T7 B12 DOJ Doc Req 35-13 Packet 4 FDR - Entire Contents - Response Letters - Reports 403

DOCUMENTS RELATING
to
ANY REPORT, INCLUDING BUT NOT LIMITED TO
FD-302S, ELECTRONIC COMMUNICATIONS, AND
INSERTS, RELATING TO ANY COMMUNICATION BY
ANY PASSENGER ONBOARD ANY OF THE FOUR
FLIGHTS HIJACKED ON 9/11/2001 FOLLOWING THE
HIJACKING OF SUCH FLIGHT (INCLUDING VOICE
MAIL MESSAGES AND CALLS TO THE SOMERSET
COUNTY, PA EMERGENCY
(911 OPERATOR SERVICE).
RESPONSIVE
TO
REQUESTS #35-1.
[PACKET #4]
COMMISSION COPY
11 COMMISSION TASK FORCE
DOCUMENT DELETION CODE!
[As of August 11, 2003]
"A" - SOURCE/INFORMANT INFORMATION - Information, the disclosure of which

would tend to reveal the identity of an informant or source where confidentiality is
expressed or implied.
"B" - FBI TECHNIQUES AND/OR METHODS - Information on sensitive FBI

techniques and/or methods which would impede or impair the effectiveness of that
technique and/or method.
"C" - NON-RELEVANT FBI CASE INFORMATION - Information neither relevant nor

responsive to the Commission's requests.
"D" - FBI PENDING CASE INFORMATION - Information which would impede or

jeopardize a pending investigation of the FBI.
"E" - STATUTORY - Information legally prohibited from release by statute.
"F" - PRIVACY/SECURITY - Information, the disclosure of which would be an

unwarranted invasion of the personal privacy or jeopardize the safety of law
enforcement personnel and/or their family members
Material redacted under this code includes (1) social security numbers;
(2) date and place of birth; (3) home address and telephone numbers;
(4) personnel cell phone and pager numbers
"G" - FOREIGN GOVERNMENT INFORMATION - The identity of a foreign

government and/or foreign service to include the names of foreign law enforcement
employees/officials.
265A-NY-280350-AT 9/11 Law
WJS:wjs Enforcement
LCN AT280 Privacy
_The....foliQwing investigation was conducted by SA [

L
This lead, AT280, is a duplicate of lead. AT584. The>
provider of this information, |
I I received a copy ot the conversation via e-mail.
Lead AT584 was information received about the conversation

that took place between Jeremy.-Glick and his wife, via an airphone,
on September 11, 2001 on Flight 93. .....This conversation has been
widely publized, and is of no additional investigative value,
therefore lead AT584 was discontinued. ' ••,.
9/11
Personal
Privacy
REQ. #35-13 000000122

(Rev. 08-28-2000)
FEDERAL BUREAU OF INVESTIGATION
Precedence: IMMEDIATE Date: 09/11/2001
To: Albany
Prom: New York

NYO Command Post
Contact: Squad 1-44, | |--
:::"' 9/11 Law
Approved By: Enforcement
Privacy
Drafted By:
Case ID #: 265A-NY-280350-OUT (Pending)
Title: TWIN BOMB

OO:NY
Synopsis: Lead set for Albany to contact JOANN MAKELY, of

New York.
Enclosures: One photocopy of original FD-71 and fax transcript from

the NY State Police. /
Details: On September 11, 2001, New York suffered terrorist attacks

on The World Trade, Twin Towers, located in downtown Manhattan. The
aforementioned terrorist activity involved several commercial
airlines. An United Flight #93 departing from Newark International
Airport, Newark, New Jersey bound for San Francisco, California was
allegedly hijacked in flight.
A New York State Trooper, LT. James Murphy, reported that JOANN
MAKELY, I L alleges she
received a cell phone call from her step-son, JEREMY/CLICK. CLICK
informed MAKELY that he was a passenger on Flight #9/3/during the
aforementioned hijacking which crashed in Pennsylvania- The cell
phone communication was lost at approximately 9:55atiy.
9/11 First
Re spouder / Family
Privacy
REQ. #35-13 Oof <•/ 000000123

To: Albany From: New York
Re: 265A-NY-280350-OUT, 09/11/2001
LEAD (s): ,,--/'9/H First

Responder/ Family
Set Lead 1: Privacy
ALBANY
AT
Albany is t-o
J JQANN MAKELY, [
and interview her regarding a
telephone conversation she had with her step-son, JEREMY CLICK.
CLICK was a passenger on the United Flight #93 bound for San
Francisco from Newark, New Jersey, which crashed in Pennsylvania.
Please coordinate with the Hudson Valley RA.
KEQ. #35-13 000000124

FD-302 (Rev. 10-6-95)
/9/11
Personal
FEDERAL BUREAU OF INVESTIGATION Privacy
Date of transcription 09/11/2001
ROBERT W. COMBS, male, Caucasian,, date of birth,f

address I
Director of Technical Operations for GTE 'Airfone. 2809 Butterfield Rd.,
Oak Brook, IL, telephone I I was advised of the identity of
the interviewing agent and the purpose of the interview. COMBS then
provided the following information:
Customer service representative PHYLLIS JOHNSON took an
airphone call this morning from TODD BEAMER, aboard United Airlines
Flight 93. The call was then turned over to her supervisor, LISA
JEFFERSON. Both JOHNSON and JEFFERSON took notes of their
conversations, which were turned over to the interviewing agent.
JEFFERSON also typed out .a summary of the events, which was turned over
to the interviewing agent. During one of the BEAMER conversations,
JEFFERSON performed a "print screen" to document BEAMER1S credit card
number.' This printout was also turned over to the interviewing agent.
COMBS and MARK RUGG, .the manager of Network Operations, put
together spreadsheets containing all the cellular calls made from
United Airlines (UA) flights 93 and 175 on today's date. The
information was derived from GTE ACIS, their billing system. They
first compiled all the calls originating from UA 757s. The calls from
the flights in question were then extracted and listed separately on
the spreadsheets.
Each call is listed on a seperate row. The information on
the second and third pages relates to the corresponding call on the
first page.. The times listed under the page one column
"CALL_DIAL_TIME" are believed to be noted in the time zone of the
originating caller, eastern standard time. The telephone numbers
dialed from the airphone are noted under the page one columns
"COUNTRY_DIAL_NUM", "NPA_CITY_CODE", "NNX", and "PHONE LINE." The page
one column "CUSTOMER_ROLE_BIL" denotes the method of payment for the
call. IF that column shows the word "CARD," the corresponding credit
card is listed eight columns to the right, under the heading
"SCP_CARD_ID." The page one column CCS.NAME11CHR(95)11CCS.NA denotes
the callers' name if that person is already in their billing system.
Under the page one column "ANSWER_STATUS", the number 0 indicates no
answer and the number 1 indicates the call was answered. Under the
investigation on 9/11/2001 «« Oakbrook, IL
File* 265A-NY-280350 Date dictated 9/11/2001
by S.S9/!1 Law Enforcement Privacy
This document contains neither recommendations nor conclusions of the FBI. It is the property of 1he FBI and is loaned to your agency;
REQ. #35-13 ^0 , *'JL 000000125
FD-302a(Rev. 10-6-95)
265A-NY-280350
Continuation of FD-302 of ROBERT W . COMBS , On 9/11/2001 , Page
page one column heading "TERMINATION TYPE," the number 0 indicates a

normal termination and the number 1 indicates an abnormal termination.
An abnormal termination could be caused by a loss of signal, a sharp
turn by the airplane, or the airplane moving out of range. Under the
page one column heading "TERMINATION_DIRECTION", the number 0 indicates
the call was terminated in the air and the number 1 indicates the call
was terminated on the ground.
Under the page two column heading "TERMINATION_REASON_CODE_",
the number 0 indicates a normal termination. The number 22 indicates
invalid data, while the number 24 indicates the credit card was denied.
Under the page two column "LANGUAGE_IND", the number 1 indicates the
call was in English. The page two column "DISTRIBUTIONJUNIT" is short
for cabin distribution unit (CDU). Most 757s have two CDUs per
airplane. Usually the CDUs are located in the rear of the airplane.
Each airphone handset is connected to one of the CDUs. The page-two
column heading "TERMINAL_UNIT" represents the particular unit number
assigned to each airphone. The lower the number, the farther the unit
is physically located from the CDU. The page two column heading "CITY"
lists the cellsite location from which the call originated. The page
two column heading "NUM_OF_HANDOFFS" notes the number of times a call
was transferred to a different cellsite.
The page three column heading "SCP_DURATION" denotes the
length of the call in seconds.
COMBS provided a paper copy of each spreadsheet to the
interviewing agent, as well as a copy on a 3.5 inch diskette under
Microsoft Excel 97.
RBQ. $35-13 000000126

9/11
Personal
Privacy
09/11/200.1
LISA JEFFERSON, GTE Airphone Customer Service

Representative, 2809 Butterfield Road, Oak Brook, Illinois,
phone number | \s interviewed teleohonicallv I
J After'being advised of the agent's identity and the

nature of the interview, JEFFERSON provided the following
information:
JEFFERSON received a phone call at approximately 8:45 a.m.

Central time, September 11, 2001 from an individual aboard a
commercial airliner. The caller identified himself as TODD BEAMER of
Cranberry, New Jersey, a passenger aboard United Airlines (UAL)
Flight 93 to San Francisco, departing at 8:00 a.m. Eastern time and
landing 11:14 a.m. Pacific time. BEAMER called to state that the
airplane was about to be highjacked. He stated that three
individuals, two wielding knives, the third with a bomb strapped to
his waist with a red belt, were preparing to take control of the
flight.
JEFFERSON estimated that she spoke to BEAMER for seven

minutes before the two highjackers armed with knives entered the
cockpit, securing the door behind them. The third highjacker with
the bomb remained in the main cabin with the passengers after closing
the privacy curtain between First Class and Economy Class. BEAMER
stated that after a short period, the aircraft maneuvered erratically
and continued to do so. He stated that the aircraft was turning
around. JEFFERSON noted that the call had an unusually low amount of
background noise.
JEFFERSON continued her conversation with BEAMER for

another eight minutes. During this time she could hear screams,
prayers, exclamations, and talk of subduing the highjackers. At no
time did she hear any discernable language -other than English. At
approximately 9:00 a.m. Central time, BEAMER said that the passengers
were about to attack the highjackers.
09/11/2001 Chicago, Illinois (telephonically)

265D-NY-280350 09/11/2001
Law Enforcement Privac
REQ. #35-13 oO, :f6>30 000000127

265D-NY-280350
Lisa Jefferson 09/11/2001 2
Her last exchange with BEAMER, in which he asked JEFFERSON

to call his pregnant wife, Lisa, and his two boys, David and Andrew,
to tell them that he loved them, occurred at 9:00 a.m. Central time.
Next, JEFFERSON heard another passenger give the go-ahead to make
their move. After that point, she heard nothing. She kept the
connection open for another twenty minutes without hearing anything,
at which time she disconnected the call. During the call, tracking
equipment indicated that the call was being serviced by a Pittsburgh
transceiver, indicating that the aircraft was in that service area.
Approximately five minutes later, JEFFERSON received a

call from MARSHALL LNU of Verizon Quality Control for residential
service. MARSHALL indicated that a passenger, JEREMY LNU, aboard UAL
93 was currently phoning his in-laws via an airphone. The in-laws
contacted Verizon while remaining in contact with JEREMY. For some
reason, Verizon contacted GTE Airphone during this call with JEREMY'S
in-laws. JEFFERSON could not hear JEREMY via this chain of calls.
JEFFERSON received information second hand about the conversation
between JEREMY and his in-laws via the Verizon employee. JEFFERSON
estimates that this call came at 9:30 a.m. Central time.
Conversation with Verizon continued until approximately 9:43 a.m. at
which time the connection with the airphone ended.
REQ. #35-13 000000128

9/11 First
Responder/ Family
Privacy
09/11/01
DESNA LYNNS BURNETT, date of birth|

\ A
agents and nature of the interview she provided the following
information:
Starting at approximately 6:30 a.m. (PST) BURNETT received

a series of three to five cellular phone calls from her husband,
THOMAS EDWARD BURNETT, JR. THOMAS BURNETT was talking quietly and
told his wife that the flight he was on had been hijacked. He
advised her he was on United Airlines flight 93 from Newark, New
Jersey to San Francisco, California. THOMAS BURNETT instructed his
wife to call the authorities and advise them that the plane had been
hijacked. The hijackers claimed to have a bomb. He also told his
wife that a passenger had been knifed.
Approximately ten minutes later DEENA BURNETT received

another call from her husband, THOMAS BURNETT. THOMAS BURNETT was
speaking in a quiet voice and asked his wife if she had heard about
any other planes. DEENA BURNETT advised her husband that two planes
had flown into the World Trade Center. THOMAS BURNETT asked if they
were commercial planes. DEENA BURNETT responded that the planes were
unidentified at the time. DEENA BURNETT stated it seemed that her
husband knew other flights had crashed into the World Trade Center,
although this was never specifically brought up. THOMAS BURNETT
mentioned during this conversation that the hijackers were talking
about flying the plane into the ground, location not specified.
Approximately five minutes later she received another cell

phone call from her husband. BURNETT was able to determine that her
husband was using his own cellular telephone because the caller
identification showed his number, (925) 980-3360. Only one of the
calls did not show on the caller identification as she was on the
line with another call. THOMAS BURNETT advised his wife in this call
that the passenger that had been knifed had died. He told her "they"
were in the cockpit. She asked her husband to sit still. THOMAS
09/11/01 San Ramon, CA

265D-NY-280350 09/11/01
9/11 Law Enforcement Privacy
REQ. #35-13 $•$£ 000000129

265D-NY-280350
DEENA LYNNE BURNETT 09/11/01 2
BURNETT asked his wife, who previously worked in the airline

industry, what was the probability of a bomb being on board the
plane. DEENA did not respond and THOMAS BURNETT stated he did not
think they had a bomb because he did not see one; only knives.
THOMAS BURNETT then told his wife "we are turning toward the World
Trade Center, no we are turning away." BURNETT then told his wife "]
have to go" and hung up the phone.
During the last call to his wife BURNETT told her "a group
of us are getting ready to do something" and he may not speak to her
again.
DEENA BURNETT advised that her husband, other than

referring to the hijackers in the plural, never provided any
descriptive data regarding the hijackers. She never noted any
background noise other than what one would normally expect on an
airplane. DEENA BURNETT noted that her husband usually flew first
class. In closing she noted that her husband was a former college
football player and very intelligent. If he concluded he was going
to die he would not sit there, he would take action.
THOMAS EDWARD BURNETT, date of birth May 29, 1963, was the
Chief Operating Officer for Thoratec Corporation, 6035 Stoneridge
Drive, Pleasanton, California 94588, (925) 735-0155.
REQ. #35-13 000000130

