In general, education is 'mind preparation' and is carried out remote from the actual work area,training is the systematic development of the attitude, knowledge, skill pattern required by a person to perform a given task or job adequately and development is 'the growth of theindividual in terms of ability, understanding and awareness'.Within an organization all three are necessary in order to:
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Develop workers to undertake higher-grade tasks;
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Provide the conventional training of new and young workers (e.g. as apprentices, clerks,etc.);
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Raise efficiency and standards of performance;
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Meet legislative requirements (e.g. health and safety);
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Inform people (induction training, pre-retirement courses, etc.);From time to time meet special needs arising from technical, legislative, and knowledge needchanges. Meeting these needs is achieved via the 'training loop'. (Schematic available in PDFversion.)The diagnosis of other than conventional needs is complex and often depends upon the intuitionor personal experience of managers and needs revealed by deficiencies. Sources of inspirationinclude:
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Common sense - it is often obvious that new machines, work systems, task requirementsand changes in job content will require workers to be prepared;
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Shortcomings revealed by statistics of output per head, performance indices, unit costs,etc. and behavioral failures revealed by absentee figures, lateness, sickness etc. records;
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Recommendations of government and industry training organizations;
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Inspiration and innovations of individual managers and supervisors;
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Forecasts and predictions about staffing needs;
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Inspirations prompted by the technical press, training journals, reports of the experienceof others;
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The suggestions made by specialist (e.g. education and training officers, safety engineers,work-study staff and management services personnel).Designing training is far more than devising courses; it can include activities such as:
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Learning from observation of trained workers;
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Receiving coaching from seniors;
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Discovery as the result of working party, project team membership or attendance atmeetings;
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Job swaps within and without the organization;
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Undertaking planned reading, or follow from the use of self–teaching texts and videotapes;
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Learning via involvement in research, report writing and visiting other works or organizations.
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