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Table Of Contents

Why Customer Service Is Important!
Why Customer Service Skills?
What Is A Customer?
The Real Value of Your Customers!
Perception vs. Reality
Establishing a "Comfort Zone"
Skills Our Customers Want
Listen, Listen, and Listen!
Talking To Customers
How To Treat Customers - The Golden Rule
Be Positive!
The Importance of the First Contact
Unique Selling Position
The Limitations on Great Customer Service
The Customer Is Not Always Right!
Keeping Disputes Private!
Think of Customer Service Problems as Opportunities!
P. 1
Customer Service Basics

Customer Service Basics

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Published by infowhse
Learn the basic skills you need to provide world class customer service to every one of your customers.
Learn the basic skills you need to provide world class customer service to every one of your customers.

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Published by: infowhse on Aug 21, 2009
Copyright:Traditional Copyright: All rights reserved
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02/01/2012

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