FD-302 (Rev. 10-6-95) .. g /. ,
/ Personal
.1 . / Privacy
Dale of transcription 09/11/2001
JOHN WILLIAN SHAW, Date of Birth I 7 ]
I /wa s
contacted telephonically by the interviewing Special Agent. After
being advised of the identity of the interviewing Special Agent and the
nature of the interview, SHAW provided the following information:
SHAW was a telecommunications ..officer" at the Department of
Public Safety, 40 North Pennsylvania Avenue. Greensburg, Pennsylvania,
15601, telephone number I I He received an emergency
telephone call on the cell phone line at approximately 9:57 a.m. on
09/11/2001. The caller identified himself as ED WHART (phonetic), a
passenger on United Airlines flight number 93 bound from Newark, New
Jersey to San Francisco, California. The airplane was a 757. SHAW
believed WHART stated that the plane was loaded with numerous
passengers.
WHART, who was locked in the bathroom, stated that the

passengers needed help immediately. He repeated several times that the
plane was being hijacked.
The duration of the telephone call was less than five minutes
before the line disconnected. SHAW believed the authenticity of the
telephone call because of WHART's tone of voice. WHART identified his
cell phone number as (732) 241-6909.
investigation on 09/11/2001 at Charleroi, Pennsylvania (telephonically)

File* 2 6 5 A - N Y - 2 8 0 3 5 0 - 3 0 2 Date dictated 09/11/2001
by 19/11 Law Enforcement Privacy I
contains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned tp.vour azcncy <al
9/11 First
Responder/Family
Privacy
\1
The following pertains to lead control, number SF157.
JACK G R A N D C O L A S j \ California,
with telephone numberp /was advised of the. identity of
the interviewing Agents and the purpose of the intervieV.
GRANDCOLAS ' date of birth is j |
On September 11, 2001, LAUREN GRANDCOLAS (LAUREN), the

wife of JACK GRANDCOLAS (JACK), was originally scheduled to fly on a
United Airlines flight leaving Newark, New Jersey at 9:20 a.m.
Eastern Standard Time to San Francisco, California. JACK indicated
that his wife called him at his residence on two occasions during the
morning of September 11, 2001, and left messages on the answering
machine, which were stored digitally. JACK did not take the calls
personally because he was asleep at his residence. JACK said that he
would play the messages for the Agents; however, the messages were so
personal in their substance that he was extremely concerned about his
own and his in-laws' privacy and did not want the recordings to be
made public. JACK played the two conversations.
The first message was left at approximately 4:30 a.m.,

Pacific Standard Time prior to boarding United Airline (UA) Flight
93. LAUREN'S message was that she arrived at the airport earlier
than expected and was able to get on UA Flight 93, enabling her to
return to San Francisco early.
The second message was left on the answering machine at

approximately 6:00 a.m., Pacific Standard Time. JACK indicated that
LAUREN owned a cellular telephone but he was not sure which cellular
telephone she was using. LAUREN'S message indicated that there were
problems on the flight (Flight 93) but she reassured him that
everything was alright. Her voice was very calm and there were no
audible background noises. LAUREN told JACK numerous times in the
message that she loved him. LAUREN also told JACK to advise her
family that she loved them. LAUREN then told JACK goodbye and the
09/11/2001 San Rafael, CA

265D-NY-280350-SF 09/12/2001
Special Agent 9/11 Law Enforcement Privacy
Special Agent
#35-13 -30^ * 000000132

265D-NY-280350
JACK GRANDCOLAS 09/11/2001 2
call ended.
In LAUREN'S second message, there was no mention of a

hijacking, any descriptive information about the hijackers or weapons
used.
JACK said that he wanted to help the investigation but at

this time he did not want the FBI to record the.digital messages
because he wanted to talk to LAUREN'S relatives concerning privacy
issues. JACK mentioned that he would record the messages to preserve
them if and when he decided to turn them over to the authorities.
REQ. #35-13 000000133

(Rev. 10-01.1999)
Precedence: PRIORITY Date: 09/12/2001

To: Director Attn: ITOS - SIOC
From: Chicago
Command
Contact: f
Approved By:
Drafted By: J
Case ID #: 265D-NY-280350-CG (Pending) /9/11 Law
. Enforcement
Title: TWIN TOWER BOMBINGS • ' Privacy
00: NY
Synopsis: Summary EC with significant time line activity Reported in

captioned matter. j
Enclosure (s) : Copies of Rapid Start Time Line entri.es for; the period
of September 11, 2001 through 10:50 a.m. on September 12, $001.
Details: i
SEPTEMBER 11. 2001
8:45 AM At approximately 8:45 a.m., SA [_ Jreceived a\e call

from Robert Combs, employed by GTE Airfone, 2809JButterfield
Road, Oakbrook, 11. Combs advised he was relaying! information
from GTE Airfone employee Lisa Jefferson. Jeffejrson was
currently talking to a passenger on United Airlines; (UA) Flight
93 which had left Newark, NJ at 8:00 a.m. and wa£ traveling
to San Francisco, CA. Passenger identified himself as Todd
Beamer from Cranberry, NJ who advised his flight!was just
hijacked by three Arab individuals, two of whom hajd knives and
one had a bomb strapped on his person. At this time CJombs advised
the call had been received at GTE Airfones, Oakbropk, IL office
via a cell relay near Pittsburgh, PA. At approximately 9:15
a.m. Combs advised he was putting Jefferson on the phone and
that a patch of Beamer's phone call to SA I I was ready.
Instead of patching Beamer's call, a party line call ensued
in which Captain John Noon of The New York State Police was
currently on the phone with whom he believed was the
mother-in-law of UA Flight 93 passenger Jeremy Click. The
mother-in-law was relaying information her husband was
currently obtaining from Click. Glick according to Noonan
REQ. #35-13
CG 000000137
To: Director From: Chicago Personal
Re: 265D-NY-280350-CG, 09/12/2001 , Privacy
described one of the three hijackers as, having a red box which
was described as a bomb, and the others had knives. Noonan was
also told by Click's mother-in-law, that the passengers had
decided to rush the hijackers. Jefferson/asked Beamer the
location and number of passengers. Beamer.advised there were
10 passengers in the front of, the plane', 27 /pa^sengeH \in the
back and five flight attendants. Beamer al.so/be/i/iev/ed tfo^ plane
had changed course and advised one or/all of tzbie hijackers had
entered the cockpit, locked the doqr and ..pulled jthe iduirtain.
Captain Noonan advised-some screairis we're/he;a/rd f/rom Iciick1 s
phone and then things were quiet, and no riois%' was/hea£d e;xcept
what appeared to be background np'ise/ N0 fu-r/ther/contjabt^ with
Click or Beamer was reported; afid at 9/i36/a/.m. b'oth !C4p;tain
Noonan and Jefferson stated they lost/the/phone/callls.i \l area air
activity t o F B I Chicago Command ,?ost. // / i l l

9:30 AM I Itakina flight from Atlanta £o Chiciago. £ white feipale
sitting in 22E lives in Atlanta/; vi.siting/Chicagib founo^ aj diary
in garbage can in Atlanta Airport. Las/t/entry in diary Stated
'Allah Will Be Served'/ Female put di/airy on Air Tran! Counter
in the Atlanta Airport. I / [took./Flight 26, 7:30ip.;m.;
non-stop arrived Midway 8:30 p.m. . L.ead set for Atlanta!
follow-up interviews. / / / i |i
10:00 AM I i provided a Gets Line Acc'ount # for us to 0se;: \
10:20 AM United Airlines reported passenger £eter Hanson (Flight |17$)

called I , / I I Bridgeport, CT wlUle: the
plane was still on th0 ground. Haason called using a cell phbneL
Hanson told| |he had just s0en a stewardess shot. I i I
called United Airlines Call Cent.er, Dickinsoii, ND after he saw
on TV what had happened in New Y0rk City. The customer Servic^
Rep isp~ / / i X
at homeT 1 I and Hanson Faiuilies interviewed. i
10:44 AM I I was on a Yahoo chat from Sunday 9/9/2001, called Jewish
Chat Room. She has noticed ^n increase of/threats. Sunday
night - a Muslim screen name/typed - in the/next 48 hours, jyou
Jews will b e brought t o your/knees. | (computer i s a t I I
I I Lead Pending.
10:45 AM SS | |advised 2 flights crashed into (WTC) (UAL FL
175 Boston to LA) (IJA FL..93 Newark to SF )
10:59 AM United Airlines Flights #175 and.#93 manifests obtained by FBI
Chicago CP - 5 Muslim names on UA'"-FL....£3 manifest, 6 Muslim
names on UA FL 175 manifest. -......._
""9/11 Law
2 Enforcement
Privacy
REQ. #35-13 000000138

To: Director From: Chicago
Re: 265D-NY-280350-CG, 09/12/2001 .
... ' ..--•'' //l\l
..•-•"' .-•' /.'; Privacy
11:01 AM SSA[... hChicaco-NRA advised that Unit^d/Aiz/lijries has

...,30 inbound International..-Flights with no pla'ce/tci iarfdl SIOC
notified
11:10 AM [ JfF) advised Chicago Police'' Dep/rtjiienfc (®pi)) that
several Arabs were at U-S..tore-I, 4995/Elst^n, /Chicagiib, \h
9/11 Law a converted school bus arid a truck and wer£ either idading or_
Enforcement unloading boxes approximately 10 inches #/5 inches. |ii ~|
unsure if they were unloading or loading/'bo>ces i/n bu$ and/or
Privacy truck. L_Z___I interviewed, security ..#ide.6 tapes be!ing
duplicated a n d reviewed. / // / j H i
11:15 AM FBI Chicago personnel dispatched to gij-ty oi Chicago Emergency
Operations Center, FEMA Regional Op£fatip.hs Center, (jhitfed
Airlines (UA) Command Post:; And UA/£eseryations Centric. I
11:20 AM\I Chicago ERT Teams 1 and 2 requested7 to be/deployed

'••-Pennsylvania. / // / / ii
11:25 AM SA ] related info 1 a UAL
reservationist advised he received a phone call frortilan i
unidentified female who said/.she received a cell phon^ \l from h
husband said they were takeover by Terrorists. A l l \t Attenda
make it. / .,// / \e converte
11:26 AM
an Islamic name, unknown. J

. Per
ST
?er\d j other niece,
J attended a week long meeting last weeic in NYC -I iof
brothers _ tfouaht in Afghan War and is an Extremist,
unemployed,. Cit;l?en, From VA. She is afraid I I lis
involved in WTC. /Interviews conducted, Leads set for Wise,
and NY Offices. / / i
11:41 AM Caller received Long Distance cell phone bill yesterdayL It
had over 250 caîs to Saudi Arabia. He got the cell 3 wbeks
ago. Has not used Long Distance, main number called was
L t Cell phone co. is Star Network and !
Communications, 1 World Trade Center, Suite 2455, Long B<bach,
CA 90831. For info, nobody at cell company picking up (Answering)
business phone today. Zielinski's cell phone number is I I
I ' Follow up with cell phone company pending.
REQ. #35-13 000000139

Re: 265D-NY-280350-CG, 09/12/2001
11:45 AM Various Federal, State, and local agencies provide

representation at FBI Chicago Command Post (CP) . These agencies
include US Marshals, US Secret Service, ATF, INS, Customs, US
Postal Inspectors, Department of Defense, CIA, State of Illinois
Governor's Office, and Chicago Police Department.
11:50 AM United Airlines provided flight information regarding their
flights attacked/hijacked today.
United believes Flight UA 175 has crashed in New York City.
Earlier Today, United Confirmed:
UA 93, Boeing 757 Aircraft, Departed From Newark, NJ, 8:01 local
time bound for San Francisco, With 38 passengers on board, 2
pilots, 5 flight attendants, aircraft crashed near Johnstown,
PA.
UA 175, Boeing 767 Aircraft, departed from Boston at 7:58 local
time, bound for Los Angeles, with 56 Passengers Onboard, 2 Pilots,
9/11 Law 7 Flight Attendants. United confirmed loss of this aircraft.
Enforcement United Dispatching Team to Johnstown, Pa, ASAP, to assist
Privacy -... w/investigation and provide assistance to family members and
... the authorities and mobilized resources to assist FBI ET AL.
... United contact number 1-800-932-8555. Website: www.united.com.
11:50 AM SSft-l I provided UA flight attendant employee sheet,
Sandra Bradshaw, who was on UA Flight 93 today. She called
her husband from the plane during Flight Under Siege. Husband,
Phil Bradshaw, .1 ~l has information to provide about
hijackers. Interview completed.
11:50 AM I I ..was .on a Continental Airlines Flight yesterday (9/10),
The Flight (ft unknown) left O'Hare at 1:00 p.m. direct from
Newark, I I was in seat 8D. An Arabic male (30-40 years
old) was sitting next to him. Green saw a wallet with Canadian
currency in the Arabic male' s hand. The Arabic male was carrying
an orange backpack... This Arab male was sweating heavily and •
was very upset when this,.flight was delayed and said ee must
, 'make a connecting flight, for Dulles. The Arab male was
, approximately 5'9, very heavy,., and 30-40 years old. Lead set
to interview passenger - identified as | ~|
12;,04 PM Officer|~ [...C.PD, located at 760i'S". Lawndale. Corned Building.
She has with her a' witness, I I over the road truck
driver who overheard two individuals with:-t:u.rbans/ last night,
having a conversation regarding... driving a:::t'ruck downtown and
then leaving. I I Is. with Officerd!^ awaiting interview.
Conversation took place believed., to be "1-2^4•••..£::^-9.th S.t.
Interview with I IGomp.1 p.t-pH . ..'.;;;;;-•• ••:::::;<:;i;;!:. /
9/11 First 9/11
Responder/Family 4 Personal
Privacy Privacy
REQ. #35-13 000000140

Re: 265D-NY-280350-CG, 09/12/2001
12:38 PM I I said that he and his boss,..I | wer

/at the Hilton Towers, Chicago, IL, last Tuesday, 9/4/2001.
/ This Hilton is located off of Michigan Ave. T ~l said
that while in the lobby a man wh.o looked..,Ifanian tapped his
boss on the shoulder and said, -to him something bad is going
to happen then left. The Hotel Desk Clerk then told both
| | that they had his hotel reservation inf
/on rile. The Iranian 3! so hadL.a backpack with him at this time.
Follow-up Pending,.- ... •
I/: 04 ,PM ,| | was returning from Kentucky, 7/14/2001, Via
/ Greyhound. ".Two Arabic passengers on bus were reviewing flight
manuals ...Passengers claimed to be on their way to Flight School.
\d not believe they were old enough or professional
enpugh to be attending any type of training. Follow-up interview
completed.
1:34 PM Complainant called to report that CG Police Officer) I
I I 20th District - CPD, I )/ received
a call .from Portuguese speaking male of Jewish desc.ent named
I | (LNU) earlier during evening of 9/7/01. 0ue to his
_
limited command of English. I I was referred// to an
interprete'r
' ' named j _ [ from Lanrmaag Lii>;e Company,
9/11 :-"" l-fD'0-yt4-'b^TTC ' SJie reported
Personal i-h:fl:fr::f~ \d that he works with an Iraqi gentleman
Pnviicv only ref e r fed'"as -\I who told him that he was in// possession
of many forms o-f.;..B.pmbs and Explosives and that when he retires
fr.p.m the'lr employment" at | 1 he
plaiis- to place 'destruction devices in different public
departments before de departs U.S.A. Complainant.//advised that
,\ he talked withj I The. Interpreter, whofinforms that
'X. if necessary ~ her agency has capacity to check phone information
. \r trace - to verify telephone number f or H 1 (LNU) who
\e contact "=N ~l (SAl L S;b CT-2) .
\p pending. \
2:0.2 PM SA| Xladvised that United AirJ-ines ident^f^d an employee
\) from. Boston, who checked in...Hamed Xlg;hamdi, Hamza
, , Alghamdi, Maxwan Alshghhi And^Mohald 'Ais.hehifi/ onto Fl 175
\ (Boston to LA),. '"•-.... . L.I
\e name isj ~\d Airlines' Employee ^/ I
\e is based in Boston. Request that Boston interview! J
4:11 PM \CP6, has received bomb threat to Sear's, Tower.!/ Caller has made
several prior calls. Male, Middl.e Eastern A.b/cent. Call came
from \ at 16:04. CPD'requesting/FBI Agent attempt
to ID subscriber info for this number. Subscriber to that number
is \ in Itasca, IL. Phone repotted lost/stolen and
9/11 Law
5 Enforcement
Privacy
REQ. $35-13 000000141

