existing mail server out of their internal server room. We communicated with her mainly through emails and we

started to learn more about each other and the problems she’s been facing. She’s very friendly and is a great person to work

with, so we quickly became friends!

She says, “Thank you so much for making it easier for me. I

already went through the Control Panel. Simple interface and

easy to administer. Can’t wait for Monday! The email migration

sheet is excellent. I thought of creating something similar, but

you have saved the day! Now I can proudly use Teliti’s mail to

communicate with you. Thanks to you and your team!”

Are We Expensive?

July 4th, 2009 | Posted by PinSomeone wrote in to us recently,inquiring about our services and fees. We sent them the info and this is whatthey had to say in return:

‘‘

I fully understand your explanationand am pleased with how you present your company. Having a stable andreliable service provider is very

important in Malaysia, and it’s

reasonable for your company to command this price with the

level of service you provide. As my company’s email volume and

usage is not that critical, even though it will be nice to have your

company’s level of stability and reliability, it’s not really feasible

economically for us to subscribe to your service. I hope maybein the future your company will have a package that caters toSMEs like mine. Thank you for all your assistance so far. I will

denitely recommend your company to others who are looking

for a reliable service provider with excellent support.

’’

It’s always nice to get feedback from people, and this is how

potential clients become our friends, even without businesstransactions.

Continuous’ Email Migration

Walk Through

July 8th, 2009 | Posted by PinHas your email service provider ever made you feel likeripping your hair out? I bet it has. Well, our client, ContinuusConsulting, certainly has had enough when they came to us

for a solution. They’ve lost emails lost to cyberspace, received

emails 2 weeks too late… you name the problem; they had it!One particularly distressing episode occurred when they lostthe opportunity to bid for a tender, due to an email that arriveda week later. By the time they got it, the invitation to bid hadclosed, and there went their chances for the big bucks. The worst thing was, when they demanded answers, the technical

support blamed power outages and virus attacks, but didn’t

bother to provide alternatives or solutions.

Well, we rmly believe that no one should have to suffer thiskind of heartache or lose their sanity over something that’s

supposed to make life and work easier. So, we helped Continuus

Consulting switch to a new email system, and they can’t be

happier with the results.

I’m proud to say that our teams worked seamlessly together

and the email migration took just 5 days to complete. Let me walk you through what happened:

DAy 1 ThurSDAy, MAy 21, 2009

02:58 PM Continuus Consulting subscribed to our emailservices online. We acknowledge the orderimmediately and waited for payment. Meanwhile,our migration team assessed the time required, thecomplexity of the project, and the current emailenvironment.

03:30 PM The client made the payment and lled up the

payment acknowledgment form. Our migrationteam then outlined the overall migration plan andmade a list of the information required.04:30 PM Our migration team completed the setup withnew DNS addresses. The client told their existingservice provider to update their email domain withthe new DNS addresses.