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Case Yammer Study Capgemini

Case Yammer Study Capgemini

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Published by Hans Mestrum

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Published by: Hans Mestrum on Aug 20, 2009
Copyright:Attribution Non-commercial

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05/11/2014

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Case studyA More Efficient Way to Work 
Capgemini, one of the world's largest information technology,transformation and management consulting, outsourcing andprofessional services companies operating in 36 countries.Headquartered in Paris, Capgemini's regional operationsinclude North and South America, Northern Europe & AsiaPacific and Central & Southern Europe. Services are deliveredthrough four disciplines for Consulting, Technology, Outsourcingand Local Professional Services.
“So
 
now I have a
 
social
 
networking
 
tool,
 
with
 
real
 
time
 
micro
 
bloggingand currenttopic searching, and it’s all integrated with email as
 
well
 
asbeing
 
a Web Service. At last!” 
AndyMulholland,CTO
Solution
Realizing great success with consumer facing social networking tools, it madesense for Capgemini to bring those benefits to their internal communicationsthrough the Yammer platform. Yammer is a Web‐based service but alsointegrates with email. Capgemini employees work from overloaded smart phonesand don’t want to keep movingbetween their Exchange email account andInternet access. On Yammer, employees arrange for certain types of Yammermessages to appear as emails, and they can either reply through email and it willpost back to the Yammer thread, or they can move away from Yammer by pickingup the shift into email and emailing to people who are not part of the Yammercommunity.Employees also use Yammer’s following feature to dictate which topics, people,or groups they are interested in, which ensures that each employee receives all,but only, the content they deem relevant.
Results & Benefits
Employees choose to send and receive messages
 
from the Yammerwebsite, applications, or
 
mobile
 
device,
 
seamlessly integrating
 
withexisting
 
workflows.
Reduce
 
email overload,
 
while receiving more relevant content.
Company
Capgemini
Industry
Consulting
Employees
86,000
Revenue
8.7Billion(2007)
Founded
1967

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