To: Director From: Chicago ,/i9/11
/ IPersonal
Re: 265D-NY-280350-CG, 09/12/2001
I Privacv
service terminated except for 911 calls, Court ordier applied

for cell site locations.
Threat against Sears Tower - Additional informations provided

by CPD 911 Center - Callers name is! / /1 I (phonetic) ,
says he is part of Group Osa Bin Laden. Qa,ller says 147 Flight
#205 at 7:00 p.m. is the next to go dowry. |i \0 PM Gra
told 2 female employees he had/received call from hji$ wife's

family in Jordan 9/10, telling him of/today's events* 1 Follow
up interviews of employees pending/ / II1 \0 PM
Club) claiming responsibility fp'r .'attacks. Website rphecked,

not pertinent. / / / jj \5 PM JSA-L
spoke with Flight Attendantf

J for/Continental/Airlines, re a\
who had been in her graduating class from Continental iFlight
Attendant School. r _ _ Tsf.£i-pH that in 1999, she andj| |
9/11 Law were working together on flight when he made severali ;
Enforcement anti-American statements which made her uncomfortable. P
Privacy .c J — _i _f -_ •' r+ _ j_ .£ i_ _ T / _ _ __ _ j_ * _ .^ .1- ^ _ _ _i_ i_ _ _/? n * t_ j_ _?T
J
was fired ff6m Continental/sometime after the flight in 11999,
and was subsequently hired by UAL as a Flight Attendant^.
r
Believes| tis still a Flight Attendant with UAL.
Jwas fired from Continental after an argument he had
with another Flight Attendant, j I b u
his address is unknown. J"
_fbeiieves\ I maybe :from
Jordan. Interview with pending.
11:03, PM Caller noted that Vin-American Israeli Shipping Co. moved out
of the WTC on 9/1/01. She believes the timing of the move lends
suspicion that the company may have had prior knowledge of
terrorist incidents. Caller is familiar with company from
.personal business dealings. Lead set for NY Office.
11:15 PM SAJ_ Jreceived the following info from Security at O'Hare:
a Station Manager at United Airlines in Miami contacted UAL
Headquarters in Chicago regarding info received from a UAL
Customer Service Rep in Miami. The Service Rep (Name Unknown
at this Time) recalled a passenger who inquired about a One
Way Ticket originating out of Miami to Boston to Las Vegas.
The passenger, Al Sheha, specifically was interested in a Flight
on a 767 which flew that route. It is not clear at this time
when the ticket was purchased, but it was a United Airlines
ticket purchased through an American Airlines (AA) Outlet.
The ticket has an AA locator Number, FMSBUS. Sheha also
REQ. #35-13 000,00014?

Re: 265D-NY-280350-CG, 09/12/2001
purchased a United Airlines ticket for a flight originating

out of Miami to Chicago to Jordan for 9-1Q-2.0Q1, SA | |
--I m from the. Dallas::FB:I::-Q:f:f JG:e:::| I is currently
==-tracKI:inig::::d6wn""the AA Locator Number with AA Headquarters in
9/11 Law Dallas, additional info -received from I f Locator
Enforcement Numbers are dropped from the system after 3 days and
Privacy •-.automatically flushed to a subcontractor who puts the info on
microfiche. The microfiche is then returned to AA 7 Days later
for storage. I I is attempting to obtain the info now.
The Locator #1A questioned has been dropped from the system
but AA is not sure when that occurred.
11:25 PM SAt relayed info that...£ J a UAL
reservationist advised he received a phone call from an
unidentified female whg said she received a cell phone
call from her husband who was on Flight 93. The
husband said t;.hey were taken over by Terrorists. A
Flight Attendant was stabbed and they weren't going to
make .it.
SEPTEMBER 12. 2001
12:20 AM U/A Received Call at 12 : 20 AM. via Media Crisis Line. An American
Airline employee.I
9/11 JTulsa Airport for American Airlines.
H;f—"-"^=4:::sa-id....the 767 aircraft involved in crash spent past 3
Personal
Privacv
nights in San Francis:c6:;::::1 lsaid...t.hat another A/A employee
observed a suspicious person looking around aircraft. I 1
thought that Federal Law Enforcement in Oklahoma and San
Francisco have been notified.
1:05 AM P/S1 1 arrested a male of Middle Eastern descent for Drug
BUI earlier this A.M. Subject was wandering around on the'road
and' iiad left his rental car parked in the middle of the road
facing,.the wrong direction. The car was due back 2 weeks ago
and was rented in Louisville, Ky. Subject said he was staying
w/friends but could not give any names. Nothing he said added
up. The subject's name is I L He
will be in DuPage Lock-up for a few hours then may post bail
$300.00. ,..
5:00 AM ] stuck in Chicago was on Dallas to NY

Flight. Speaks Arabic and .some Ordo. Former address r~^
L J. Is a commercial pilot and was
training in Dallas and then going to New York to get CFI and
awaiting a job with Saudi Airlines. I I willing to become
137. Will call back with a contact number and address when he
gets to N.Y.
REQ. #35-13 000000143

Re: 265D-NY-280350-CG, 09/12/2001
6 : 0 0 AM Fax Report: R . O . met withf J

C J on
09/11/2001, at 2131\ J told me in summary: That she
was in the 7-Eleven at listed address at 0900 Mrs on 09/11/2001,
and overheard two male Arabs talking about the incident in NY.
Both are employees of the store and were unaware of! I
presence in the store. One male said to the other, in English,
"Don't tell anyone that your brother on that' plane. The worse
is yet to come." The two men noticed..;;| I in the store
and started to talk to one another inâ;: 'foreign tongue... I I
had not heard of the attack at;^t:hat time and feels that the
men felt they were talking.i::teo' one another.-rn confidence.
8:45 Am ..{. J saw a whitet!,ea'r shown on. the news this morning which
was supposedly us^cd by the ...terrorists to drive to the Boston
Airport. ,1 I remembered that on 9/10/2001, at 5:40-5:50
AM, he.w£s.''C'rossing the Canadian Border into the U.S. at Buffalo,
NY..whe.n""he noticed a car that looked like the one on TV crossing
ip-t'O the...U. S. at the same time] I was crossing. The vehicle
•-"was occupied by four-Arab males.
1>:"00 PM SA[ J spoke, wit-hT

J who reported a conversation she had with her
;-heighbqr t..q...t,h.e....Jo.liet PD.. On 3/19/01, ~\s called
9/11 into her neighbor's house, as he wanted. o
The neighbor, T
Personal .,.,_ _ I whn is of Middle
Privacy LEaste:rn::::<ie.scent, toldl J not to travel on 9/9/01. He
J_ _ 1 _1 l_ _ __ """•••--.._t_"'""J^--_ J. _ T T _ __
nOt-tQ tell anyone else or his 1 i ft* w n n l H HP. in
12:40 PM SA[ relayed the. Reservationist [j I receiv

eived
phone call .from an individual., identifying herself l I
(Ph) , telephone 1 i inquiring about Alona Adraham
(Ph) on Fit 175. Adraham is 6th passenger on Manifest. Caller
wanted to know if Adraham was on the flight. ' I I makes the
inquiry like she wanted to make sure Adraham was on the flight.
The Reservationist asked what nationality Adraham was. The
9/11 Law caller said Israeli. Reservationist asked what language the
Enforcement passenger spoke. The caller said Hebrew and English. The
Privacy Reservationist asked if the caller was family or friend and
the caller advised "All I want to do is find out if she was
on the flight-you can put me down as a friend." The caller
could not spell the name of the passenger exactly."
REQ. #35-13 000000144

First
.'> : / / Re sponder/ Family
265A-WF-222811 "
265D-HQ-1 348101
265A-NY-280350-IN
I I X./X / 7
On September 12,2001, at approximately 12:53 am, WFO received information from the San
Francisco Field Office regarding telephone numbers called from United Airlines Flights 93 and 175.
One DC metropolitan area telephone number, I [was identified.
Subscriber information from Verizon Incorporated, Corporate Security, indicated that

telephone numberl lis subscribed to by BENN WAINIO 6f| 1
Catonsville, Maryland; A search of Automated Case Support for BENN WAINIO, address^ J
| L Catonsville. and telephone number 1 twas negative.
On September 12, 2001, WFO agents contacted BENN WAINIO and his wife, ESTHER
HEYMANN, at the aforementioned address. HEYMANN advised that she received a call from her
step-daughter, HONOR ELIZABETH WAINIO, from aboard United Airlines Flight 93 at
approximately 10:00 am on September 11,2001. Immediately after the telephone call with her step-
daughter, HEYMANN called 911. Shortly thereafter, she was interviewed by SAI ~l
I I and SAI I from the Baltimore Field Office!
Details of the interview with ESTHER HEYMANN, on September 12, 2001, have been
documented on an FD-302 .
9/11 Law
Enforcement
Privacy
REQ. #35-13 ^ 3^*9 000000145

FD-302(Rev. 10-6-95)
-1 -
ESTHER H E Y M A N N , I | Catonsville, Maryland,

telephone number | [ was contacted regarding an Airfone
telephone call received from United Airlines Flight 93, on September
11, 2001, to her residence telephone number I L Also present
during the interview was HEYMANN'S husband, BENN WAINIO. After being
advised of the identities of the interviewing agents and the nature of
the interview, HEYMANN voluntarily provided the following information:
HEYMANN received a telephone call at approximately 10:00am on
September 11, 2001, from her step-daughter, HONOR ELIZABETH WAINIO,
date of birth 10/8/73. HONOR WAINIO was aboard United Airlines Flight
93, and told HEYMANN that the flight had been hijacked. After several
minutes of personal conversation regarding her fate, HONOR WAINIO told
HAYMANN, "they're going into the cockpit." Immediately thereafter, the
telephone call terminated. HONOR WAINIO did not provide any other
pertinent information regarding the hijackers.
HEYMANN also provided HONOR WAINIO's address 679 Mount
Boulevard, Watchung, New Jersey, 07060, home telephone number 908-757-
1314, and cellular telephone 443-416-4897.
BJG25502.302
investigation on 9/12/01 at Catonsville, Maryland

265A-WF-222811
File* 265D-NY-28035Q. 265D-HQ-1348101 Date dictated NA
SA ' '
,-.,. 9/11 Law Enforcement Privacy
by SA |
Thij drctwgfintxaotains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is 'oancj'\A yPW/WpJjy/i r-
(Rev. 08-28-2000)

To: Charlotte
_ Law
From: Newark ...--"""!!-'--"'" ./Enforcement
RBRA _ ,-.---"""",.-•-•""" / / Privacy
Contact: SA | \
Approved By:
Drafted By:
Case ID #: 265D-NY-280350-NK. / /
Title: TWIN TOWERS BOMBING / /
Synopsis: Interview lead at Greensboro, North Carolina.

Details: On September 12, 2001 at 11:40 pm, PHIL BRADSHAW called
Newark Command Post (CP) and advised he had received la call from his
wife that three hijackers with knives were aboard United Airlines
(UA) Flight 93. Two in first class and one i.ri back galley. BRADSHAW
reportedly also called THERESA LOWING of UA.
Newark assigned SA| fto attempt recontact of

MR. BRADSHAW in an effort to learn more details of what information
his wife may have provided during this phone call./ A call placed to
the BRADSHAW's residence at | | met wi^h talking to a UA
representative. \ UA representative stated that MR.
BRADSHAW was in- no snape to £>e interviewed at this time and had
already gone/to bed. T~ I was evasive and asked for a call back
number to.., verify if'was the FBI. ETTLSSTEN never called Newark with
the prqvlded .numbers given to her by SA I ~T,
_. BELL SOUTH TELECOMMUNICATIONS in Atlanta'/, GA advised...| 1

\s back to SANDRA BRADSHAW at | "]
9/11 9/11 First

Personal Responder/Family
Privacy Privacy
»35-13 000000147
To: Charlotte From: Newark
Re: 265D-NY-280350-NK, 09/12/2001
LEAD(s):
Set Lead 1:
CHARLOTTE
AT GREENSBORO. NC
Conduct appropriate interview of PHIL BRADSHAW concerning

events outlined in this EC. Charlotte request to respond to NK lead
195.
REQ. #35-13 000000148

(Rev. 08-28-2000)
FEDERAL. BUREAU OF INVESTICATION

To: Director's Office Attn: SIOC
Chicago Squad D-l
Newark
New York
From: Charlotte
Greensboro RA
tact : SA 1 1
9/11 Law
Approved By: Enforcement
Privacy
Drafted By:
Case ID #: 265D-NY-280350-CE (Pending)

Title: TWIN BOMB;
ET AL;
Synopsis: Lead covered at f J concerning
United Flight 93.
Enclosure(s): Enclosed for each receiving office is /an FD-302

reflecting interview of Philip G. Bradshaw. /
Details; On 09/12/2001, Philip G. Bradshaw, I I

I I. was interviewed concerning his telephone
conversation on 09/11/2001, w,ith his now deceased wife, Sandra
Bradshaw, while she was aboard United Flight 93. The enclosed FD-302
provides details concerning this' conversation. /
Sandra Bradshaw, who resided with her hu$band .at

| \s described as a white
remaie wicn a aace or Dirtn or ub/u/iyfaj, Social /Security Account
Number 240-19-5246. X\
9/11 First
Responder/Faniily
Privacy
REQ. #35-13 £ 7 000000149

To: Director's Office From: Charlotte
Re: 265D-NY-280350-CE, 09/12/2001
LEAD(s) :
Set Lead 1: (Adm)
DIRECTOR'S OFFICE
AT WASHINGTON. DC
Read and clear.

