Lesson 3: Over the phone Bi 3: Ni chuyn qua in thoi

Trn Hnh v ton Ban Ting Vit i c Chu xin thn cho bn. Mi bn theo di lot bi Ting Anh Thng mi do S Gio dc a Vn ha dnh cho Ngi Ln Melbourne gi tt l AMES bin son ti thnh ph Melbourne, c Chu. Qua lot bi gm 26 bi hc ny, chng ti s mi bn n thm mt c s thng mi Phng Ty lm n pht t bn c dp giao tip vi nhng ngi ni Ting Anh. Mi bi i thoi cp n mt phm vi giao tip quan trng trong doanh nghip. Xin bn ng lo lng nu khng hiu bi vo lc u. Phn ln an hi thoi s c lp li, gii thch v thc tp ngay trong bi ny hay trong nhng bi sau. Lu lu chng ti s lp li ton b on hi thoi v bn hn s ngc nhin khng t khi thy mnh chng nhng c th hiu c rt nhu m cn ni c nhiu cu tng t n nh th.

Lesson Three: Over the phone Bi 3: Ni chuyn qua in thoi Trong bi hc hm nay, bn s tm hiu xem bn phi ni lm sao khi cn gp mt ngi qua in thoi cng nh khi li li nhn. Bn cng s bit cch ngh ngi kia ch in thoi hay gi li sau cng nh bit phi chun b th no trc khi gi in thoi. Ngoi ra bn cng s hc cch yu cu ngi i thoi ni li cho r. V cui cng, bn s bit nm cu ni cm k khi giao tip qua in thoi v chuyn lm n. No chng ta bt u. Edward thuc Cng ty Trin lm Dazzling ang chun b mn trng by cho Cng ty Hale and Hearty Foods ti Trung tm Trin lm. Edward gi in thoi cho Harvey kim li cc yu cu cn thit.

Hi thoi 1: Kate: Good afternoon, Hale and Hearty Foods. Kate speaking. Xin cho. y l Cng ty Hale and Hearty Foods, Kate xin nghe. Edward: Ah yes, could I speak to Harvey Judd please? vng, lm n cho ti ni chuyn vi Harvey Judd c khng? Kate: May I ask whos calling? Xin ng vui lng cho bit qu danh? Edward: Its Edward Bono. Ti l Edward Bono. Kate: Harveys on another call at the moment. Do you mind holding? Harvey hin ang c in thoi. ng c th gi my c khng ? Edward: Sure. D c. Kate: Im afraid that line is still busy. Are you still happy to hold? Ti e l ng dy vn ang bn. Vy ng c vui lng i thm c khng? Edward: Actually, could you ask Harvey to call me when he gets off the phone? Its quite urgent. Vy c lm n yu cu Harvey gi li ti sau khi ng y ni chuyn xong c khng? Chuyn ny hi gp c .

Edward ni th no xin ni chuyn vi Harvey? Mi bn nghe li cu sau y.

Edward:

Could I speak to Harvey Judd please? Lm n cho ti ni chuyn vi Harvey Judd c khng?

y l cch chng ta thng hi ni chuyn vi ai trn in thoi. Mt cch hi khc l: Is it possible for me to speak to Harvey, please? Cho ti ni chuyn vi Harvey c khng ? Cng c khi ngi ta ni: Im after Harvey Judd. Is he in? Ti mun ni chuyn vi Harvey Judd. Anh y c khng? Chng ta hy th tp ni nhng cu m u sau y: English: Could I speak to John, please? Is it possible for me to speak to John, please? Im after John Brown? Is he in? Lm n cho ti ni chuyn vi John? Ti c th gp Jonhn c khng ? Ti mun gp John Brown? Khng bit ng ta c khng? Ti y, chng ta th tm hiu mt vi im ng ch trong php x giao khi ni chuyn qua in thoi. Liu bn c nn cm my ch gp mt ngi ang bn ni chuyn vi ai khng? Bn l ngi ang lo lm n, trong khi thi gi l vng bc, v li bn cng khng th bit ngi kia cn ni chuyn bao lu na. Vy tt hn ht, bn nn nhn li. Bn ng nn tip tc ch sau khi ngi l tn lin lc li thng bo l ng dy cn bn. Thng thng, sau khi bn cm my khong 30 n 45 giy th l tn s lin lc vi bn v ch nh th cng l kh lu ri. Nu y l ln u tin bn lin h vi ngi cn gp v nht l khi bn mun yu cu iu g th tt hn ht l bn nn gi ngi vo mt dp khc thay v cho ngi gi li.

