PHYLLIS M.

COLEMAN
Bay City, MI 48706 989-980-8175 pcole5254@yahoo.com EDUCATOR/INSTRUCTOR- RN CASE MANAGER Hands-on, detail oriented medical professional with 20+ years of expe rience and education spanning a full range of nursing care, instruction, and case management within clinical, hospital, and long term care environments. Attained M.S.N with specialty in Education; prepared to excel in the fields of nursing education/instruction and/or medical case management. Adept at providing extensive education to patients, family members, and other medical personnel. Goal- driven approach to case management, documentation, patient counseling, and regulatory compliance. Blends professionalism, capability, and compassion to ensure a nd maintain the highest healthcare standards while skillfully delivering critical patient services and support. PROFESSIONAL SYNOPSIS Mid-Michigan Medical Center- Midland, MI: 8/13-present; Occasional Position Case Manager: Perform utilization review using Interque l criteria; execute and implement discharge plans. Proficient in Cern er Power Chart computer software application Covenant Healthcare- Saginaw, MI: 1995- 01/12 (Retired) Case Manager (2003-2012) Prepare and maintain detailed and accurate documentation for individual case files, assessments, and treatment service plans. Execute utilization review, facilitating and evaluating patient progress through continuum of care. Monitor and maintain complianc e with CMS, JCAHO, and state/federal regulations. Collaborate with interdisciplinary team of social workers, nurses, physicians, and community resources to maximize positive patient outcomes and resources. Act as patient advocate, conducting in -depth research and interviews to deliver recommendations regarding appropriate services, treatments, and referrals. Track and implement industry leading patient care protocols and best practices. Execute ongoing casework initiatives, provide advocacy services, and ensure continuity of care from time of admission until discharge. Recognized for instructing and mentoring peers and staff in the areas of resource utilization, discharge planning and psychosocial aspects of healthcare delivery. Key contributor to development, deployment, and assessment of critical quality improvement initiatives. Conducted in-depth assessment of patient care procedures to measure utilization of resources, assess patient outcomes and drive continuous improvements. Proficient in Midas and Epic computer software applications. Staff Registered Nurse (2001-2003): Provided and implemented total patient care; monitored patient status, administered medication, and notified physicians of clinica l changes. Coordinated services, treatments, and consultations. Advised and counseled patients and families regarding medical procedures and precautions. Performed broad - based treatment according to physician instructions. Delivered patient education and communicated medical care based on individual pathology, resulting in innovative teaching methodologies and increased patient care. Additional career history includes Registered Nurse for On Time Staffing (2007-2011), Licensed Practical Nurse for Covenant Healthcare (2000-2001), Certified Nursing Assistant for St. Marys Medical Center (1995-1996) and Frankenmuth Convalescent Center (1994 -1995).

EDUCATION & CREDENTIALS R.N. to M.S.N. with Specialty in Education, Walden University, Baltimore, Maryland (April 2011) Bachelor of Arts: Management and Organization Development with Human Resources Management and Supervision. Spring Arbor University, Flint, Michigan (2004) R.N., Davenport University, Midland, Michigan. L.P.N., Great Lakes College, Midland, Michigan Affiliations: Michigan Nurses Association, Case Management Society of America