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Published by: terbaikdariladang on Aug 24, 2009
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Roadmap for Successful Information TechnologyTransfer for Small BusinessesMike ChesherBournemouth UniversityFern BarrowTalbot CampusPooleDorset BH12 5BBTel: +44 (0)1202 595494mchesher@bournemouth.ac.ukWalter SkokBusiness SchoolKingston UniversityKingston HillKingston upon ThamesSurrey KT2 7LBTel: +44 (0)20 8547 2000wskok@kingston.ac.ukABSTRACTIt is recognised that information and communicationstechnologies (ICT) have the potential to radically transformcompany operations [4], particularly when the company belongsto the set of small/medium enterprises (SMEs) [9]. However, oneof the major obstacles in effeeting a successful transformation isthe lack of knowledge, on the part of SME management and staff,regarding the best way to undertake the transformation. Thisknowledge is becoming harder to acquire, particularly in the fastmoving electronic commerce sector [4], [7], [8], [10].This paper is concerned with how SMEs in the United Kingdomcan acquire the knowledge to make use of Internet technology. Itreviews a number of national and local initiatives, both privateand government sponsored that are currently in place to assistSMEs in making best use of the Internet.The paper demonstrates that new opportunities are becomingavailable for small businesses to develop important new IT-basedapplications that make use oflnternet technologies. Furthermore,by adopting open Internet technologies that are increasinglybecoming the business norm, SMEs are able to 'future proof'themselves against obsolescence and 'throw away' development.The authors conclude by proposing a roadmap that an SME couldfollow when planning and managing such major programmes.KeywordsSME, Technology Transfer, Electronic Commerce, Internet, ICT1. INTRODUCTIONSmall businesses are highly important to the UK economy. As anexample in Surrey alone (a county of 1 million people, located inthe South East of England and bordering on greater London),80% of the companies employ fewer than 50 people. Since thePermission to make digital or hard copies of all or part of this work forpersonal or classroom use is granted without fee provided that copiesare not made or distributed for profit or commercial advantage and thatcopies bear this notice and the full citation on the first page. To copyotherwise, to republish, to post on servers or to redistribute to lists,requires prior specific permission and/or a fee.SIGCPR 2000 Evanston Illinois USACopyright ACM 2000 1-58113-212-x/00/04...$5.00European Commission [1] defines small businesses with between10 to 99 employees and medium businesses with between 10 to

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