Vy Edward ni nh th no nhn Harvey gi li cho mnh? Mi bn nghe li nhng cu sau y. Are you still happy to hold? ng vn vui lng ch my ch? Edward: Actually, could you ask Harvey to call me when he gets off the phone? Its quite urgent. Vy c lm n yu cu Harvey gi li ti sau khi ng y ni chuyn xong c khng? Chuyn ny hi gp c .

Kate:

Edward dng t 'Actually' thay cho t "No". Trong php x giao qua in thoi "No" l mt trong nhng t bn nn trnh dng. Mt s nh ng hc phn nn rng t 'Actually' b lm dng. Tuy nhin, trong trng hp ny n li rt hiu qu trong vic gip cho cu ph nh nghe d chu hn. Mi bn nghe v lp li. English: Actually Actually, could you ask Harvey to call me? Actually, could you ask Harvey to call me when he gets off the phone? Its quite urgent.

i khi "actually" cn c th c dch l "thc ra" khi cn phi sa sai li ni ca ngi kia. Th d: V d: Happy 20th Birthday to you! Chc mng Sinh nht th 20 ca bn nh! Actually, I've just turned 19. Thc ra t va ln 19 thi.

Nh cp trc y, "No" l t bn nn trnh dng khi bn chuyn lm n qua in thoi. Ngoi ra, bn cng nn trnh dng cu sau y. V d: I cant do that. Ti khng th lm vy c. Thay vo , bn hy ni v nhng th mnh c th lm chng hn nh: V d: This is what we can do, we can send the documents to you overnight. Chng ti c th gi ti liu cho ng sau m nay, v y l iu chng ti c th lm c. Bn cng nn trnh dng I dont know (REPEAT) - c ngha l "Ti khng bit". Thay vo bn c th ni: V d: Thats a good question. Let me find out for you. Tht l mt cu hi ch l. ng ti tm hiu xem nh. "Thats a good question" - c ngha l "mt cu hi hay" hoc " l iu ng hi". Tht ra y ch l k hon binh c gi tm cu tr li, ch khng phi l mt li khen tng. Nu nh bn phi tm ngng cuc in thoi v c chuyn g th khng nn ni: V d: Just a moment i mt cht Thay vo , bn nn c lng chnh xc khong thi gian v l do buc bn phi tm ngng ni chuyn. V d:

Could you excuse me for ten seconds? I just have to sign an urgent form for someone. Xin ng ch khong 10 giy nh, ti cn phi k gp n cho ngi ta. Khi yu cu ai lm vic g, bn nn trnh dng nhng cu trch thng hay nghe nh th mt mnh lnh. Youll have to ng s phi Thay vo , bn nn ni: Youll need to - ng cn phi.. hay Well need you to - chng ti cn ng. Th d: Well need you to sign before the end of the week. Chng ti cn ng k trong tun ny. Qu bn ang theo di chng trnh "Ting Anh Thng mi" ca i c Chu. Lesson Three: Over the phone Bi Ba: 'Ni chuyn qua in thoi' Xin bn lng nghe cc t v li din t mi trong khi theo di cuc hi thoi bng c ting Anh ln ting Vit. Edward li li nhn Harvey gi li cho mnh. Hi thoi 2: Kate: Of course, could I have your name again, please? Vng c. Xin ng nhc li qu danh c khng? Edward: Yes, its Edward from Dazzling Displays. Vng, Edward Cng ty Trin lm Dazzling. Kate: Sorry, I didnt quite catch that Xin li, ti nghe cha c r lm

Edward:

Edward from Dazzling Displays. My phone number is nine, one, two, three, five, six, double seven. Edward Cng ty Trin lm Dazzling. S in thoi ca ti l: chn, mt, hai, ba, nm, su, by, by.

Kate:

Nine, one, two, three, nine, six, double seven? Chn, mt, hai, ba, chn, su, by, by?