Set Lead 2: (Adm)
CHICAGO
AT CHICAGO. IL
Read and clear.
Set Lead 3: (Adm)
NEWARK
AT NEWARK. NJ
Read and clear.
Set Lead 4: (Adm)
NEW YORK
AT NEW YORK. NY
Read and clear.
REQ. #35-13 000000150

FD-302 (Rev. 10-6-95)
9/11 First
Re spouder/ Family
-I
Privacy
Lead Control Number CE40
PHILIP G. BRADSHAW, described as a white male, date of birth
_j home telephone numberL

was interviewed by SSRA..£ J and SA.|_
I ] at his residence... After being advised...af the identities of
TnS Interviewing agents./ and the nature of., the interview, BRADSHAW
provided the following information concerning his telephone
conversation wit.h his now deceased wife while aboard United Flight 93.
BRADSHAW ady.ised that on September 11, 2001, his wife, SANDRA
BRADSHAW, was ab.oard United Flight 93 as a stewardess. Between the
time of 9:30a.m. to 10:00 a.m., BRADSHAW received a telephone call
.from her at their residence in Greensboro, North Carolina. SANDRA
.BRADSHAW asked her husband if he was aware of what was going on.
BRADSHAW responded he was watching television and was aware. SANDRA
BRADSHAW then advised her airplane had also been hijacked.
9/11 Law
Enforcement SANDRA BRADSHAW informed her husband that three hijackers
Privacy were on the airplane. All were sitting at the front of the plane and
.possessed knives. SANDRA was able to observe one of the hijackers who
was sitting at the back of first class. She observed this individual
from behind and described him as being a little guy with light dark
skin, who looked Islamic. SANDRA also informed her husband the
hijackers had placed red bands on their heads and were at the front of
the airplane. BRADSHAW stated he took his wife's description of red
bands to mean red bandannas.
SANDRA and 27 passengers were at the back of the airplane
while she was calling her husband. During her call, SANDRA assumed the
airplane crew was still in the cockpit and in control, however, the
three hijackers were also at the front of the plane. SANDRA'S view was
obstructed by the first class curtain, which prevented her from clearly
seeing''all the hijackers. SANDRA informed her husband the passengers
at the back of the plane were discussing how to over power the three
hijackers. The suggestion was made to take scalding water from the
investigation on 09/12/01 at Greensboro, NC
Fiie# 265D-NY-280350-CE Date dictated 09/12/01

SAC"
by SSRAl
nt contains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned to your agency;
FD-302a (Rev. 10-6-95)
265D-CE-280350-CE
Continuation of FD-302 of P h i l J D G. Bradshaw , On 09/12/01 , Page
lavatories, pitch it on the hijackers and jump them. SANDRA then

informed her husband that everyone was running to first class and she
had to go. At this point SANDRA hung up and BRADSHAW never heard from
his wife again.
BRADSHAW believes SANDRA was calling him from a GTE telephone

which was mounted on the back of an airplane seat. The connection was
not good, and thus BRADSHAW could not hear any background conversations
or noise. Mostly, BRADSHAW heard air noise. BRADSHAW estimated the
call from SANDRA lasted five to ten minutes in length, and included
discussions between them about their family. During the conversation,
SANDRA also mentioned the plane had turned back and they were currently
located over a big river.
Following his conversation with his wife, BRADSHAW

immediately called United Airlines in Newark, New Jersey, and informed
them of his conversation with his wife. Later, BRADSHAW also spoke to
FBI Chicago Special Agent | {.(phonetic).
BRADSHAW expressed a willingness to meet with the FBI again
if the need arose. ..
9/11 Law
Enforcement
Privacy
REQ. #35-13 000000152

(Rev. 08-28-2000)
Precedence : ROUT INE Date: 09/12/2001
To: Counterterrorism Attn: .,:;:f9/ll Law

UBL/RFU
Chicago -j. Enforcement
Attn: SA I
New York J / Privacy
From: San Francisco

Squad 17B/Oakland RA
Contact : SA ~
Approved By:
Drafted By:
Case ID #: 265D-NY-280350-SF (Pending)
Title: TWIN TOWERS BOMBING

PENTBOM
MULTI-STATE BOMBING
Major Case 182 •
00: NY
Synopsis: Results of United Airline employees interview at San

Francisco.
Enclosures: For New York, original and one copy each of Richard
Be line and. | '
]FD-302s, both dated 9/11/2001, and two FD-
340s Containing interview notes and written statements
..Details: Reference Lead Control SF 162.
Investigation at San Francisco revealed that Belme and

9/11
L J both spoke with an unidentified female flight attendant of
United Airlines(UAL) Flight 93. The female flight attendant stated
Personal
that Flight 93 had been hijacked. Details are set forth in the
Privacy enclosed-. .FD-302s.
Belme had spoken with Robert Combs of Airphone, Oakbrook,

Illinois, telephone number T" ~l. Combs had informed Belme
that a passenger from UAL flight 93 had called Airphone and relayed
information of the hijacked plane. FBI San Francisco Emergency
Operations Center received a faxed FD-302 of Robert Combs dated
REQ. #35-13 000000153

To: Chicago From: San Francisco
Re: 265D-NY-280350-SF, 09/12/2001
9/11/01 from FBI Chicago, SA | [ This FD-302 was attached

to reference serial control number WF98. \1 Law
Enforcement
Privacy
REQ. #35-13 000000154

To: Chicago From: San Francisco
Re: 265D-NY-280350-SF, 09/12/2001
LEAD (s):
Set Lead 1:
CHICAGO
AT CHICAGO, ILLINOIS
Forward Robert Combs FD-302 dated 9/11/01 to New York.
Set Lead 2:
NEW YORK
AT NEW YORK. NY
Read and Clear.
Set Lead 3:
COUNTERTERRORISM
AT WASHINGTON. DC
Read and clear.
REQ. #35-13 000000155

/ . / Personal
/ / Privacy
/ / /9/11/01
Reference Lead Control Number SF162 / /
Richard Belme, b o r n | \l security account
/ ~1 zip
J was interviewed at his
place of employment, United Airlines (UAL)., San/Francisco
International Airport, telephone number, f . J After being
advised of the identity of the interviewing .agents and the nature of
the interview, he provided the foll9wing information:
On 9/11/01 at approximately 6:40 am, Belme, an UAL System
Aircraft Maintenance Controller/ took control of a phone call by an
unidentified female flight attendant of UAL flight 93 initially
received by| L Belme uAs on the phone with the
attendant for only a couple .of minuses. The female flight attendant
said that two male hijackers who hatl knives were onboard, one of
which was in the first class section of the plane and the other was
possibly in the cockpit. The first class section was secured, 'no
passengers were ablejto leave or gain entrance to the first class
seating area. :
Belme provided a hand written statement to the

interviewing agents, the statement reads as follows:
i
"I was calied over to the STARFIX Desk at approximately
0640 PST. STARFIX informed me a flight attendant was on the line from
Flight 93 and it was being hi-jacked. I took over the call and the
flight attendant reported two men with knives are onboard. One man in
the flight station ai}d one man at first class. One man attacked a
flight attendant but 'no passengers or crew were hurt. I asked the
condition of the airdraft, she said a few small dives but OK. Then I
lost contact."
At approximately 7:23 am, Belme received information from

Robert Combs .6f Airphone, Oakbrook, Illinois, telephone number
I \ that a passenger from UAL Flight 93 had called
Airphone. At 7:30 am, Combs informed Belme that the passenger relayed
9/11/01 San Francisco, California

265D-NY-280350-SF 9/11/01
SA | 9/11 Law Enforcement Privacy I
REQ. #35-13 . 000000156

265D-NY-280350
Richard Belme 9/11/01 2

information that there were three males who have bombs, knives, and
at present no injuries. At this time UAL Flight 93 was flying over
Pennsylvania and the hijackers had taken over the aircraft. Belme had
no further identifiable information to provide on weapons or
explosives used.
REQ. #35-13 000000157

..//9/11
••:" ; Personal
' Privacy
Reference Lead Control Number SF162
J , V sbcial security account

" ""I
_
J, telephone number \'_ / /I was interviewed at his
place of employment, United Airlines,/San Francisco International
Airport, telephone number I,--'' .-•'' I After being advised of the
identity of the interviewing agents and the nature of t^he interview,
he provided the following information: / \n 9/11/01
STARFIX Technician received a' call through the STARFIX' phone system
from a females, flight attendant of United Airlines (UAL} Flight 93,
Aircraft 54-9'i. The unidentified female flight attendant told
I I that the plane' had been hijacked. I I told the Flight
attendant to remain calm and that they were -aware of the situation.
I t provided a hand written statement to the

interviewing agents, the statement reads as follows:
"While answering calls from the STARFIX station, I was

contacted by a female flight attendant. She spoke to me in a hurried
and scared voice. I was informed that she was on Flight 93, Aircraft
5491. She said that the plane was being hi-jacked. The hi-jackers
were in the cabin and Flight deck. I informed her that we had run
into similar problems and were aware of her situation. I told her to
remain on the line and I was going to transfer her call directly to
my shift manager. His phone line showed busy on the monitor screen,
so I then spoke directly with the 757 controller across the divider.
We called across the room and were able to contact a manager who then
came to the STARFIX table. He took over the call to Flight 93. All
specific information regarding where the hi-jackers were on the
aircraft and how the aircraft was flying, were then taken. This
information was then taken directly to the crisis center. All
information was passed on to the people monitoring the events."
9/11/01 San Francisco, California

265D-NY-280350-SF 9/11/01
SA I 9/11 Law Enforcement Privacy
REQ. #35-13 000000158

...,.•--""9/11
_....--•""' Personal
....-••-"" Privacy
265D-NY-280350-SF ....---""" \
Richard Belme was the manager who had taken over the phone
call from the female flight attendant of UAL Flight 93. Information
was received that everyone was removed from first class seating \and
that the hijackers had knives and were in the cockpit. I I had
no further identifiable information of weapons used.
REQ. #35-13 000000159

(Rev. 08-28-2000)
Precedence: ROUTINE Date: 09/12/2001

To: Counterterrorism Attn: SIOC
Newark
New York
Pittsburgh
San Francisco EOC
From: Albany
Kin
Kingston RA (KIRA) | T"eXt--25..
Contact: SA [
Approved By: "9/11 Law
Enforcement
Drafted By: Privacy
Case ID #: 265D-NY-280350 (Pending) \ ,4
/9/rl rirst
Title: TWIN TOWERS BOMBING / / Respoiider/Family
AOT ..--•'' / / Privacy
Synopsis: Provide information relative to a telephone conversation

between a victim and his family that occurred on ,9/12/2001, during
the hijacking of UAL Flight 93. ,, / / \: 265D-NY
One original and one copy of a F.0-302 (Richard Makely) ; /and a FD-34p
containing interview notes of the said interviews. / \: On 9/1
Albany that JoAnne Makely/'' of | [ Jewett, NY, \s on

a passenger on UAL Flight 93, from, Newark, NJ, bound for San \, CA,
Makely residence after the telephone call between the Makely

residence and Click had been terminated. The NYSP interviewed the
Makely family as well as Click's wife, Lyzbeth Click and reported
same in a communication previously forwarded to New York.
#35-13 >7 ooooooiso

/J9/11 Law
To: Counterterrorism From: Albany /Enforcement
Re: 265D-NY-280350, 09/12/2001 / (Privacy
On 9/12/2001, SA
interviewed the Makely family and Lysbeth Glick,tne results of which
are reported in the enclosed FD-302's. /
For the information of Pittsburgh, Jeremy Log?in Glick, is
described as a white male, DOB: 09/03/1970, 6'1 in height, 2201bs,
who has a tattoo on his right rear shoulder of "Zin Zang" and cresant
moon. Glick was wearing a platinum wedding band with /the words "Mr.
Rhino" inscribed on it. Glick has a scar from surgery on his
appendix, and has silver crowns on his bottom teeth. / Glick has
dental records with Dr. Glick, of West Milford, NJ, telephone 973-
I I Click also had X-rays and a MRI taken by .Dr. Fraiser,
Director of Neurosurgery at New York Cornell Medical Center,
Manhattan, NY, for. a shoulder injury.
The Makely and Glick family have been put in contact with
Albany Victim/Witness Specialist I [
Albany considers all leads .Covered at the Kingston RA.
9/11 Fkst
Responder/ Family
Privacy
REQ. #35-13 000000161

To: Counterterrorism From: Albany
Re: 265D-NY-280350, 09/12/2001
LEAD(s) :
Set Lead 1: (Adm)

COUNTERTERRORISM
AT WASHINGTON. DC
Read & Clear

Set Lead 2: (Adm)
NEW YORK
AT NEW YORK
Read & Clear
Set Lead 3: (Adm)
NEWARK
AT NEWARK. NJ
Read & Clear

Set Lead 4: (Adm)
PITTSBURGH
AT PITTSBURGH. PA
Read & Clear
Set Lead 5: (Adm)
SAN FRANCISCO
AT SAN FRANCISCO. CA
Read & Clear
REQ. #35-13 000000162

FD-302(Rev. 10-6-95)
;...--//9/ll First
.. /', Responder/Family
" '" ...•-•"' , / Privacy
FEDERAL BUREAU OF INVESTIGATION / !
Date of.transcription 09/12/ 2 6 01
Lvzbeth Glick, white female, born I .' i I

I ---•• . / / I ufrq inl-
at the summer residence of her parents, JoArine and/Richalrd Makely,
I E-'JPWPI-I-J. NY, telephone I I I. Present
during the interview were New York State Police Investigator CI^
I "1 and Lyzbeth's parent's JoAnne and Richard Makely. After
/being advised of the identity of the interviewing agents and the nature
/ of the interview, Lyzbeth Glick provided the fpHowing information:
On 09/11/2001, at approximately 9:30 a.m., a telephone call
was received by Lyzbeth's mother, .JoAnne Makely/at Makely's Jewett, NY
residence, telephone I I. from Lyzbe/th's husband, Jeremy
Logan Click, male, born 09/03/1970, from a telephone on-board United
Airlines Flight #93. ....Jeremy was supposed to have traveled on
09/10/2001; however, a fire at the Newark airport delayed his flight by
a day. Jeremy left his residence in Hewitt, NJ, on 09/11/2001 for
Newark International Airport to board Flight .#93 en route, non-stop, to
San Francisco, CA. Jeremy was presumably carrying only a small,
.wheeled, carry-on suitcase and a laptop compiiter on the flight. Jeremy
.... was employed as a sales manager by Vividencf, Inc., of San Mateo, CA,
/ .... (415) 305-6170, was en route to San Francispo for a meeting and was
9/11 Law scheduled to return on 09/12/2001.
Enforcement During the call, Jeremy initially spoke to his mother-in-law,
Invacy JoAnne Makely and immediately asked to speak to his wife, Lyzbeth.
After giving the telephone to Lyzbeth, JoAnne Makely contacted "911"
via her cellular telephone I I Jeremy first told Lyzbeth
that he loved her and then said that Flight #93 had been hijacked by
three "Iranian-looking" males, with dark skin and bandanas (ethnic type
as opposed to hippie type) on their heads. One of the males stated
that he was in possession of a bomb in a red box and one was armed with
a knife. Jeremy advised that the plane was approximately one hour out
of Newark and that they were over land, although it felt as if they
were circling instead of flying straight towards California. Jeremy
advised Lyzbeth that the hijackers had herded the passengers into the
rear of the plane and told them that if they did not crash into the
World Trade Center, that they were going to blow-up the plane. One of
, the hijackers then told the passengers to call their loved ones. The
three hijackers then entered the cockpit of the plane. Jeremy advised
Investigation on 09/12/2001 at Jewett, NY
File* 2 £ 5 D - N Y - ? f l Q 3 5 0 Date dictated 09/12/2001

