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Sample Questionnaire

Sample Questionnaire

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Published by nav2101

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Published by: nav2101 on Aug 17, 2009
Copyright:Attribution Non-commercial

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04/21/2013

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GENERAL INFORMATION
1.
Do you own a Chevrolet car?Yes_______ no________ 2.Which variant do you own?SPARK______ AVEO U-VA_____ OPTRA______ TAVERA____ AVEO____ 3.How long have you been using this car?Less than 1 year____ 1 -2 years____ 2-3____ more than 3 years____ 
SATISFACTION ABOUT THE SHOWROOM
4.
How satisfied are you withthe ease of contacting the person who is entertainingyou?5.How satisfied are you withthe way problems weresolved?
6.
How satisfied are you withinformation clarity aboutthe car?
7.
How much are yousatisfied with the productsand services offered byrajvir motors?
8.
According to you howmuch are you satisfied withafter sales services of thecompany?TotallysatisfiedVerysatisfiedSomewhatsatisfiedVerydissatisfiedTotallydissatisfied
 
9.Were you satisfied with the extra benefits provided by the dealer/sales person?
10.
How much are you satisfied with the finance service provided here?(Where totally satisfied means 5 points, very satisfied 4, somewhat satisfied 3, very dissatisfied 2and totally dissatisfied means 1 point)11.Do you think that the delivery of cars was made in time?YES_____ NO_____ 12.Are you satisfied with staff working here?YES____ NO______ 13.Do you think the staff working here has proper knowledge?YES_____ NO_____ DON’T KNOW______ 14.Before buying a car from here were you offered a test drive?YES_____ NO_____ 15.What was that single most important reason for initially buying the car of this brand or from thisdealer?Advertisements____ Recommended by others_____ Location____ Quality product_____ 
 
16.On a scale of 1 to 5 how would you rate you overall purchase experience?17.Based on your overall experience how likely would you be to purchase another vehicle of this brand/dealer, if you have to replace within a year?
SATISFACTION ABOUT CHEVROLET CARS
18.
According to your preference rate the following for buying a Chevrolet car?
 
54321
Probably would
Probablywould notDefinitely wouldMight be or notDefinitel
 
y would not
PriceOverall body look After sales serviceBrand imageSuperior qualityGood mileageothers

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