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WANTED: Customer Care Fool in Nashville, TN
If you accidentally rear-ended another driver in a low-speed collision, could you turn theminto your best friend before the police arrived to write the accident report? If you found abox of unlabeled family photographs in your grandmother's attic, could you use theinternet and your incredible powers of organization to turn that box into a fully realizedfamily tree? Are you passionate about Customer Service in a way that your colleagues think is a bit over the top?If you can answer a resounding "Yes!" to those three questions and you have attendedcollege, please consider applying for the new position of Customer Care Fool. Consistentcustomer care is vital to our continued success. We cannot grow without you.
Customer Care in Three Easy Steps:
1) Customer Support: You will delight customers by practicing both Responsive andProactive customer service. Responsive customer service means responding tocustomers' incoming questions in a timely and brand-friendly manner. Proactivecustomer service means actively finding new, unique, and cost-conscious ways to delightour existing and future customers.2) Warehouse: Because customer care happens at every point along the supply chain, you will work with our Operations Leader to ensure customers are cared for in the waywe run our warehouse.3) Buybacks: Under the direction of our Operations Leader, you will also care for futurecustomers by helping plan, organize, and execute our textbook buyback events. This task requires an organized mind, advanced communication skills, and a solid work ethic. Youwill coordinate with vendors, street team members, and dozens of employees to line uplocations, work schedules, and much more.
Key Attributes of our Customer Care Fool:
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Extroverted, energized by interacting with people, even the occasional angry one.
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Organized and meticulous, like ridiculously so.
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Strong, concise communicator to a wide range of audiences.
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Work well as part of a team.
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Proficient with technology, especially the Internet, Office, and Apple computers.
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Creative, independent, and hardworking.
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Some experience in college. A degree is good but not absolutely necessary.This is an
entry-level position
, so we're more interested in finding the right person than the right set of experiences. You will report to our Operations Leader who will coordinateand guide your activities. You will also work closely with our Brand Fool to ensure yourcommunication respects and furthers the brand we're building.
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