DEMINGS 14 POINTS 1."Create constancy of purpose towards improvement". Replace short-term reaction with longterm planning. 2.

"Adopt the new philosophy". The implication is that management should actually adopt his philosophy, rather than merely e pect the wor!force to do so. "."Cease dependence on inspection". #f variation is reduced, there is no need to inspect manufactured items for defects, $ecause there won%t $e any. &."'ove towards a single supplier for any one item." 'ultiple suppliers mean variation $etween feedstoc!s. (."#mprove constantly and forever". Constantly strive to reduce variation. )."#nstitute training on the *o$". #f people are inade+uately trained, they will not all wor! the same way, and this will introduce variation. ,."#nstitute leadership". There is a distinction $etween leadership and supervision. The latter is +uota- and target-$ased, the former is decision $ased. -.".rive out fear". 'anagement $y fear is counter-productive in the long term. #t prevents employees from acting in the organi/ation%s $est interest. 0."1rea! down $arriers $etween departments". The concept of the %internal customer% is that each department does not the management $ut the other departments that use its output. 12."3liminate slogans." #t is not people who ma!e most mista!es. #t is the process they use and wor! within. 4arassing the wor!force without improving the processes they use is counterproductive. 11."3liminate management $y o$*ectives". 5etting production targets encourages the delivery of poor-+uality goods and services. 12."Remove $arriers to pride of wor!manship". 'any of the other pro$lems outlined reduce wor!er satisfaction. 1"."#nstitute education and self-improvement." 1&."Transformation is everyone's *o$".