SA |
by SA
REÎ>S d<xilVfit.5S%"" neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned
|J "
FD-302a(Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of Lyzbeth Click , On 0 9 / 1 2 / 2 0 0 1 , Page
that he was unsure if the hijackers were going to crash or blow-up the
plane.
The entire call lasted approximately fifteen to twenty
minutes. Lyzbeth could not hear any unusual sounds in the background
of the call and the connection was extremely clear, "as if he was
calling from the next room." Jeremy was extremely calm, but sounded
very concerned and confused. Jeremy advised that the Captain had not
made any announcements and that the people were scared because they did
not know what was happening.
Jeremy advised Lyzbeth that other passengers had contacted
their wives and husbands and asked if it were true that people were
crashing planes into the World Trade Center. Lyzbeth and her parents
had been watching news coverage of the events on the television and
were aware that at least one plane had crashed into the World Trade
Center, but neither of the Towers had fallen at the time of Jeremy's
call. Jeremy advised Lyzbeth that he and four other male passengers
were contemplating "rushing" the hijackers and asked Lyzbeth if that
was okay with her. Lyzbeth told Jeremy that she did not know if that
was okay and asked Jeremy if any of the hijackers had guns, to which
Jeremy replied they did not.
In a joking manner, as if ease Lyzbeth's concern, Jeremy
advised that he and approximately four other male passengers were
"going to get the butter knives." Jeremy then, seriously, told Lyzbeth
that he and the other males were organizing to "rush" the hijackers.
Jeremy told Lyzbeth that he loved her and asked her not to hang-up the
telephone.
Lyzbeth remained on the phone for a few minutes then handed
the telephone to her father, Richard Makely.
The Click's have a three month old baby girl named Emerson
Ferris Click, born 06/18/2001.
REQ. #35-13 000000164

FD-302(Rev. 10-6-95)
9/11 First
Responder/ Family
Privacy
Richard Makely, white male, off
Jwas interviewed at his Jewett, NY,

residence.Present during the interview was his wife, JoAnne Makely,
white female, of the same addresses, and New York State Police (NYSP)
Investigator..! L Makely was apprised of the identities of
the interviewers, the nature of the interview, and he provided the
following information:
,, On 9/11/2001, sometime after 9:30a.m., while in his Jewett,

NY, residence, Makely was put on the telephone with his son-in-law,
Jeremy Logan Click, who had been talking to Makely's daughter, Lyzbeth
Click. Jeremy had been talking to Lyzbeth as Jeremy was flying in an
airplane that he had told her had been hijacked. Jeremy had just told
Lyzbeth that he and four other airplane passengers were going to
9/11 Law attempt to overtake the three hijackers, who were in the cockpit of the
Enforcement airplane. When Makely got the telephone from Lyzbeth, he only heard
silence on the telephone, then three, four, or five minutes went by,
Privacy and there were high pitched screaming noises coming over the telephone,
that sounded like they were coming from a distance from the airplane
telephone. Makely described the noises as sounding similar to the
screams coming from individuals riding a roller coaster. There was
then several minutes of silence on the telephone. Then Makely heard a
series of high pitched screaming sounds again, followed by a noise
which he described as "wind sounds." The "wind sounds" were followed
by noises that sounded as though the airplane telephone was hitting a
hard surface several times or banging around. Then there was silence
on the telephone. During the screaming and other sounds that Makely
heard, a telephone operator from Horizon broke into the telephone call
and relayed the information to police officials. Makely was sure that
the operator was from Horizon, not Verizon, and that there was a tape
recording of the conversation. Makely and the telephone operator
stayed on the telephone for approximately 1 % hours, until
approximately 10:45a.m., but never heard any further noises on the
telephone. The telephone call was then terminated.
Investigation on 9/12/2001 at Jewett, NY
Fiie# 265D-NY-28Q350 Date dictated 9/12/2001

SA
by SA
dow»ent_ccnteins neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned Jo-youtJBfWJ;
3 0S 11 "73. I
FD-302 (Rev. 10-6-95)
-1 -
,•9/11
FEDERAL BUREAU OF INVESTIGATION Personal
..•••'" Privacy
GLENN W . CRAMER, date of birth I \e te
J was telephonically contacted at his

place of employment, Westmoreland County, Pennsylvania, Department of
Public Safety. 40 North Pennsylvania Avenue, Greensburg, PA, telephone
After being advised of the identity of the interviewing Agent

and the nature of the interview, CRAMER provided the following
information:
He is currently employed as a Supervisor with the

Westmoreland County, Pennsylvania, Department of Public Safety, at the
Westmoreland County 911 Center, and has been employed at the Department
of Public Safety for the past ten years.
On Tuesday, September 11, 2001, he was on duty at

approximately 9:58 a.m., along with telecommunications officer (TCO)
JOHN SHAW. At that time, individuals employed there were watching the
events surrounding the World Trade Center disaster on television.
At approximately 9:58 a.m., SHAW answered a call that came in
on Line 1103, which is a line at the Emergency Center for incoming cell
phone calls.
His attention was directed to the call answered by SHAW when

he heard SHAW state, "You are what hijacked?" At that point in time,
he immediately picked up on another phone at the Center referred to as
a "spy phone" at which time he heard a male caller who identified
himself as ED WART, cell phone number 732-241-6909, speaking. The
individual, who identified himself as WART, was talking in a low-tone
voice yet in listening to him his voice was one filled with terror.
The caller advised hysterically that he was locked in the

bathroom of United Flight #93, a 757 jet with lots of passengers, which
was en route to San Francisco from Newark. He heard the caller repeat
several times to TCO SHAW that the aircraft was being hijacked, that he
believed the aircraft was going down, and that some sort of explosion
investigation on 09/12/01 at PITTSBURGH, PA (telephonically)

File* 265D-NY-280350-302 Date dictated 09/19/01
by SA [ 9/11 Law Enforcement Privacy |
is doamg>t_cfl«ains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loanedJo-jout agency; _ _
30^ \ OT/aOoOT66
FD-302a(Rev. 10-6-95)
265D-NY-280350-302
Continuation of FD-302 of GLENN W . CRAMER On 09/12/01 , Page
had occurred aboard the aircraft. The male caller also stated that
there was white smoke somewhere on the plane.
During the conversation he heard between the male caller and
SHAW, the male caller did not indicate whether he was located in the
front or rear bathroom of the aircraft nor did he say anything about
the number of hijackers on board the flight, their race, or their sex.
The caller made no statements regarding any weapons that the
hijacker(s) had in their possession and made no statement regarding any
bombs other than the fact that he had heard some sort of explosion
aboard the aircraft.
The cell phone call received from the individual, who
identified himself as ED WART, contained static but the phone call
itself was constant in that he (CRAMER) could hear it as it transpired.
Based on what he heard, he immediately got off of the phone
and advised the other supervisor present at the time, identified as ED
MILLIRON, of the facts and that the aircraft was possibly going down.
Other individuals located in the Emergency 911 Center were instructed
to notify the FAA and the FBI, and he notified RICHARD MADISON,
Director of Westmoreland County 911, of what was transpiring.
He advised that at approximately the same time as the cell
phone call was received, the Westmoreland County 911 Center received a
telephone call from an individual identified asj ] who
resides in Acme, PA, (Mt. Pleasant Township). | | advised;that
he had observed a large plane heading in a northeast direction arid that
the plane was banking left and right. Based on w h e r g j 7 Advised
he was located, and the path of flight indicated bvL /Somerset
County 911 Center was notified of such, and that an aircraft mig^jt be
going down. \
9/11
Personal
Privacy
REQ. #35-13 000000167

(01/26/1998)
FEDERAL. BUREAU OF INVESTIGATION
To: BALTIMORE Attn: [
From: BALTIMORE
Approved By:
Drafted By: [
Case ID #: 265D-NY-280350-BA ,/9/ll Law

. ,:> Enforcement
Title: PENTBOMB; .-•/ Privacy
TWIN TOWERS BOMBING;
MULTISTAT BOMBING;
AOT
Synopsis: ICF #: BA63 ., ' /'/
Details:
INFORMATION CONTROL FORM
Control Number: BA63 , / /
Priority: IMMEDIATE Classification: /UNCLASSIFIED
Method of Contact: Telephone/Radio /
Source: L J
Affiliation: BALTIMORE COUNTY PD
Phone Number: | |
Information Received Date: 09/11/2001 Time: 9:40 AM
Prepared By: | I
Component/Agency: I&I/FBI
Event: HONOR ELIZABETH WAINIO W/F/ 10-8-73 A PASSENGER ON

UNITED FLIGHT 93, NEWARK TO SAN FRANCISCO, CALLED HER
PARENTS, ESTHER E. HAYMANN, W/F 7-19-49 AND BERNHARDT
WAINIO W/F 11/5/44, RESIDING AT | \1 First
Respouder/Family
Privacy
REQ. #35-13 000000168
-V.IA A CELLPHONE THAT THE PLANE WAS BEING
HIJACKED AND THAT SOMEONE WAS TRYING TO BREAK INTO THE
COCKPIT. SHE GAVE HER LOVE.....THEN HUNGUP. (BALTIMORE COUNTY
CRITICAL RESPONSE TEAM AT RESIDENCE.,)
Event Date: 09/11/2001 Time: 9:40 AM ".....-

9/11 First
References: Responder/ Family
Privacy
Categories:
_......................................................................................9/ 1 1 Law
Event Reviewed By: I 1 .......................................... Enforcement
Privacy
Lead Required?: YES
REQ. #35-13 000000169

LEAD (s):
Set Lead 1: n ,.,., ri. .

.,••9/11 First
/' Responder/Family
BALTIMORE ., . Privacy
AT BALTIMORE, MD
Lead Control Number: BA63

Assigned To '1 F on 09/11/2001 at 7:22 PM
CONTACT ESTHER HAYMANN AND BERNHARDT WAINIO WITH REGARD TO

CELLPHONE CALL THEY RECEIVED FROM THEIR DAUGHTER PASSENGER
ON FLIGHT 93 UNITED.
REQ. #35-13 000000170

FD-302 (Rev. 10-6-95)
,-"'9/11 First
FEDERAL BUREAU OF INVESTIGATION ,,"' Responder/Family
.,-"' • Privacy
,.-"' Date of transcription 09/14/2001
TOM DELUCA, [ |, was interviewed

telephonically. After being advised of the identity of the
interviewing agent and the nature of the interview, he provided
the following information:
DELUCA was asked by the interviewing agent when would

be good time for agents to interview his wife, CAROL DELUCA,
about her brother JOSEPH DELUCA. TOM DELUCA stated to call back
at 10:00 am on 9/14/01 to set up a time which was convenient for
his wife, since they were very busy placing JOSEPH DELUCA1s
affairs in order.
investigation on 09/13/01 at Greenwood Lake, NY (telephonically)

File* 2 6 5 A - N Y - 2 8 0 3 5 0 Date dictated
£9/11 Law Enforcement Privacy
This document contains neither recommendations nor conclusions of (he FBI. It is the property of the FBI and is loaned iPJCW/HftftXi .-...
\
265D-NY-280350-SF
CS/mly 9/11 First _ ...-^9/11 Law
Responder/Family .....••-"">'"/y Enforcement
Privacy ......---"""" ,.."""" // Privacy
This pertains 'to lead control numbe.r' SF 157./ !
The following investigation wars' conducted by Speqial Agent

(SA) I I on Septe.iri>er 14, 20til: """••-,. / / \T SAN FRANCISCO. C
SA » I telephoned JACK SRAND.COLAS , I i I

Drive, San Rafael, California at \ to determine if he
had decided to allow the Federal Bureau o-f Investigation (F$I) to
record his wife's (LAUREN GRANDCOLAS) message/on his answering
machine, which occurred on September 1.1, 200^ while she traveled on
American Airlines Flight 93 from Newark to San Francisco. "the person
that answered the telephone was JIM .GRANDCQLAS, JACK'S brother.
According to JIM, his brother was s^p emotional about the redent loss
of his wife, he did not want to sp'eik to the FBI. SA advised
JIM about the reason why he was ..calling. / JIM took SA S
telephone number and promised a return call.
Shortly thereafter,; SA CHHH .received a telephone call

from LARRY CATUZZI, who was the father Qf LAUREN GRANDCOLAS. •
CATUZZI'S cellular telephone number was 1 I. CATUZZI
mentioned that because his daughter's messages were so personal to
her family and JACK, both the CATUZZI'S and JACK decided they did not
want the FBI to record the message because it could possibly be
released to the public if the case went to trial.
SA I I' mentioned to CATUZZI that a San Francisco

Chronicle news column written on September 12, 2001, indicated that
JACK GRANDCOLAS told reporters that his wife's message on the
answering machine was as follows: "We have been hijacked, they are
being kind. I love you." CATUZZI stated that in the recent days
since LAUREN was killed in the airline accident, reporters had been
at JACK'S house in his front and back yard pestering him for a
comment. The press became so intrusive that the police had to be
called. Therefore, CATUZZI wrote a press release concerning LAUREN,
which JACK read to the press on September 12, 2001. CATUZZI stated
that in his press release there was no mention that LAUREN stated in
her message, "We have been hijacked." CATUZZI said that on the
answering machine message, LAUREN did not mention anything about a
hijacking, therefore, the reporter's story was inaccurate. The
REQ. #35-13 /Aj ,3) 000000172

newspaper article is attached to this insert.
REQ. #35-13 000000173

FD-302(Rcv. 10-6-95)
-1 -
_ CAROL HUGHES, DOB | I

1 / was /
interviewed telephonically. After being advised of the identity
of the interviewing agent and the nature of the interview, she
provided the following information:
HUGHES provided the following personal information

about her brother JOSEPH DELUCA:
/9/11 First
Name: JOSEPH DELUCA / Responder/Family
DOB: 04/05/1949 / Priâcy
POB: Newark, NJ / ,
Address: 38 Paster Court \, NJ \:
Morris ..Plains, NJ \b Title:
HUGHES stated that DELUCA had been dating LINDk

GRONLUND for approximately four months. They were going; to
California for a vacation. They both like car racing, wnîch is
how HUGHES believed they met. The last time HUGHES spoke\o
DELUCA was approximately four days prior to the crash. \S stated the Fede
had contacted her father abo,u't DELUCA. HUGHES stated that\A had called the
that terrorists were on the plane and he told their father \that
he loved him very much. /HUGHES father lives at I I
'-
ADMINISTRATIVE: Control Number NY378
investigation on 09/14/01 at New York, New York (telephonically)

File* 2 6 5 A - N Y - 2 8 0 3 5 0 Date dictated
ky £9/11 Law Enforcement Privacy
Thjs dowwfit wauains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is loaned WAWWKWXi -» A
FD-302 (Rev. 10-6-95) .9/11 First
/ Respender/Family
/ Privacy
Dite of transcription \ 9'/15/2001