Edward:

Thats five, six, double seven Khng phi - nm, su, by, by

Kate:

Sorry, nine, one, two, three, five, six, double seven. Xin li - chn, mt, hai, ba, nm, su, by, by.

Edward:

Thats right. ng ri.

Kate:

Ill have him call you as soon as hes off the phone. Ti s nhn ng Edward gi li cho ng sau khi ng y ni chuyn xong.

Edward:

Thank you. Goodbye. Cm n. Cho c.

Kate:

Goodbye. Cho ng.

Xin bn xem c l tn din t nh th no khi c y mun Edward ni li cho r. Kate: Sorry, I didnt quite catch that Xin li, ti nghe cha c r lm Edward: It's Edward from Dazzling Displays. Edward Cng ty Trin lm Dazzling. V cha nghe r li t gii thiu ca Edward nn Kate ni:

Sorry, I didnt quite catch that.. Xin li, ti nghe cha c r lm y cng l mt cch ngh ngi khc nhc li iu h va ni. Kate cng c th ngh th ny: Can you repeat that please? ng c th nhc li c khng? Hoc ch cn ni: Sorry? Sao ? Mi bn nghe v lp li: English: Sorry? Sorry, I didnt quite catch that Can you repeat that please? Khi cn phi kim tra li cho chc, bn cng c th lp li di dng cu hi nhng g bn ngh l ngi kia mi ni. Bn nn nhn mnh bt c t no bn khng chc lm. Xin bn nghe phn i thoi sau y gia Edward v c l tn. Edward: My phone number is nine, one, two, three, five, six, double seven. S in thoi ca ti l: chn, mt, hai, ba, nm, su, by, by. Kate: Nine, one, two, three, nine, six, double seven? Chn, mt, hai, ba, chn, su, by, by? Edward: Thats five, six, double seven Khng phi - nm, su, by, by Mi bn nghe v lp li nhng cu kim li sau y. Xin bn bt chc ging ni ca ngi c.

Female: Male: Female: Male:

The sixth of October The sixth of October Double nine zero two Double nine zero two

By gi mi cc bn nghe li on hi thoi mt ln na v lp li nhng cu ni ca Edward. Kate: Edward: Kate: Edward: Kate: Edward: Kate: Edward: Good afternoon, Hale and Hearty Foods. Kate speaking. Ah yes, could I speak to Harvey Judd please? May I ask whos calling? Its Edward Bono. Harveys on another call at the moment. Do you mind holding? Sure. Im afraid that line is still busy. Are you still happy to hold? Actually, could you ask Harvey to call me when he gets off the phone? Its quite urgent. Of course, could I have your name again, please? Edward from Dazzling Displays. My phone number is nine, one, two, three, five, six, double seven. Nine, one, two, three, nine, six, double seven? Thats five, six, double seven Sorry, nine, one, two, three, five, six, double seven. Thats right. Ill have him call you as soon as hes off the phone. Thank you. Goodbye.

Kate: Edward:

Kate: Edward: Kate: Edward: Kate: Edward:

Kate:

Goodbye.

V trc khi chia tay, chng ti xin gi tng bn bi v sau y gip bn hc v thc tp vi hy vng bn s c th nh c phn no nhng g hc trong bi ny trc khi chng ta qua bi mi. English: Could you ask him to call me To call me To call me? Could you ask him to call me When he gets off the phone? Could you ask him to call me To call me To call me? Could you ask him to call me When he gets off the phone? Trn Hnh hn gp li bn trong Bi 4 tip tc theo di ti 'Ni chuyn qua in thoi'.

Xin bn gh li website ca Ban Ting Vit, i c Chu theo a ch www.bayvut.com xem ton vn bi hc cng bi tp cho bui hc hm nay. Ngoi ra bn cng c th hc nhng lot bi ting Anh chuyn khc. Ting Anh Thng mi l lot bi do c quan AMES, tc S Gio dc a Vn ha dnh cho Ngi Ln Melbourne, c Chu bin son. Bn c th truy cp website ca c quan ny theo a ch www.ames.net.au. Thay mt ton ban ting Vit i c Chu, Trn Hnh thn i cho tm bit.

END OF LESSON 3