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VERITAS NetBackup
™
6.0
Troubleshooting Guide
for
UNIX, Windows, and Linux
N15281CSeptember 2005
 
Disclaimer
The information contained in this publication is subject to change without notice. VERITAS SoftwareCorporation makes no warranty of any kind with regard to this manual, including, but not limited to,the implied warranties of merchantability and fitness for a particular purpose. VERITAS SoftwareCorporation shall not be liable for errors contained herein or for incidental or consequential damagesin connection with the furnishing, performance, or use of this manual.
VERITAS Legal Notice
Copyright © 1998 - 2005 VERITAS Software Corporation. All rights reserved. VERITAS, the VERITASLogo, and NetBackup are trademarks or registered trademarks of VERITAS Software Corporation orits affiliates in the U.S. and other countries. Other names may be trademarks of their respectiveowners.Portions of this software are derived from the RSA Data Security, Inc. MD5 Message-DigestAlgorithm. Copyright 1991-92, RSA Data Security, Inc. Created 1991. All rights reserved.VERITAS Software Corporation350 Ellis StreetMountain View, CA 94043USAPhone 650-527-8000Fax 650-527-2908www.veritas.com
Third-Party Copyrights
For a list of third-party copyrights, see the
NetBackup Release Notes
appendix.
ii
NetBackup Troubleshooting Guide
 
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .ix
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . ixFinding NetBackup Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ixAccessing the VERITAS Technical Support Web Site . . . . . . . . . . . . . . . . . . . . . . . . . ixContacting VERITAS Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiAccessibility Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiComment on the Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii
Chapter 1.Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Define the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1What was the Error Indication? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1What Were You Trying to Do When the ProblemOccurred? . . . . . . . . . . . . . . . . . . .2Record All Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Troubleshooting the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3Problem Report Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Gathering Information for NetBackup - Java . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Chapter 2. Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Preliminary Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Troubleshooting Installation and Configuration Problems . . . . . . . . . . . . . . . . . . . . . . . 14To Resolve Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14To Resolve Common Configuration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15General Testand Troubleshooting Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
iii
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