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Copyright
© 2007 LogMeIn, Inc. All rights reserved.
 
Getting Started Guide
May 20071.
 
About LogMeIn IT Reach2.
 
Minimum Requirements3.
 
Adding and Accessing Computers4.
 
Connecting to a PC5.
 
The Target PC Main Page6.
 
Setting LogMeIn IT Reach Alerts7.
 
Viewing LogMeIn IT Reach Alerts8.
 
Managing users
 
Getting Started
 
LogMeIn , Inc. Copyright ©2007, All rights reserved. www.LogMeInITReach.com Send support questions and comments to: support@LogMeIn.com
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1. About LogMeIn IT Reach................................................................................................................3Terminology.....................................................................................................................................32. Minimum Requirements...............................................................................................................43. Adding and Accessing Computers.................................................................................................5Adding Computers to Your Account.............................................................................................5Creating a Computer Group..........................................................................................................84. Connecting to a Remote PC.........................................................................................................105. The Target PC Main Page.............................................................................................................11Target PC Main Page Components..............................................................................................11The Dashboard...............................................................................................................................12Target PC Main Page Menu.........................................................................................................14Remote Control..............................................................................................................................14File Manager..................................................................................................................................14Disk Mapping.................................................................................................................................15Computer Management...............................................................................................................166. Setting LogMeIn IT Reach Alerts.................................................................................................17Alert Types......................................................................................................................................17Creating an Alert Group and Assigning PCs to It......................................................................17Viewing LogMeIn IT Reach Alerts Set for an Individual Target PC.........................................237. Viewing LogMeIn IT Reach Alerts..............................................................................................24Acknowledging Alerts...................................................................................................................25Deleting Acknowledged Alerts.....................................................................................................258. Managing Users: Master Account Holders, Administrators and Secondary Users................25Administrators & Secondary Users: Increased Flexibility within Accounts............................25Profiles: Increased Flexibility across Accounts..........................................................................26Enhanced Reporting: Easily track administrators, end users and computersin your account..............................................................................................................................26
 
Getting Started
 
LogMeIn , Inc. Copyright ©2007, All rights reserved. www.LogMeInITReach.com Send support questions and comments to: support@LogMeIn.com
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1.
 
About LogMeIn IT Reach
LogMeIn IT Reach is a secure, web-based remote systems administration and support solution that is trusted by thousands of companies in virtually every country worldwide. Firewall traversal and dynamic IP address resolution allow you to manage hard-to-reach systems with ease - even while systems are unattended, or in the background while in use, so you never need to interrupt orrely on end users.With LogMeIn IT Reach, you gain real-world tools for central, proactive systems management, so you’re not just repairing systemissues, but preventing them altogether. Simply set LogMeIn IT Reach to operate as your first line of defense, and be alerted of issues before they impact users or business. A powerful remote administration toolkit puts all the tools you need at your fingertipsto quickly diagnose and solve problems on remote systems and servers as they arise.
Terminology 
Account
When you sign up for the Free Trial or subscribe to LogMeIn IT Reach you create an account. All computers that youthen add are added to your account. An account is managed from the My Computers page.
Client PC
The Client PC (also referred to as the Local PC) can be any PC connected to the Internet that meets theminimumrequirements. Whether you are at home, in the office, on the road or in an Internet cafe, the computer that you aresitting at to access another computer is the Client PC. The Client PC does not require LogMeIn IT Reach to be installedon it.
Computer Access Code
The password to be used when connecting to a Target PC. You may be asked to create a Computer Access Code whenyou install LogMeIn IT Reach; if you are not asked, then the Computer Access Code will be the password of the useraccount you are using.
Email address and Password
When you create an account you are asked for your email address and a password. These are required each time youopen the My Computers page, and help prevent your account from being misused.
Host PC
The Host PC (also referred to as the Target PC) is the computer being accessed remotely by a user at a Local PC.LogMeIn IT Reach must be installed on a PC before it can be accessed as a Host PC.
Local PC
Same as Client PC.
My Computers Page
The My Computers Page is a webpage hosted by LogMeIn from which you manage the PCs in your LogMeIn IT Reachaccount.
Target PC
Same as Host PC.
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