On Friday, 09/14/01, CLAUDETTE GREENE, date of, birth
telephone numbeij
fwork teleishpne
I- w£re
aavisea or tne laenciuy or Detective i i^ of the
Criminal Intelligence Section of the; NYPD, shield number \
the identity of the interviewing agent and the purppse of!the
interview. GREENE, I I provided the following \:
Plains, New York on May 21, 1949. D. GREENE'S address was I 1

I " I
D. GREENE ran a family company SAFE-FLIGHT, based at White
Plains Airport. D. GREENE had a pilot's license and yas \t rated and possib
had a challenger aircraft that D. GREENE was experienced <bn, as
well as other jets. D. GREENE was a very capable pil6;t aifid very
safety conscious, and that if the passengers of flights #9$ were
instrumental in bringing down this plane, D. GREENE woiildjhave
been involved in this or in the cockpit if possible. 1 i
D. GREENE called CLAUDETTE, CHARLES and JODY \
from Newark Airport prior to boarding the plane. CHARLES!and
JODY GREENE are D. GREENE'S children. D. GREENE did not Contact
anyone in the family from inside the airplane. 1|
D. GREENE was on this flight to meet his brothers in

Lake Tahoe for a hiking trip, personal vacation. D. GREENE was
then going from Lake Tahoe to New Orleans for a business!
meeting. D. GREENE had his lands end navy blue, canvass!
briefcase with him, as well as his hiking gear packed in la green
duffle bag, with white straps, and the words "courageous
challenge" from the world cup written on the side.
;"""'9/ll Law
Enforcement
Privacy
Investigation on 09/14/01 at Connecticut
Fife* 2 6 5 A - N Y - 2 8 0 3 5 0 .. Date dictated 09/15/01
by SA I I
is document contains neither rccommendadons nor conclusions of the FBI. It is the property of the FBI and is loaned
FD-302a (Rev. 10-6-95)
X'9/ll First
/•' Responder/Family
Privacy
265A-NY-280350
Continuation of FD-302 of C. Greene, I L . On 0 9 / 1 4 / 0 1 , Page
D. GREENE was wearing a gold textured wedding band,

burgundy polo shirt with Hatch River Expedition on it, grey
slacks and Timberland mountain athletic shoes.
D. GREENE had a spinal lamectomy (phonetic) on 7

vertebrate on his neck (looked like bites out of a donut) which
gave him a long scar on the back of his neck, muscular atrophy
of his right arm and a scar on the back of his right leg towards
the ankle and heal.
D. GREENE carried a wallet with him which contained the

following items:
Citibank MasterCard Gold
Mileage Plus Card (United?) Visa
Pilot's License
Connecticut Drivers License
Pictures of his wife and children
Card with the families vital statistics on it, i.e.
DOB, SSN etc.
Navy Blue Oxford Insurance medical card
CLAUDETTE GREENE will provide D. GREENE'S social

security number, cellular telephone number, cellular telephone
service provider and credit card numbers at a later date.
REQ. #35-13 000000176

(Rev. 08-28-2000)
To: Counterterrorism Attn: UBLU/RFU

New York
Pittsburgh
San Francisco Attn: I I
From: Tampa ""•-...
Fort Myers Resident Agency '"-••,.
Contact: S A I I
Approved By: •- """9/11 Law
Enforcement
Drafted By: Privacy
Case ID #: 265D-NY-280350-TP (Pending)
AOT
Synopsis: Lome Lyles, husband of decedent Cece Lyles, stewardess

aboard United Airlines, Flight 93, interviewed.
Administrative: Lead 1, serial 206 covered.
Enclosure(s): Enclosed for Counterterrorism Division is one FD-302

of Lome Lyles; for New York are an original and two copies of FD-302
of Lome Lyles; for Pittsburgh Division is one FD-302 of Lorne Lyles;
and for the San Francisco Division is one FD-302 of Lorne Lyles.
Details: Lorne Lyles, husband of stewardess Cece Lyles, interviewed
in Fort Myers, Florida, 09/12/2001. Amplifying details of interview
contained in enclosed FD-302. Lyles was husband of stewardess of
Cece Lyles. Lyles is a Fort Myers City Police Officer. Cece Lyles
contacted Lorne Lyles during the hijacking via her cell phone and
relayed details of the events to her husband while plane was being
hijacked.
REQ. #35-13 000000177

To: Counterterrorism From: Tampa
Re: 265D-NY-280350-TP, 09/14/2001
LEAD(s) :
Set Lead 1: (Adm)
COUNTERTERRORISM
AT WASHINGTON. DC
Read and clear.
Set Lead 2: (Adm)
NEW YORK
AT NEW YORK. NY
Read and clear.
Set Lead 3: (Adm)
. PITTSBURGH
AT PITTSBURGH. PA
Read and clear.
Set Lead 4: (Adm)
SAN FRANCISCO
AT SAN FRANCISCO. CA
Read and clear.
REQ. #35-13 000000178

FD-302 (Rev. 10-6-95)
-1-
LORNE LYLES, black male, D a t e o f B i r t h OB)

ritv Account Number .fSSANl
*JHVJ?R
ce one telephone numbe]
owing information upon being advised or the
identity"of the interviewing Agent and the purpose of the interview:
LYLES is a City of Fort Myers police officer. His wife, CECE

LYLES was a stewardess on board UNITED AIRLINES, Flight 93, which left
Newark, New Jersey at approximately 8:00 AM eastern time on September
11, 2001.
LYLES met CECE LYLES. at FORT PIERCE HIGH SCHOOL. LORNE

became a dispatcher with the FORT PIERCE POLICE DEPARTMENT in 1995.
CECE LYLES was a police officer with the FORT PIERCE POLICE DEPARTMENT
at that time. On May 1, 2000, they married. CECE LYLES left the
police department on December 11, 2001 and started her training with
UNITED AIRLINES as a stewardess. LORNE LYLES went to work for the
FORT MYERS POLICE DEPARTMENT on January 8, 2001.
LORNE LYLES explained that CECE LYLES had received "ready

reserved" flight assignments with UNITED AIRLINES. On Monday,
September 10, 2001, she left Fort Myers and flew to Chicago via UNITED
AIRLINES, Flight 1699. In Chicago, she had a five hour delay until she
was able to obtain a flight from Chicago to Newark. She arrived in
Newark at 11:00 PM and called LYLES via her cell phone and spoke with
him at that time. She told him she was taking a taxi to the location
that she rents with other stewardesses in Newark. He noted there was
nothing out of the ordinary about her conversation.
LYLES explained that he works the 9PM-7AM shift. CECE LYLES

called him on the morning of September 11, 2001 at approximately 5:00
AM. She informed him that she was getting ready to go to work. She
asked him how his shift was going. She continued talking to him on her
way to the airport and while she was walking through the airport.
LYLES commented that there was nothing unusual noted in the
conversation. At approximately 7:00 AM, she-disconnected when she went
into her morning briefing with UNITED AIRLINES. At 7:20 AM, she re-
contacted LYLES via her cell phone. She talked with LYLES while she
Investigation on 9/12/01 at Fort Myers, Florida

TP-0026
File* 265D-NY-280350-TP Date dictated 9/12/01
by SA | 9/11 Law Enforcement Privacy j
R]J?¥S dojugigil neither recommendations nor conclusions of the FBI. It is the property of the FB[ and is Jo-AWitajzeflcv; ft
U I Of
FD-302a(Rev. 10-6-95)
265D-NY-280350-TP TP-0026
Continuation of FD-302 of LORNE LYLES , On 9/12/01 Page
was walking toward the plane and disconnected the phone once she got to
the security gate. She re-connected while walking to the plane. CECE
LYLES told LORNE LYLES that she was going to have an easy day due to
the flight load. She said that there was twenty-four passengers
scheduled for coach class and eleven first class passengers. There
were also five flight attendants aboard the flight. She was working in
coach class that day. When she got to the gate to get onto the
airplane, she told LYLES she had to disconnect because a supervisor was
at the gate. LYLES commented that usually there is not a supervisor at
the gate and she usually continues talking until she gets onto the
airplane. LYLES instructed her to call him when she got to San
Francisco.
LYLES advised that he went home and took his six year old son
to school. After dropping his son off at school, he came home, watched
ESPN.Sports Center, ate breakfast and then went to sleep.
At 9:58 AM, LORNE LYLES received a call at home from her
cellular telephone. LYLES was in a deep sleep at the time and he
awoke. LYLES commented that CECE LYLES' telephone number 941-823-2355
was the number on the caller ID. LYLES subscribes to the SPRINT
cellular telephone network.
The following was a discourse of the conversation:
LL: Hey baby. How you doing?
CCL: Babe, my plane is being
hijacked, my plane is being
hijacked.
CCL: Babe, they are forcing their way
into the cockpit.
CCL: They forced their way into the
cockpit.
LYLES commented that she spoke in past tense, indicating that
the hijackers had made their way into the cockpit. LYLES recalled the
following series of statements:
CCL: Babe, I called to tell you I

love you, tell the kids that I
love them.
CCL: Oh Lord, it feels like the plane
is going down.
REQ. #35-13 000000180

FD-302a(Rev. 10-6-95)
265D-NY-280350-TP TP-0026
Continuation of FD-302 of LORNE LYLES , On 9 / 1 2 / 0 1 , Page
Thereafter, LORNE LYLES heard screaming in the background and

the phone went dead. LYLES did not hear anyone giving commands.
REQ. #35-13 000000181

(01/26/1998)
FEDERAL. BUREAU OF INVESTIGATION
To: PITTSBURGH Attn :
From: PITTSBURGH
Approved By: I I
Drafted By: | /9/11 Law

•'/ Enforcement
Case ID #: 265A-PG-69744 (PENDING) Privacy
Title: UNITED FLIGHT 93

PFLP
Synopsis: ICF #: PG10
Details:
INFORMATION CONTROI. FORM
Control Number: PG10

9/11
Priority: IMMEDIATE Classification: UNCLASSIFIED Personal
Privacy
Method of Contact: Telephone/Radio
Source: j_ J
Affiliation: FBI
Phone Number:
Information Received Date: 09/11/2001 . Time: 10:35 AM
Prepared By: [
Event: SUPPLEMENTAL TO PG6. 757 AIRLINER DOWN 8 MILES \T OF JENNE
AIRCRAFT VIA CELL PHONE. INFO RECEIVED FROM SOMERSET 911; -

KENNY LOUNDES{PHONETIC) PSP.**JOHN W. SHAW - DOB [ J
WESTMORELAND CTY 911 DISPATCH TOOK CELL CALL FROM PASSENGER
ABOARD UNITED #93 NEWARK TO SAN FRANCISCO. CALLER HIDING
REQ. #35-13 PG- 000000187

IN BATHROOM STATED PLANE HIJACKED. GAVE NO DESCRIPTION OR
NUMBER OF HIJACKERS. NO MENTION OF RACE/SEX OF HIJACKERS,
BOMBS OR GUNS. TAPE OF CALL SECURED BY SA I 1
PA AG OFFICE I 1
Event Date: 09/11/2001 Time: 10:35 AM
References: PG6 •.,
Categories: AIRPLANE ESSENTIAL ELEMENT/

INFORMATION TIME LINE INFORMATION
WITNESS .,. /
: 9 /11 Law
Event Reviewed By: I I Enforcement
Privacy
Lead Required?: YES
REQ. #35-13 000000188

LEAD (s) :
Set Lead 1:
PITTSBURGH .,--'9/ll Law

_...--"" Enforcement
AT PITTSBURGH, PA ... Privacy
Lead Control Number: PG10 ..--""'

Assigned To '1 P' on 09/11/2001 at 12:14 PM
FOLLOW UP WITH 911 FROM SOMERSET. OBTAIN TAPE OF CALL.

INTERVIEW RECIPIENT OF CALL.
REQ. #35-13 000000189

FD-302 (Rev. 10-6-95)
.1. 9/11 First

Responder/Family
FEDERAL BUREAU OF KWESTIGATION Privacy
ELSA STRONG, DOB/ I Social Security Account Number

\e
I _ , _ wasI
interviewed telephonically at j_ | After being advised of
the identity of the interviewing agent, and the nature of the
interview, she provided the following information:
STRONG provided the following personal information about her
sister, LINDA GRONLUND:
Name: LINDA GRONLUND

DOB: 09/13/1954
SSN: 084-44-5155
Address: 38 Indian Trail, N. Greenwood
Lake, NY
Telephone: (845) 477-2646
FOB: Roslyn, New York
Employer: ' BMW North America
1 BMW Plaza '
Montvale, NJ 07645
Job Title: Manager, Environmental Engineering
Scars: several scars on one hand from a
bicycle accident
Identifying Info: Sometimes wore an Allergy alert
necklace
STRONG stated GRONLUND and JOSEPH DELUCA were on United

Airlines Flight 93 to San Francisco because they were going to the wine
country for a vacation. GRONLUND and DELUCA were dating. STRONG
believed that GRONLUND paid for her ticket and DELUCA 's ticket via a
credit card, but she was not sure. STRONG believed that GRONLUND had
paid for both tickets because the ticket receipt had both their names
on it .
STRONG stated she had spoken with Federal Bureau of

Investigation (FBI) Agent] | f rout the Boston Office on the
day of the crash. Agent L_ I had come to STRONG 's house and taken
the cassette tape from her answering machine because GRONLUND had left
....-•••• -'''" 9 / 11 Law
_....---•""" Enforcement
......-•-""" Privacy
investigation on 9/14/01 at Greenwood Lake- (telephonically)
File* 265A-NY-280350 ....,.-"""""' Date dictated
by SA | I
contains neither recommendations nor conclusions of the FBI. ll is the property of the FBI and is loaned ta w« fffQW* Q«
J A *"
FD-302a (Rev. 10-6-95)
265A-NY-280350
Continuation of FEM02 of ELSA STRONG , On 9 / 1 4 / 0 1 , Page
a message at either 9:51 or 9:54 that the plane she was on was being
hijacked. STRONG stated the message GRONLUND left said that she was on
United flight 93 and it had been hijacked by terrorists who said they
had a bomb. GRONLUND had stated that the terrorist had already
attacked the World Trade Center (WTC) and they threatened to do the
same type of bombing attack. STRONG stated she did not know how
GRONLUND knew WTC had been attacked.
STRONG did not know if GRONLUND took her personal vehicle or

company vehicle to the airport. STRONG was trying to find out through
GRONLUND's friends.
STRONG stated the last time she spoke to GRONLUND was at 8:0
am on 9/11/01. GRONLUND had called to provide flight information and
say hello. STRONG stated she spoke to CAROL DELUCA the sister of
JOSEPH DELUCA on 9/13/Ql about her brother. CAROL DELUCA can be
reached | ^t She lives in Middletown, New Jersey.
"9/11 First
Responder/Family
Privacy
REQ. #35-13 000000191

(01/26/1998)
To: CHICAGO Attn: [
From: CHICAGO
Approved By:
Drafted By:
Case ID #: 265D-NY-280350-CG (PENDING)
Title: TWINBOMB ''•,.
Synopsis: ICF #: CG27
Details:
INFORMATION CONTROL FORM Enforcement
Privacy
Control Number: CG27
Priority: PRIORITY Classification:
Method of Contact: Observation ,/ ,:;/
Source: UA EXECUTIVE OFFICE VIA SSA | //[''(NRA LIAISON)
Affiliation: UA OPERATIONS ,' ,/
Phone Number: \_
Information Received Date: 09/11/2001 Time: 11:50 AM
Prepared By: f J
Event: SSA [ J PROVIDED UA FLIGHT ATTENDANT

EMPLOYEE SHEET, SANDRA BRADSHAW, WHO WAS ON UA FLIGHT 93
TODAY. SHE CALLED HER HUSBAND FROM THE PLANE DURING FLIGHT
UNDER SIEGE. HUSBAND, PHIL BRADSHAW, |_ I HAS
INFORMATION TO PROVIDE ABOUT HIJACKERS.
9/11 First
Event Date: 09/11/2001 Time: 11:50 AM Responder/Family
Privacy
REQ. #35-13 <LCr 000000192

References:
Categories: TIME LINE INFORMATION VICTIM

WITNESS
Event Reviewed By: 9/11 Law

Enforcement
Lead Required?: YES Privacy
REQ. #35-13 000000193

LEAD (s):
Set Lead 1:
CHICAGO
AT CHICAGO, IL
Lead Control Number: CG27

Assigned To "I r on 09/11/2001 at 11:59 AM
CONTACT HUSBAND/CONDUCT INTERVIEW.
9/11 Law
Enforcement
Privacy
#35-13 000000194
(01/26/1998)
To: COUNTERTERRORISM Attn: (JBLU/RFU

INVESTIGATIVE SERVICES Attn: SIOC
NEW YORK
From: DENVER
Approved By:
Drafted By:
Case ID #: 265D-NY-280350-DN (PENDING)
Title: MC 182 ...

