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Effective Communication Email

Effective Communication Email

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Published by DhariwalSandeep

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Published by: DhariwalSandeep on Aug 24, 2009
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05/11/2014

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1Comviva_Template_V1.0_Mar09
Effective Communication
Email Etiquettes
 
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1. Email Etiquette – Why is it important?2. Do’s & Don'ts in Writing Emails3. Sample Emails4. Exercise (During the Training)5. Follow up exercise – Monitoring email exchanges5.1. Between team members5.2. Between cross functional teams5.3. With clients6. Evaluation
Workshop overview
 
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Why is Email Etiquette important?
“We all interact with the printed word as though it has a personality & that personality makespositive & negative impressions”“Without immediate feedback your document can easily be misinterpreted by your reader, so itis crucial that you follow the basic rules of etiquette to construct an appropriate tone”Points to remember:1. Professional medium to communicate2. To avoid misinterpretation and misuse of email service3. Relationship in hierarchy3.1. For colleagues and juniors3.2 For boss and seniors

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