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The Manager in Hospitality Industry

The Manager in Hospitality Industry



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Published by Subroto Ghosh
Training presentation for managers working in hospitality or service industry
Training presentation for managers working in hospitality or service industry

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Published by: Subroto Ghosh on Aug 23, 2009
Copyright:Attribution Non-commercial


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 The Manager inHospitalityIndustry
Presented By Subroto Ghosh
Hospitality Managers:
Manage employees makingproducts and/or performingservicesManage first-line supervisorsOften continue to work side-by-side with the employees theysuperviseAre successful only to the degreetheir workers allow them to be
Slide no. 2Subroto Ghosh
To CustomersFulfill their needs and desiresEnsure employees positivelyrepresent the enterpriseRespond to customer complaintsTo Sub-ordinatesCreate a positive workenvironmentSupport and value employeeswho interact with customersTo Employer 
Make the enterprise profitable
Run it according to the owners’ rules
Be sensitive to the owners’ expectations
Slide no. 3Subroto Ghosh

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