“THE MOST HIGHLY PUBLICIZED SOFTWARE FAILURE IN HISTORY"
What is Virtual Case File?As the name stands for, the term Virtual Case File means asystem in which all the information and data’s would be in virtual termi.e. the they would be stored and available from computers; no moremental challenging paper works and ease of exchanging notes andremarks about all related cases. The project Virtual Case File that the FBIwent for was supposed to automate FBI’s paper-based work environmentempower agents and officers to access, view, edit, store, and replicatecase files online anywhere where there is an internet or wireless access.It would allow agents and intelligence analysts to share vitalinvestigative information, and replace the obsolete Automated CaseSupport (ACS) system. This revolution would have improved productivity,increase morale, reduce waste, and most importantly, let agents beagents, not file managers and computer technicians. In short, VirtualCase File was thought to revolutionize the way FBI worked and accessedinformation.
Facing a big problem in dealing with the running Automated CaseSupport system the FBI hauled for a total change in its IT department. TheFBI finally decided the plan and in September 2000, the FBI announced the"Trilogy" program, intended to modernize the bureau's outdatedIT infrastructure. The project was originally scheduled to take three years andcost $380 million and asked. In September 2000, Congress approved$379.8 million over three years for what was then called the FBI Information Technology Upgrade Project. Eventually divided into three parts, theprogram became known as Trilogy.1.Purchasing modern desktopcomputers, printers, fax machine and allother related devices for all FBI offices.2.Developing secure high-performanceWANandLAN networks, and
modernizing the FBI's suite of investigative software applications. The Transportation Network Component would provide secure local areaand wide area networks, allowing agents to share information withtheir supervisors and each other.