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Chapter_4-020608_062501

Chapter_4-020608_062501

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Published by Gabriel
Introduction to Quality Management lecture notes...TQM is old but many of today's quality measures are based on TQM anyway...
Introduction to Quality Management lecture notes...TQM is old but many of today's quality measures are based on TQM anyway...

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Published by: Gabriel on Aug 26, 2009
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05/11/2014

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Chapter 4
Quality Culture
 
Quality culture refers to anorganizational value system that willcreate a conducive environmenttowards the establishment andcontinual improvement of quality.
It consists of values, traditions,procedures and expectations thatpromote quality.
 
Quality culture is best defined through theconcept of organizational culture. It hasthe following elements:
Organizational values
Cultural role models
Organizational rites, rituals and customs
Cultural transmitters

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