TWIN TOWERS BOMBING; ...
PENTBOM
AOT-IT ,.
Synopsis: ICF '#: DN449 ..
Details:
INFORMATION CONTROL FORM __...--;/9/11 Law
_...-•"' .-•' Enforcement
Control Number: DN449 ...--""" .-•"" Privacy
Priority: ROUTINE Classification: ..UNCLASSIFIED
Method of Contact: Written "..,--"""
Source: | [••-""
Affiliation: FBI COSP RA
Phone Number:
Information Received Date: 09/:i4/2001 Time: 1:20 PM
Prepared By: | ~[
Component/Agency: I&I/.FBI
Event: SA I I CALLED TO ADVISE A SOURCE HAD

PROVIDED HIM AN E-MAIL TEXT OF A CELL PHONE CONVERSATION
BETWEEN JEREMY CLICK (DECEASED) AND HIS WIFE, LYZ CLICK.
REQ. #35-13 "D<° ^ u 000000195

JEREMY CLICK WAS A PASSENGER ON UNITED FLIGHT 93 AND WITH
OTHER PASSENGERS DECIDED TO TAKE ON THE HIJACKERS. TEXT
ATTACHED.
Event Date: Time:
References:
Categories: HOSTAGES INFORMATION

INTERNET VICTIM
Event Reviewed By: 1

'9/11 Law
Lead Required?: YES Enforcement
Privacy
REQ. #35-13 000000196

LEAD (s):
Set Lead 1: /9/11 Law

/ Enforcement
DENVER
AT DENVER, CO
Lead Control Number: DN449

Assigned To "| \" on 09/14/2001 at 2:55 PM
CONDUCT LOGICAL INVESTIGATION TO DETERMINE LOCATION OF LYN

CLICK. PROVIDE INFORMATION TO LOGICAL FIELD OFFICE.
ACS PO. FOR JEREMY CLICK; NEG FOR LYZ CLICK.
REQ. #35-13 000000197

(01/26/1998)
To: COUNTERTERRORISM
From: COUNTERTERRORISM
Approved By:
Drafted By:
Case ID #: 265D-NY-280350-HQ {PENDING)
Title: MULTI-STATE BOMBING
Synopsis: ICF #: HQ323
Details:
,/'9/ll Law
Control Number: HQ323 _..--/'' Enforcement
..•••/' Privacy
Priority: ROUTINE Classification: UNCLASSIFIED
Method of Contact: Written / ,
Source: FBI, GOSHEN RA / /
Affiliation:
Phone Number: | }
Information Received Date: 09/1.1/2001 Time: 8:00 PM
Prepared By: | ]
Event: INFORMATION REGARDING CONVERSATION BETWEEN JEREMY

CLICK ON BOARD FLIGHT #93 AS THE HIJACKING WAS OCCURRING.
JOANN MAKELY WAS TALKING TO HER STEPSON, JEREMY CLICK, ON A
CELL PHONE WHILE CLICK WAS A PASSENGER ON UNITED FL#93 FROM
NEWARK EN ROUTE TO SAN FRANCISCO. CLICK SAW HIJACKERS ON
THE PLANE, USED A CELL PHONE & CALLED MAKELY TO REPORT THE
HIJACKING. CELL PHONE COMMUNICATION WAS LOST AT 9:55 AM
REQ. #35-13 H^ 7fe£ 000000198

09/11.
Event Date: Time:

References:
Categories: FLT 93 / PG INFO

WITNESS
Event Reviewed By: | [ "9/11 Law

Enforcement
Lead Required?: NO Privacy
REQ. #35-13 000000199

9/11 First
Responder/Family
Privacy
09/16/2001
PAUL MICHAEL BRITTON, date of birth/"
Jwas
interviewed at his residence. After being advised of\e identity of
the interviewing agents and the nature of the interview, he provided
the following:
'BRITTON is the brother of MARION BRITTON (M. \BRITTON), a

passenger on United Airlines (UA) flight #93 on 9/11/OH BRITTON did
not know that his sister was traveling on that flight until he was
contacted by UA, after the crash, regarding obtaining his sister's
dental records.
BRITTON last spoke with his sister in early mid\July,

2001, around the time of his birthday. BRITTON generally pnly saw
his sister around holidays. ' \N described his
white female; born 04/28/48 in Queens, New York; approximately 5'3";

approximately 300 pounds; black wavy hair with a peculiar bald spot
in the back; very poor, soft and chalky teeth; pierced ears; \bitten
fingernails; diabetes; home address 880 68th Street Apartment\,
Brooklyn, New York 11220; home telephone number (718) 680-7536; and
employed by the United States Census Bureau, New York, New York. M.
BRITTON usually wore a gold, rounded dome shaped ring with arches on
the ring finger of her left hand. She generally wore "tent type"
clothing and long gold necklaces. She frequently wore a long \e with an ame
ever having any broken bones, scars, tattoos or birthmarks. \N has spok
09/15/2001 Huntington Station,NY

265A-NY-28Q35Q 09/15/2001
9/11 Law Enforcement Privacy
REQ. #35-13 Jo^ H$)S7 000000203

265A-NY-280350
PAUL MICHAEL BRITTON 09/15/2001 2
FUIMANO on 09/12/01, 09/13/01 and 09/14/01. FUIMANO advised BRITTON

that M. BRITTON called FUIMANO from UA flight #93 on 09/11/01 and
advised him that the plane had been hijacked and two passengers had
been killed. M. BRITTON told FUIMANO that she borrowed a cell phone
from another passenger to make the call.
BRITTON does not have a key to his sister's apartment, but

believes that FUIMANO does.
M. BRITTON began with the U.S. Census Bureau in

approximately 1970. BRITTON believes his sister had a government
security clearance related to her employment.
REQ. #35-13 000000204

(01/26/1998)

To: CHICAGO Attn: [
From: CHICAGO
Approved By:
Drafted By:
Case ID #: 265D-NY-280350-CG (PENDING)•-.....
Title: TWINBOMB
,/;9/ll Law
Synopsis: ICF #: CGI74 / /Enforcement
•' /Privacy
Details:
Control Number: CG174 / I
Priority: ROUTINE Classification: UNCLASSIFIED^
Method of Contact: Telephone/Radio I
Source: ROBERT COMBS / I

9/11
Affiliation: GTE AIRFONE / I Personal
Privacy
Phone Number: f
Information Received Date: 09//11/2001 Time: 8:45 AM
Prepared By: [~
Event: ON THIS DATE AT APPROX 08:45 AM SA | | RECD

PHONE CALL FROM ROBERT COMBS, EMPLOYED BY GTE AIRFONE, 2809
BUTTERFIELD ROAD, OAKBROOK, IL. COMBS ADV HE WAS RELAYING
INFO FM GTE AIRFONE EMPLOYEE LISA JEFFERSON WHO WAS
CURRENTLY TALKING TO A PASSENGER.ON UNITED AIRLINES FLIGHT
93 WHICH HAD LEFT NEWARK, NJ AT 08:00 AM AND WAS TRAVELING
TO SAN FRANCISCO, CA. PASSENGER IDENTIFIED'HIMSELF AS TODD
REQ. #35-13 CCr 000000205

BEAMER FROM CRANBERRY, NJ WHO ADV HIS FLIGHT WAS JUST
HIJACKED BY 3 ARAB INDIVIDUALS 2 OF WHOM HAD KNIVES AND 1
HAD BOMB STRAPPED ON HIS PERSON. BEAMER WAS APPARENTLY
SITTING NEXT TO A FLIGHT ATTENDANT WHO WAS RELAYING INFO TO
BEAMER. COMBS ADV BEAMER SAID THE HIJACKER SEEMED TO BE
AWARE OF THE FACT HE WAS ON THE PHONE, BUT DIDNT SEEM TO
CARE. COMBS ADV HIS OFFICE WAS TRYING TO PATCH THE CALL TO
SA.L J BUT GTE AIRFONE COULDNT DO THIS AND COMBS' OFFICE
.DIDNT HAVE THE CAPABILITY TO RECORD BEAMER' S CONV WITH
JEFFERSON. COMBS THEN ADV JEFFERSON WAS NO LONGER TALKING
TO BEAMER AND IT APPEARED TO HER THAT BEAMER MAY HAVE
PLACED PHONE ON A SEAT OR IN THE MAGAZINE POCKET. AT 09:03
AM COMBS ADV HE BELIEVED THE PHONE CALL HAD BEEN
DISCONNECTED. AT THIS TIME COMBS ADV THE CALL HAD BEEN
RECEIVED AT GTE AIRFONES OAKBROOK, IL OFFICE VIA A CELL
RELAY NEAR PITTSBURGH, PA. AT 09:11 AM COMBS ADV THE CALL
HADNT BEEN DISCONNECTED AND THE PHONE MIGHT BE IN A SEAT
POCKET. AT APPROXIMATELY 09:15 AM COMBS ADV HE WAS PUTTING
9/11 Law JEFFERSON ON THE PHONE AND THAT A PATCH OF BEAMER'S PHONE
Enforcement
Privacy CALL,"" TO SA- IZZZZI WAS READY. INSTEAD OF PATCHING BEAMER'S
CALL A PARTY LINE CALL ENSUED IN WHICH CAPTAIN JOHN NOON
OF THE NEW YORK STATE POLICE WAS CURRENTLY ON THE PHONE
WITH WHO HE BELIEVED WAS THE MOTHER-IN-LAW OF UA FLIGHT 93
PASSENGER JEREMY CLICK. THE MOTHER-IN-LAW WAS RELAYING INFO
HER HUSBAND WAS CURRENTLY OBTAINING FROM GLICK. CLICK
ACCORDING TO NOONAN DESCRIBED 1 OF THE 3 HIJACKERS AS
HAVING A RED BOX WHICH WAS DESCRIBED AS A BOMB AND THE
OTHERS HAD KNIVES. *NOONAN WAS ALSO TOLD BY CLICK'S
MOTHER-IN-LAW THAT THE PASSENGERS HAD DECIDED TO RUSH THE
HIJACKERS. JEFFERSON ASKED BEAMER THE LOCATION/NUMBER OF
PASSENGERS W/ BEAMER ADVISING THERE WERE 10 PASSENGERS IN
FRONT OF THE PLANE, 27 PASSENGERS IN THE BACK AND 5 FLIGHT
ATTENDANTS. BEAMER ALSO BELIEVED THE PLANE HAD CHANGED
COURSE AND ADVISED 1 OR ALL OF THE HIJACKERS HAD ENTERED
THE COCKPIT, LOCKED THE DOOR AND PULLED THE CURTAIN.
, CAPTAIN NOONAN ADVISED SOME SCREAMS WERE HEARD FROM CLICK'S
\PHONE AND THEN THINGS WERE QUIET AND NO NOISE WAS HEARD
EXCEPT WHAT APPEARED TO BE BACKGROUND NOISE. NO FURTHER
CONTACT WITH GLICK OR BEAMER WAS REPORTED AND AT 09:36 AM
BOTH CAPTAIN NOONAN AND JEFFERSON BOTH STATED THEY LOST THE
PHONE CALLS.
Event Date: 09/11/2001 Time: 8:45 AM
References:
Categories: ESSENTIAL ELEMENT INFORMATION

LINE INFORMATION
TIME XL
Event Reviewed By: | |
KEQ. #35-13 000000206

Lead Required?: YES
REQ. #35-13 000000207

LEAD (s):
Set Lead 1:
CHICAGO
AT CHICAGO, IL
Lead Control Number: CGI74

Assigned To '1 I" on 09/11/2001 at 6:00 PM
SEE ATTACHED 302 '•,...
9/11 Law
Enforcement
Privacy
REQ. #35-13 000000208

FD-302 (Rev. 10-6-95)
9/11 L a w ~l~
Enforcement FEDERAL BUREAU OF INVESTIGATION
Privacy
| \_ Date of transcription 09/11/2001
! , ''•••-... On September 11, 2001, at approximately 8:45 AM, Special

| \t ( S A ) ' | I received a telephone call from ROBERT COMBS,
| \d by GTE AIRFONE, 2809 Butterfield Road, Oak Brook, Illinois.
| \S thereafter provided the following information:
1 \S advised he was relaying information from GTE AIRFONE
;; employee LISA JEFFERSON, who was currently talking to a passenger on
I UNJTED AIRLINES (UA) Flight 93, which had left Newark, New Jersey at
I 8:0.0 AM and was traveling to San Francisco, California. This passenger
H identified himself as TODD BEAMER, from Cranberry, New Jersey and he
I told, JEFFERSON his flight had been hijacked by three Arab individuals.
I Two 6.f the individuals were described by BEAMER as having knives, and
\\e third had a bomb strapped to him. BEAMER was apparently sitting
;; next t0 a flight attendant, who was relaying information to BEAMER.
H COMBS further advised that BEAMER stated the hijacker seemed to be
H aware of, the fact that he was on the telephone, but that they did not
u seem to care.
U COMBS advised his office was trying to patch BEAMER's'phone
call to SA I L but GTE AIRFONE employees could not accomplish this
H task immediately. COMBS further advised his office did not have the
V; capability to record BEAMER's conversation with JEFFERSON. COMBS then
\\d JEFFERSON was no longer talking to BEAMER, and that it appeared
H to her that BEAMER may have placed the phone on a seat or in the
H magazine pocket. JEFFERSON was reporting to COMBS that she could not
H hear any discernible conversations in the background.
\\t 9:03 AM, COMBS advised he believed the telephone call had
H been disconnected. It was at this time that COMBS advised the call had
\\n received at GTE AIRFONE's Oak Brook, Illinois office via a cell
\\y near Pittsburgh, Pennsylvania.
\\t 9:11 AM, COMBS advise the call had not disconnected, and
Uthat the phone might be in the seat pocket.
n At approximately 9:15 AM, COMBS advised he was putting
^JEFFERSON on the phone, and that a patch of BEAMER's phone call to SA
11 I was ready. Instead of patching BEAMER's call, a party line call
ensued, in which Captain JOHN NOONAN of the NEW YORK STATE POLICE,
investigation on 09/11/2001 at Chicago, Illinois (telephonically)

