Finish Line & Beyond
the expiry period was not printed, the manufacturer would blame the shopkeeperand will not accept the responsibility. If people sell medicines that have expiredsevere action can be taken against them. Similarly, one can protest and complain if someone sells a good at more than the printed price on the packet. This is indicatedby ‘MRP’ — maximum retail price. In fact consumers can bargain with the seller tosell at less than the MRP.In recent times, the right to information has been expanded to cover various servicesprovided by the Government. In October 2005, the Government of India enacted alaw, popularly known as RTI (Right to Information) Act, which ensures its citizens allthe information about the functions of government departments.
Right to Choose
The consumer has right to choose a product. For example if you buy a soap whichclaims to give a free sachet of shampoo but you don’t want to take the shampoothen you have right to refuse that offer. In lieu of the company has to makeavailable another pack which is not a combo pack. There are many reports innewspaper of student getting compensation from professional colleges when they leftthe course midway because of any reason. Many students had to go to the consumercourt to get a favourable decision.
Right to Seek Redressal
If you are victim of unfair trade practices of a company then you can go to the courtfor redressal of your grievances. Suppose you took a mobile connection and the billshows many hidden charges which were not explained to you earlier. Or the mobilecompany activated a ringtone without your permission. Then you can go to theconsumer court to put your case.
The consumer movement in India has led to the formation of various organisationslocally known as consumer forums or consumer protection councils. They guideconsumers on how to file cases in the consumer court. On many occasions, they alsorepresent individual consumers in the consumer courts. These voluntaryorganisations also receive financial support from the government for creatingawareness among the people.If you are living in a residential colony, you might have noticed name boards of Resident Welfare Associations. If there is any unfair trade practice meted out to theirmembers they take up the case on their behalf.
LEARNING TO BECOME WELL-INFORMED CONSUMERS
When we as consumers become conscious of our rights, while purchasing variousgoods and services, we will be able to discriminate and make informed choices. Thiscalls for acquiring the knowledge and skill to become a well-informed consumer. Howdo we become conscious Under COPRA, a three-tier quasi judicial machinery at thedistrict, state and national levels was set up for redressal of consumer disputes. The