Management Information Systems

Assignment on case study of UPS

Submitted By:

Sheikh Nasir Uddin

Roll 38; Batch 41 e
Q1. What are the inputs, processing and outputs of UPS’s package tracking
system?

Answer: Using a handheld computer (DIAD ), UPS drivers automatically capture

customers’ signatures along with pickup, delivery, and time-card information. The
drivers then place the DIAD into their truck’s vehicle adapter, an information-
transmitting device that is connected to the cellular telephone network. Package
tracking information is then transmitted to UPS’s computer network for storage
and processing in UPS’s main computers in Mahwah, New Jersey, and
Alpharetta, Georgia. From there, the information can be accessed worldwide to
provide proof of delivery to the customer or to respond to customer queries.(as
inputs) Through its automated package tracking system, UPS can monitor
packages throughout the delivery process. At various points along the route from
sender to receiver, a bar code device scans shipping information on the package
label; the information is then fed into the central computer. The people who are
shipping packages can access the UPS website to track packages, check
delivery roots, calculate shipping rates, determine time in transit and schedule a
pick up. Businesses can use the website to arrange UPS shipments and for
billing the accounts.

Q2. What technologies are used by UPS? How are these technologies related to
UPS’s business strategy?

Answer: Since 1985 UPS began to improve their data networking applications.
They built up their IT network and database in order to collect and track over 200
data elements for every single package. Through UPS.com new UPS could also
serve new B2B companies to use their tracking system with only a link. UPS also
offers a set of transportation APIs called the UPS Online Tools that allow
businesses to integrate tracking, rating, address validation and other important
jobs.

Q3. What problems do UPS’s information systems solve? What would happen if
these systems were not available?

Answer: UPS information system provides solution for different categories of customers.

Individuals Customers
i)Easy Access to Shipping and Tracking
ii)Everything You Need to Ship and Track, Online
iii)Receive Packages Your Way
iv)Access UPS When and Where You Need To
v)Get Your UPS Bill Faster
vi)Returns Made Simple
Business Clients
i)Save Time and Money
ii)Manage Shipping Online
iii)Receive Packages At Your Convenience
iv)Access UPS Where and When You Need To
v)Get Paid Faster
vi)View and Pay Your Invoice
vii) Excess resources like call center and others.

Shipping and Receiving Managers

ii)Leverage UPS Technology to Manage Shipping and Returns
iii)Take Control of Your Receiving Process
v)Access UPS When and Where You Need To
vi)Receive Your Invoice Electronically From UPS