File* 265D-NY-280350 Date dictated 09/11/2001
by SA|
—Jbu dooHojqet contains neither recommendations nor conclusions of the FBI. It is the property of the FBI and ia loaned tort9HrffW')Yft9 fiQ
FD-302a(Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of COMBS , ROBERT , On 0 9 / 1 1 / 2 0 0 1 , Page
advised he was currently on the phone with whom he believed was the
mother-in-law of UA Flight 93 passenger JEREMY CLICK. Captain NOONAN
advised the mother-in-law was relaying information her husband was
currently obtaining from CLICK. CLICK, according to Captain NOONAN,
described one of three hijackers as having a red box which was
described as a bomb, and the others had knives. Captain NOONAN also
stated he was told by CLICK'S mother-in-law that the passengers had
decided to rush the hijackers.
JEFFERSON asked BEAMER the location and number of passengers;

BEAMER replied there were 10 passengers in the front of the plane, 27
passengers in the back/ and 5 flight attendants. BEAMER had also
stated he believed the plane had changed course. BEAMER also advised
one or all of the hijackers had entered the cockpit, locked the door,
and pulled the curtain. Captain NOONAN advised some screams were heard
from GLICK's phone, and then things became quite. BEAMER was no longer
heard from, but JEFFERSON report no noise other what appeared to be
background noise.
No further contact with CLICK nor BEAMER was reported, and at

9:36 AM, both Captain NOONAN and JEFFERSON both stated they lost the
phone calls.
The following individuals can be contacted at the below

listed numbers:
ROBERT COMBS, GTE AIRFONE. ^ \d I ~1
LISA JEFFERSONy GTE AIRFONE—"I I

Personal
;,IT x _L. Vo.
„„„
oy
:Captain-...JOHN
""•'--••..
NOONAN, NEW YORK! STATE••"POLICE- - [
PHYLLIS JOHNSON,....GTE AIRFONE '-• I I (Was on
during party line call-) ....
MARSHALL STARKMAN, VERIZON WIRELESS - I I (Was

on during party line call, and had some involvement in
relaying CLICK'S conversation)
RED. *35-l3 nnnnnn-Jin

(01/26/1998)
To: PITTSBURGH
From: COUNTERTERRORISM
Approved By:
Drafted By:
Case ID #: 265D-NY-280350-HQ (PENDING)
/9/11 Law
Synopsis: ICF #: HQ1409 Enforcement
Privacy
Details:
Control Number: HQ1409
Source: [_ J
Affiliation:
Phone Number: J
Information Received Date: 09/12/2001 Time: l-0i4'& AM
Prepared By: [_ J Personal
Privacy
Event: I \ AN E-MAIL HE RECEIVEP FROM A

MEMBER OF A RADIO CLUB. THE E-MAIL RELATES INFO FROM A
PERSON ON UNITED 93. PASSENGERS EVENTUALLY RUSHED THE
HIJACKERS. PASSENGER'S NAME - JEREMY CLICK. HIS WIFE
TELECONFERENCED CALL TO 911.
Event Date: Time:
REQ. #35-13 000000211

References:
Categories:
9 /11 Law
Event Reviewed By: | [ Enforcement
Privacy
Lead Required?: YES
REQ. #35-13 000000212

LEAD (s) :
Set Lead 1:
PITTSBURGH
AT PITTSBURGH, PA
Lead Control Number: HQ1409

Assigned To "PITTSBURGH" on 09/15/2001 at 6:00 PM
CONDUCT VICTIM FAMILY INTERVIEW OF WIFE OF JEREMY CLICK.
REQ. #35-13
(01/26/1998)
To: CHICAGO
From: CHICAGO
Approved By: ?'9/ll Law

/ Enforcement
Drafted By: Privacy
Case ID #: 265D-NY-280350-CG (PENDING)
Title: TWINBOMB
Synopsis: Lead Control #: CGI9

.,••"79/11
/ Personal
Details: /• Privacy
INFORMATION CONTROL FORM - DISPOSITION
Lead Control Number: CG19
Disposition: SPOKE TO [_ 1
CALLED AND SAID PETI2R HANSON ON FLIGHT THAT WAS BEING
HIJACKED; ...HANSON CALLED FATHER, LEE HANSON, WHO CALLED
I fc SAID A STEWARDESS WAS SHOT AND PLANE WAS
GOING TO CRASH; DOESN'T KNOW WHERE PLANE WAS; SPOKE TO
LEE HANSON (FAT.HER), PETER HANSON CALLED TWICE WHILE
ON PLANE; ATTENDANT STABBED AND PLANE MIGHT CRASH;
SAID HAD KNIVES AND MACE AND MAYBE A BOMB; NO
NATIONALITY/NOTED; 2 AGENTS ARE ON WAY TO INTERVIEW
FAMILY NOW.
Lead Reviewed By:
Lead Completed Date:. 09/11/2001
REO. 413S-13 nnnnnrvoi

(01/26/1998)
To: KANSAS CITY Attn: [
From: KANSAS CITY
Approved By:
Drafted By:
Case ID #: 265D-NY-280350-KC (PENDING) ,..
Title: PENTTBOMB
/9/11 Law
Enforcement
Synopsis: ICF #: KC111 Privacy
Details:
Control Number: KC111
Source: [_ J
Affiliation: •-""719/11
/' 'Personal
Phone Number: ; Privacy
J
Information Received Date: 09/11/2001 Time: 1.1:20 PM I .
Prepared By: f
Event: CALLER ADVISED [POSTED A NOTE THAT

JED I
U.S. ARMY RETIRED QUOTED HIS NIECE'^ HUSBAND
JEREMY CLICK WAS ON FLIGHT 93. HE CALLED | |'S NIECE LIZ
(CLICK'S WIFE) WHO CONFERENCED HIM TO 911 AND SAID 3 ARABS
WITH KNIVES HAD TAKEN OUR PLANE AND THEY ALSO HAD A RED BOX
WHICH THEY CLAIMED HAD A BOMB IN IT. AFTER DESCRIBING THE
SCENE JEREMY AND OTHER RUSHED THE HIJACKERS. THEN THE PLANE
_i -a
CRASHED.
Event Date: Time;
References:
Categories:
Event Reviewed By: 9/11 Law

Enforcement
Lead Required?: YES Privacy
LEAD (s):
Set Lead 1:
,--""9/11 Law
KANSAS CITY X Enforcement
.,•-"' Privacy
AT KANSAS CITY, MO • ..,--"""
Lead Control Number: KC111,--""

Assigned To '1 Kon 09/12/2001 at 11:03 AM
CONTACT | [REGARDING INFORMATION HE HAS ON

CONVERSATION REGARDING FLIGHT 9.3.
"9/11
Personal
Privacy
REQ. £35-13 000000217

(Rev. 08-2S-2000)

To: Counterterrorism Attn: Radical Fundamentalist Unit
UBLU
New York
From: Pittsburgh
Squad 4/Joint Terrorism Task Forne
Contact:
Approved By: "9/11 Law
Enforcement
Drafted By: Privacy
Case ID #: 265D-NY-280350-PG
Title: PENT BOM/TWIN TOWERS
MAJOR CASE 182
00: NEW YORK
Synopsis: To forward transcript of telephone call between 911

contact and United Flight 93 passenger.
Enclosures: Enclosed for New York are the original and one copy of
an FD-302.
Details: On 09/11/2001, United Flight 93 passenger Edward Felt made

a call to 911 from his cellular phone, stating that there was a
hijacking in progress. The original tape recording of the cellular
telephone call has been entered into evidence. Enclosed is a
transcript of the call.
REQ. #35-13 ftr 000000218

To: Counterterrorj-sm From: Pittsburgh
Re: 265D-NY-280350-PG, 09/17/2001
LEAD(s) :
Set Lead 1: (Adm)
COUNTERTERRORISM
AT WASHINGTON. DC
Read and clear.
Set Lead 2: (Adm)
NEW YORK
AT NEW YORK. NY
Read and clear.
REQ. #35-13 000000219

FD-302(Rev. 10-6-95)
Attached is a verbatim transcription of a recorded

conversation between 911 and a passenger reporting a highjacking in
progress aboard United Flight 93 on September 11, 2001.
I:/MC182/254clj01-.trp
Investigation on 9/11/2001 at Pittsburgh, PA
File* 2 6 5 D - N Y - 2 8 0 3 5 0 - 3 0 2 Date dictated 9/11/2001
by SA 9/11 Law Enforcement Privacy
This document contains neither recommendations nor conclusions of the FBI. It is the property of the FBI and is
FD-302a (Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of 911 Call .On 9/11/2001
Caller: "Highjacking in pro—"

911: "Excuse me? Hey somebody's reporting a--"
Caller: "Highjacking in progress."
911: "Sir I'm losing you, where are you at?"
Caller: "United flight 93."
911: "Wait a minute, wait, United—night flight-
United flight. United flight 93."
Caller: "Highjacking in progress!"
911: "Okay, where you at up? Where are you at
up?"
Caller: "I'm in the bathroom, United flight 93."
911: "Okay, where are you at?"
Caller: "I don't know."
91.1: "Where are you at?"
Caller: "I don't know where the plane is."
911: "Where did you take off at?"
Caller: "Newark to San Francisco."
911: "Newark to San Francisco."
Caller: "United flight 93."
911: "I got it, okay stay on the phone with me
sir."
Caller: "I'm trying to.-.(UI) at the bathroom. I
don't know what's going on."
911: "Hey somebody get the FAA, Newark to San
Francisco and they got a highjacking in
progress. Okay, yeah. Dude, get somebody
nnnnnno^t
FD-302a (Rev. 10-6-95)
265D-NY-280350
Continuation of FD-302 of 911 Call .On 9/11/2001 .PMC -3-
from the airport on the line. This is a

highjacking in progress. Are you still there
sir?"
Caller: "Yes I am,"
911: "What's your name sir?"
Caller: "EDWARD FELT."
911: "EDWARD FELT? What's your phone number sir?"
Caller: "Seven, three, two (732)."
911: "Go ahead."
Caller: "Two, four, one (241)."
911: "Go ahead."
Caller: "Six, nine, seven, four (6974)."
911: "How big of a plane sir?"
Caller: "It's like a seven-fifty-seven (757)."
911: "This is a seven-fifty-seven (757). Hey we
need. It's a seven-fifty-seven (757). Sir,
sir?"
Caller: "Yes."
911: "Okay, how many peoples on the plane?"
Caller: "It was—it was pretty empty, maybe (UI)."
911: "Can you still hear me sir, sir, sir can you
still hear me? It's over (UI). There's a
plane...said the plane's going down. It's
over Mt. Pleasant Township somewhere. Sir?
It's going down. You better make an
announcement on (UI). It's over Mt. Pleasant
somewhere. Hello?
(Call terminated.)
f\ A A A O O «•>

T7 B12 DOJ Doc Req 35-13 Packet 4 FDR - Entire Contents - Response Letters - Reports 403

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T7 B12 DOJ Doc Req 35-13 Packet 4 FDR - Entire Contents - Response Letters - Reports 403

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DOCUMENTS RELATING

"A" - SOURCE/INFORMANT INFORMATION - Information, the disclosure of which

"B" - FBI TECHNIQUES AND/OR METHODS - Information on sensitive FBI

"C" - NON-RELEVANT FBI CASE INFORMATION - Information neither relevant nor

"D" - FBI PENDING CASE INFORMATION - Information which would impede or

"E" - STATUTORY - Information legally prohibited from release by statute.

"F" - PRIVACY/SECURITY - Information, the disclosure of which would be an

"G" - FOREIGN GOVERNMENT INFORMATION - The identity of a foreign

_The....foliQwing investigation was conducted by SA [

Lead AT584 was information received about the conversation

REQ. #35-13 000000122

FEDERAL BUREAU OF INVESTIGATION

Precedence: IMMEDIATE Date: 09/11/2001

Prom: New York

Case ID #: 265A-NY-280350-OUT (Pending)

Title: TWIN BOMB

Synopsis: Lead set for Albany to contact JOANN MAKELY, of

Enclosures: One photocopy of original FD-71 and fax transcript from

Details: On September 11, 2001, New York suffered terrorist attacks

REQ. #35-13 Oof <•/ 000000123

LEAD (s): ,,--/'9/H First

KEQ. #35-13 000000124

Date of transcription 09/11/2001

ROBERT W. COMBS, male, Caucasian,, date of birth,f

investigation on 9/11/2001 «« Oakbrook, IL

File* 265A-NY-280350 Date dictated 9/11/2001

by S.S9/!1 Law Enforcement Privacy

Continuation of FD-302 of ROBERT W . COMBS , On 9/11/2001 , Page

page one column heading "TERMINATION TYPE," the number 0 indicates a

RBQ. $35-13 000000126

LISA JEFFERSON, GTE Airphone Customer Service

J After'being advised of the agent's identity and the

JEFFERSON received a phone call at approximately 8:45 a.m.

JEFFERSON estimated that she spoke to BEAMER for seven

JEFFERSON continued her conversation with BEAMER for

09/11/2001 Chicago, Illinois (telephonically)

REQ. #35-13 oO, :f6>30 000000127

Lisa Jefferson 09/11/2001 2

Her last exchange with BEAMER, in which he asked JEFFERSON

Approximately five minutes later, JEFFERSON received a

REQ. #35-13 000000128

DESNA LYNNS BURNETT, date of birth|

Starting at approximately 6:30 a.m. (PST) BURNETT received

Approximately ten minutes later DEENA BURNETT received

Approximately five minutes later she received another cell

09/11/01 San Ramon, CA

REQ. #35-13 $•$£ 000000129

DEENA LYNNE BURNETT 09/11/01 2

BURNETT asked his wife, who previously worked in the airline

DEENA BURNETT advised that her husband, other than

REQ. #35-13 000000130

FEDERAL BUREAU OF INVESTIGATION

Dale of transcription 09/11/2001

JOHN WILLIAN SHAW, Date of Birth I 7 ]

WHART, who was locked in the bathroom, stated that the

investigation on 09/11/2001 at Charleroi, Pennsylvania (telephonically)

The following pertains to lead control, number SF157.

GRANDCOLAS ' date of birth is j |

On September 11, 2001, LAUREN GRANDCOLAS (LAUREN), the

The first message was left at approximately 4:30 a.m.,

The second message was left on the answering machine at

09/11/2001 San Rafael, CA